Check out Mark Benakovich's reviews on DealerRater

June 16, 2021

Dealership Rating

Employee Rating

I wish i have less than 1 star review to give. We were scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop agai scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop again. Still high voltage with different code. No body wanted to talk to me and they want me to pay more to diagnose again after i paid 165$ only for the first diagnosis. I spoke with manager didn't do anything. I don't recommend this Non-professional dealership. Update: I called the dealership on the phone number provided by the reply. Guess what?! I was shove around. I was treated in rude way. The first question is “why you are calling us?!” A lot of yelling and screaming at me. Finally advised not to call again. And i was firmly ordered don't bring your car. We don't want to see you. Take it somewhere else. My question is whoever replied on my review ,put the phone number and asked me to call. Why you did this to me, why you wanted me to go through this experience of lake of respect and mistreating , off course because i have accent was treated this way. Why you provided me with the phone number ?! Is it revenge because of the review ?! I am sure you have recorded the phone call like any other customer service. You can go back and check what happened. Completely disappointed ,frustrated of course i had a bad discrimination experience with this dealership. More

by Mansourabdelsayed

Customer Service

Friendliness

Price

Recommend Dealer

No

Helpful 1

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Jun 16, 2021 -

Fair Oaks Ford responded

We are sorry you felt like you were wronged by us. Having said that, we made a valiant effort to remedy your concerns, not once, but twice. You towed your modified police vehicle into our service department and while here we found issues with the wiring and fixed it. The first time you came to us, you claimed that someone on the phone said the repairs would cost $300. The only person who spoke with the you was the service advisor, who insists that he never made such claims because the repairs, in reality, cost $360. However, to appease the customer, the service advisor agreed to discount the repair price and only charge the customer $300. You then came back to the store a second time after having his engine light turn on. That’s when the service advisor found a second issue with the car. The customer disagreed, however, saying that the car was misdiagnosed the first time it was brought in. The service Technician diagnosed that the second problem prompting the engine light to turn on was entirely independent of the first. In fact, he provided the customer with a printout showing that there were two different codes. The customer asked for his car back. By this point, he amassed nearly $485 in fees—a $330 diagnostic fee ($165 per hour) and a $155 tow bill. The service advisor still waived both the tow bill and the diagnostic fee. We gave you a $60 discount for the first repair and the waived $485 fee for the second diagnostic fee and tow bill. We are sorry you are unhappy with our service, but we did discount your services and fixed the original code.

Jul 06, 2021 -

Fair Oaks Ford responded

We are sorry you felt like you were wronged by us. Having said that, we made a valiant effort to remedy your concerns, not once, but twice. You towed your modified police vehicle into our service department and while here we found issues with the wiring and fixed it. The first time you came to us, you claimed that someone on the phone said the repairs would cost $300. The only person who spoke with the you was the service advisor, who insists that he never made such claims because the repairs, in reality, cost $360. However, to appease the customer, the service advisor agreed to discount the repair price and only charge the customer $300. You then came back to the store a second time after having his engine light turn on. That’s when the service advisor found a second issue with the car. The customer disagreed, however, saying that the car was misdiagnosed the first time it was brought in. The service Technician diagnosed that the second problem prompting the engine light to turn on was entirely independent of the first. In fact, he provided the customer with a printout showing that there were two different codes. The customer asked for his car back. By this point, he amassed nearly $485 in fees—a $330 diagnostic fee ($165 per hour) and a $155 tow bill. The service advisor still waived both the tow bill and the diagnostic fee. We gave you a $60 discount for the first repair and the waived $485 fee for the second diagnostic fee and tow bill. We are sorry you are unhappy with our service, but we did discount your services and fixed the original code.

May 24, 2021

Dealership Rating

Employee Rating

Sales promises were "high" - actually delivering on service - "low". Don't fall for the sales pitch because when you need service, they're not great. service - "low". Don't fall for the sales pitch because when you need service, they're not great. More

by MannyM

Customer Service

Friendliness

Price

Recommend Dealer

No

Helpful 0

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Jun 09, 2021 -

Fair Oaks Ford responded

Hello, we regret to hear that you are displeased with your recent experience with us. We would like the chance to talk to you further so please do call us at (630) 474-6883 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 21, 2020

Dealership Rating

Employee Rating

I got my Lincoln MKZ at this dealership and I do not regret my decision whatsoever. The staff is friendly, respectful, and knowledgeable. They make it a point to keep the store clean, something that is regret my decision whatsoever. The staff is friendly, respectful, and knowledgeable. They make it a point to keep the store clean, something that is very important especially now during the pandemic. The waiting area is comfortable and there are snacks, coffee, and water provided. Mark Benakovich is always there to ensure issues are solved in a timely and professional manner. I will continue to do business at this store and will be sure to recommend it to others. More

by Sam DeAnda

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Serafin Castelan

Helpful 0

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Aug 12, 2020 -

Fair Oaks Ford responded

Sam, our Staff works hard to go the extra-mile for our valued guests! We try to provide a great atmosphere and world-class service that you can trust. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!

