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Mark Carpenter
Mark Carpenter at Niello Volvo Cars Sacramento
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Mark Carpenter

Parts Manager

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Mark Carpenter

May 15, 2024

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Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon

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May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

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"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Justin Frey, Jorgen Eiremo, Brian Machado, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos

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May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 21, 2023

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Always a pleasure working with Matthew. His customer service is outstanding. Niello Volvo has my best interest in mind always . Excellent service !! More

by cvyhmeister
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Sean Smith, Matthew Jeffery

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Oct 26, 2023

Niello Volvo Cars Sacramento responded

Wow! Thanks for the glowing review! We appreciate your continued business and we can't wait to serve you again in the future. Happy driving!

October 06, 2023

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Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, Nathan Sheldon

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Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 20, 2023

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Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon , Rick Fuentes, can not say enough good things about him.

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Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

August 18, 2023

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Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon

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Aug 23, 2023

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

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