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Mathew Rivera

Overview Reviews (416) Inventory (284)

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Mathew Rivera | Page 41

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

416 Reviews

Overview Reviews (416) Inventory (284)

Dealership Experience

3 yrs

Industry Experience

12 yrs, 4 mos

Languages Spoken

English

4.8

416 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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416 Reviews of Mathew Rivera

November 30, 2021

Dealership Rating

Employee Rating

Everyone was very courteous and helpful. I appreciated the loaner vehicle. I was constantly kept informed of the progress. Very nice experience. the loaner vehicle. I was constantly kept informed of the progress. Very nice experience. More

by Thomasedib

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Dec 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review, Thomas! We're so happy you had such a great experience at our dealership and we hope to see you again soon!

November 01, 2021

Dealership Rating

Employee Rating

Quick serviceNice and Professional peopleNice customer Quick service Nice and Professional people Nice customer waiting area Agents text you with updates Great work guys awesome Quick service Nice and Professional people Nice customer waiting area Agents text you with updates Great work guys awesome More

by d.i.aizpurua

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Mike Giordano

Helpful 0

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Nov 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 22, 2021

Dealership Rating

Employee Rating

Courteous and quick service with lots of helpful reminders. Received inspection without charge for my car. reminders. Received inspection without charge for my car. More

by BLMCNUTT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Oct 25, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 15, 2021

Dealership Rating

Employee Rating

Very nice and Attentive to my appointment. Brought to my attention that I needed my car inspected and they did it for me I appreciate them bring it it up while I was there attention that I needed my car inspected and they did it for me I appreciate them bring it it up while I was there More

by Avelazquez

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas , Evin Calderon, Michael Cimorelli, Alexis Dominick, Mike Giordano

Helpful 0

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Oct 18, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 08, 2021

Dealership Rating

Employee Rating

Excellent service. Very attentive. Waiting time less than a minute. Friendly employees. They are very patient with customers a minute. Friendly employees. They are very patient with customers More

by mary perez

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Oct 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 01, 2021

Dealership Rating

Employee Rating

Staff was knowledgeable and explained thinks in my car that needed immediate attention and the once that can wait until our schedule permits. that needed immediate attention and the once that can wait until our schedule permits. More

by KALTUN_3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Oct 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 28, 2021

Dealership Rating

Employee Rating

I was waiting for more than 2 hours. Get more technicians please. Other than that, it was great please. Other than that, it was great More

by JENNIZ2016

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 29, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We apologize for the wait you experienced but look forward to working with you again in the future. If we can assist you further please contact us at (845) 288-0892.

September 28, 2021

Dealership Rating

Employee Rating

10000 mile service work was explained in detail, and completed in less time than promised. completed in less time than promised. More

by MANDRAS84

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 29, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We look forward to working with you again in the future.

September 20, 2021

Dealership Rating

Employee Rating

The team at DCH professionally maintains my vehicle quickly and efficiently each time I bring it in. quickly and efficiently each time I bring it in. More

by Duane W

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jennifer Korwatch

Helpful 0

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Sep 21, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback, Duane! It sounds like our team was able to assist you and provide you with outstanding service. We look forward to seeing you again soon!

September 07, 2021

Dealership Rating

Employee Rating

Quoted me a price in writing then when work was completed charged me twice the amount.?the service rep discounted the price when I complained charged me twice the amount.?the service rep discounted the price when I complained More

by PATRICKJBARR021

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We apologize for the overcharge but we are happy to know our service department could assist you and make things right. If you need anything further please do not hesitate to contact us at (845) 288-0892.

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Mathew Rivera | Page 41

Assistant Service Manager

DCH Wappingers Falls Toyota

416 Reviews of Mathew Rivera

Dealership Inventory (284 Vehicles)

Had a great experience?Spread the word.

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Spread the word.