June 29, 2020

Dealership Rating

Employee Rating

Being from over 2.5 hours away this dealership is amazing! We worked with Sam, Jesus, Jeremy, Emir and the service manager. They are a first class dealership and made it a wonderful buying experience amazing! We worked with Sam, Jesus, Jeremy, Emir and the service manager. They are a first class dealership and made it a wonderful buying experience. From calling up about a specific vechile, test driving, trade in, financing to delivery... a 10 of 10 rating! Everyone in the dealership is friendly and welcoming! Appreciate making this a great experience! More

by Brian Barron

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Talley, Jesus Nunez , Emir Cordic, Sam

Helpful 0

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Jul 02, 2020 -

Fair Oaks Ford responded

Brian, thank you for your kind review; we are happy to pass along your comments to Sam, Jesus, Jeremy, Emir and the team here at Fair Oaks Ford! We do hope we can be of assistance in the future. Take care!

May 13, 2020

Dealership Rating

Employee Rating

Bob was very helpful and accommodating with health concerns due to the Corona virus. The dealership was friendly and accommodating as well. Service department was great as well. Got a good deal and concerns due to the Corona virus. The dealership was friendly and accommodating as well. Service department was great as well. Got a good deal and would come back to Bob. More

by Tom

Recommend Dealer

Yes

Other Employees Tagged: Robert Wojtan, Nikki Schofield-Gaieck, Ken Gohmann , Bob Williams, CELIA OCHOA

Helpful 0

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May 16, 2020 -

Fair Oaks Ford responded

Tom, we're happy you found Bob to be so helpful and accommodating during your experience here at Fair Oaks Ford. It means so much to us to have earned your trust in our business! We look forward to your next visit! Take care!

January 14, 2020

Dealership Rating

Employee Rating

All My Auto Needs I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family t I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family to him, and they are always taken care of. When it comes to Service, I go to their Service Department. From Mark at the top, through all of the guys at the write up area and the technicians I feel comfortable that my car will be taken care of correctly, and fairly. Fair Oaks is my one stop shop for my car!! More

by The DMV

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: John Krajnovich, Pam Hammersmith, John Mazurek , Anthony Collins, Joe Mayer, Clint Schreiber, Dave Wargo

Helpful 1

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Jan 15, 2020 -

Fair Oaks Ford responded

Thank you for choosing Fair Oaks as your first choice for all of your automotive needs! We look forward to your next visit with us!

December 27, 2019

Dealership Rating

Employee Rating

Doing business with them for over 30 years Very nice people to work with. Been doing business with them since I bought a new 1987 Aerostat. In all those years sales and service have been excell Very nice people to work with. Been doing business with them since I bought a new 1987 Aerostat. In all those years sales and service have been excellent. I would highly recommend them More

by Don

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Krajnovich, John Mazurek, Ken Gohmann, Badges Faraj , Jonathan Garcia, Adam Hernandez

Helpful 1

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Jan 03, 2020 -

Fair Oaks Ford responded

We are so happy we have been able to help you out! Thank you for your kind review!

December 17, 2019

Dealership Rating

Employee Rating

I do Highly Recommend Badges Faraj at Oaks Ford-Lincoln, very Efficient Helpful! I will be Referring all friends and family members! keep up the Good work Badges Faraj! very Efficient Helpful! I will be Referring all friends and family members! keep up the Good work Badges Faraj! More

by mnourlaila

Recommend Dealer

Yes

Other Employees Tagged: John Krajnovich, Robert Wojtan, Ken Gohmann, Badges Faraj

Helpful 0

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Dec 19, 2019 -

Fair Oaks Ford responded

Thank you for the review and recommendation!

December 17, 2019

Dealership Rating

Employee Rating

SERAFIN’s a great salesman and always trying to explain how to pick the right car and financial to be sure the payment is not high how to pick the right car and financial to be sure the payment is not high More

by Colima

Recommend Dealer

Yes

Other Employees Tagged: John Krajnovich, Serafin Castelan, Ken Gohmann , Evelyn Cielo

Helpful 1

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Dec 19, 2019 -

Fair Oaks Ford responded

Thank you for your kind review! Please come see us again soon!

December 16, 2019

Dealership Rating

Employee Rating

Thank You As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benak As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benakovich will see me come over ask how I am and ask about the family. I really feel like he and Fair Oaks cares about me. The entire service team is amazing. I have never felt awkward they are all GREAT!! Thanks Mark!! More

by dnelson1123

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: John Mazurek , Anthony Collins, Joe Mayer, Dave Wargo

Helpful 0

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Dec 19, 2019 -

Fair Oaks Ford responded