- Brad Vanderheyden
very professional service team!
I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible!
I would highly recomend the service team there.
"Responsive, Profession, and Timely"
Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, courteous, prompt, friendly, and accommodated all of my service requests. The car was delivered when promised...and super clean! Excellent job Mark, thank you!!
"Switch out tires and year maintenance "
- Amy joseph
The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look forward to visiting the service department. Thank you st. Charles MB
I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive car and am the most important person to bring a car in. I can't say enough as to how well I am treated and how well my cars have been taken care of. Other places may (or may not) be cheaper for service, but I would never take my car anywhere else. Jack and Mark have taken care of my cars as if they were theirs.
Other Employees Tagged:
Jack - my "personal" mechanic
These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there is no left turn unto the dealership. You must go to the next light and make a U turn
"Best of Class_Sales, Service, & Finance!"
From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do!
Very helpful and friendly staff. They took care of everything needed and I even noticed an extra service taken care of when I returned home. Thanks guys!
"In for service"
Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.Over all pleased with the service.
I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer.
"What more can you ask for!"
- Tony Perry
I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark.
Keep up the great job team!!
Other Employees Tagged:
, A gentleman who works the receiving when bringing in your vehicle he is excellent as well to work with.