Cavender Cadillac

Cavender Cadillac
801 Broadway St
San Antonio, Texas 78215
(210) 226-7221

Manufacturer: Cadillac

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Twenty-Four Month Rating: 4.6/5
25 Reviews
Cavender Cadillac

Overall Score: 5 Star Rating4.6



About Cavender Cadillac
Certified: Cavender Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Cavender Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



henryvillegas77
5/8/2012 9:56:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin James

My Review of Cavender Cadillac:
Had a wonderful and pressure free experience buying a car from Cavender Cadillac. Kevin James was my sales person and did an exceptional job of selling the vehicle! He took the liberty of sending me extra pictures of the vehicle with his phone, so that I could see the vehicle in full. That definitely impressed me and I would buy my next vehicle from him and Cavender Cadillac.

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marctelles
4/26/2012 5:49:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin James

My Review of Cavender Cadillac:
Wow! Best vehicle purchasing experience of my life. I drove 4 hours to stay with the Cavender Cadillac family and it was well worth it. Salesman, Kevin James, made the vehicle purchasing experience extremely easy. He got me in a vehicle that looks great, rides smooth and was well within my budget. Kevin made me feel like part of the Cavender family and put zero pressure on me. After shopping around at multiple dealerships, in a 260 mile radius, I have no doubt that Kevin got me the best "bang for my buck!" This is my second vehicle from Cavender Cadillac and it definitely will not be my last.

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ROGERNUNEZ17-2008
4/4/2012 12:20:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: larry sullivan sully

My Review of Cavender Cadillac:
excellent shopping expereince from start to finish, no pressure at any time of the whole proccess.look at car, put in credit app, run the app, got the ok approval, visit with sales mgr, negotiated , sold 2 and 1/2 hr. prcess, sold and bought , this is the car i had been looking for 1 yr. Sully made it akll happen . very freindly, great shopping expereince...very happy and satisfied customer from start to finish..overall the best expereince ever..for real...roger nunez 2008 cts i luv itt..LARRY SULLIVAN, ROGER ESPINOSA,JAYE PATTON ALL WERE EXCEPTIONAL STAFF.

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Bouldin 01
4/2/2012 4:07:29 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Addison Shepard, (Service)- Floyd Parnham ( Service Manager)

My Review of Cavender Cadillac:
My husband took my car for an oil change on 3/31/2012, On 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 hrs, with my grandkids 10/8/18mos in the sweltering heat I was picked up. On monday the dealer was contacted. Eventually, NOON, they sent a tow truck to pick-up my car. No engine oil. No Oil filter. So much for an oil change. This is now the second day that I have no car and cannot run errands or fullfill my plans. When I personally spoke to Addison Shepard, I asked for a rental car. The service manager was going to call us back. No call. They have stalled us, frustrated me to no ends. As of the writing of this E-mail 3pm, I am hearing there is no shuttle driver. My points of contention:

1. Take care of your customers. (You could have been replacing the engine).
2. I know the corporate rates for rental cars.( Much cheaper than an oil change).
3. You lose your business ONE customer at a time.
4. My time is as valuable as yours.
5. I am going to tell eveerybody I run into about my experience with you for as long
as I am ticked off.
6. I obviously had a good relationship with you before- I bought my car to you.
7. I will never do business with you again.

Unless you do this all the time you know exactly what car I am talking about.

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jason.p.robinson
3/5/2012 2:58:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin James and Larry Sullivan

My Review of Cavender Cadillac:
For the last two months, I've been looking to purchase a used Buick Enclave . After being unsuccessful at various other dealerships in the San Antonio area, I decided to check out Cavender Cadillac and it was the best experience I've had purchasing a car from a dealership. Kevin was very friendly, upfront and knowledgeable when showing me the car. He made sure the car was what I wanted and done everything to make sure I got the right price for the quality of the car. Matter fact, the whole entire Cavender staff was friendly and very accommodating during my visit at the dealership. The only thing I regret is not making these guys my first choice because it would have saved me a lot of time.

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rosemarygalvan
2/25/2012 10:27:01 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin James and Roger Espinosa

My Review of Cavender Cadillac:
I live in the DC area and my current vehicle was getting expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two weeks of searching online and doing my research, one site that was freaquently on top was Cavender Cadillac. On my spare time, i stopped at the dealership and with my luck I met Mr. Kevin James. He was very personable and ready to help in any way possible. I knew from that first moment, I would be purchasing my car from him. After all my wants and his patience with me, he found what I was looking for. I was excited and glad I stayed with Cavender. Both he and Mr. Roger Espinosa, were very helpful and truly wanted me to be happy with my purchase. I wasn't pressured to buy a vehicle I didn't want. They were honest and straightforward from the get go. Kevin took the time to get to know me, not just for a sale, but really know me. I was at ease, as if I were with family. I love my Cadillac and thankful for walking onto the Cavendar Cadillac. Car buying shouldn't be a stressful time with worries of getting taken advantage of. It should be an easy, smart and exciting experience as I had with them. Thank you Kevin and Roger, glad to be part of the Cavender family. These are the gentleman to ask for!

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atamicp
2/23/2012 2:45:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry sullivan and Edward noreaga

My Review of Cavender Cadillac:
Everything was great. Everyone was friendly and helpfull. I would recommend this dealership to anyone. Next time I am looking for a vehicle I will look there first.

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Greenboy445
2/13/2012 11:24:16 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sale Rep, Manager , and GM

My Review of Cavender Cadillac:
I was in the market to purchase a used vehicle from Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. The first thing my wife and I noticed was that the vehicle was dirty inside and out but yet they have an on-site drive-thru car wash less than 10 ft. away. We continued to view vehicle though the passenger seat was not operational. The seat was stuck in a forward position so my wife had to ride in the back seat while I test drove the vehicle. There were also other mechanical issues with the car (not involving the engine) that should have been addressed before the car was put on the lot 7 days ago. These issues were pointed out by myself and my spouse. The salesman was not aware of some of the issues and was apologetic. If the vehicle is not fully inspected and ready to be sold, don't put it on the lot.

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JoelStangGT
2/3/2012 3:41:11 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry Sullivan

My Review of Cavender Cadillac:
Larry was a good and friendly salesman very knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys

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jhnsmmr
1/21/2012 4:57:13 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin James

My Review of Cavender Cadillac:
Kevin was very helpful and knowledgable. He maintained good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you

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