Martin Vara

Carlos from the service department ordered two rims and tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customer tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customers with respect. More

Helpful 0

Report | Print

I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the followin issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!! More

Helpful 0

Report | Print

I Had a great experience buying both my cadillacs there this year.I would give a 5 ,but on both occasions I had to request my papaer work which took months to get ie bill of sale and everything else. this year.I would give a 5 ,but on both occasions I had to request my papaer work which took months to get ie bill of sale and everything else. More

Helpful 0

Report | Print

Diego and the Cavender Cadillac team were wonderful and helpful. No haggling and quick excellent work helpful. No haggling and quick excellent work More

Helpful 0

Report | Print

GREAT GROUP. I had my car with in 20 8⁸> of getting to the lot. I had my car with in 20 8⁸> of getting to the lot. More

Helpful 0

Report | Print

Great service, dependable and very helpfull I have been a customer prior to them moving to there present location and have always been helpful with all my needs. Lo I met Carlos when they move to the new a customer prior to them moving to there present location and have always been helpful with all my needs. Lo I met Carlos when they move to the new location and he has always taken time to explain what maintenance is needed on my car. I always know that where I arrive for my maintenance appointment I know that I’m in good hands with Carlos More

Helpful 0

Report | Print

Great service and very friendly to talk to. all around great people to do business with. all around great people to do business with. More

Helpful 0

Report | Print

My sales rep Erika was great. She understood my needs in the price range and type of vehicle I wanted. Once identified, the sales process was easy and painless. The numbers for She understood my needs in the price range and type of vehicle I wanted. Once identified, the sales process was easy and painless. The numbers for the sale and my trade were right in line with KBB values. No back forth on numbers. Once done all paperwork was completed quickly. I bought a used vehicle and when I came back the next day to pick up the vehicle, it had been detailed beautifully and looked brand new! Would highly recommend Cavender Cadillac and particularly Erika to anyone looking for a vehicle. More

Helpful 0

Report | Print

Cavender Service Department excels. The reason I have bought Cadillacs for 30 years. Many thanks to Carlos who has helped me for 20 years. The reason I have bought Cadillacs for 30 years. Many thanks to Carlos who has helped me for 20 years. More

Helpful 0

Report | Print

Carlos Villarreal try’s his best to have our ready at a reasonable time. All personnel had very helpful. reasonable time. All personnel had very helpful. More

Helpful 0

Report | Print