Mark Cohen | Page 5

Fahrvergnügen lives in Charlottte Very easy sales process at VWSC. Spiro was very friendly, knowledgeable and patient. My Passat TDI is the right car for me at the right price. Abe Very easy sales process at VWSC. Spiro was very friendly, knowledgeable and patient. My Passat TDI is the right car for me at the right price. Abe was great at finishing the financing details. Highly recommend this dealership for anyone considering a VW. More

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Great Experience at VWSC On Saturday we purchased a used Passat from Darren A. He was so knowledgeable of the VW product line and the Passat we were interested in. Everyone On Saturday we purchased a used Passat from Darren A. He was so knowledgeable of the VW product line and the Passat we were interested in. Everyone we spoke with was very friendly, personable and professional. (Darren, Abe, Moe, Mark, and all the rest whose names escape me at the moment.) Purchase negotiations were as expected. But probably the most painless we have ever encountered. Friendly and respectful negotiations. :-) We would certainly recommend Darren and VWSC to friends and family. More

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Great place to take your VW for service. Have been taking my 2 VW'S there for service for years, great service and great people. Had an issue once, but the GM (Mr Cohen) was quick to re Have been taking my 2 VW'S there for service for years, great service and great people. Had an issue once, but the GM (Mr Cohen) was quick to resolve it to my satisfaction. More

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We weren't immediately in the market for a new car but VW South Charlotte had just gotten a trade in of a very low miles 2012 Tiguan that totally fit what we had been thinking to replace our 7+ year old SUV. South Charlotte had just gotten a trade in of a very low miles 2012 Tiguan that totally fit what we had been thinking to replace our 7+ year old SUV. The folks at VW South with whom we worked (Kent, Patrick, Jacques, and Mark) were amazing. We felt like family instead of customers. They walked us through the entire process with no pressure whatsoever, made sure we understood each step, and made us a great deal for both our new car as well as our trade. We were in and out in our new Tiguan in no time (for a car purchase) and enjoyed our time while there. Professional, courteous, attentive, and EASY - that's the experience you can expect from this fine store! I highly recommend VW of South Charlotte if you're in the market for a car. More

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Things have really changed for the better since Mr. Cohen has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly. They now show genuine appreciation of my patronage to their dealership.Every aspect of my customer experience has improved. From the phone, to the showroom and sales staff, and most importantly the service area. Mr. Cohen has more than once demonstrated to me that he is committed to providing the ultimate in customer satisfaction. I recently had a problem with my 2006 Passat and brought it to Mr. Cohens attention.He and his excellent service manager Travis Hahn immediately addressed the issue and promptly resolved it to my complete satisfaction. Customer Service is a term that I believe is used too loosely in business today but not in the case of VW of South Charlotte. They sell wonderful products and equally as important, they stand behind what they sell. I highly recommend them!! More

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