Matt Pool

⚠️ Warning: Do NOT go to Toyota of Cool Springs! ⚠️ I traded in my 2023 Tundra 1794 for a2025 RAV4 while waiting on recall service. The next day I tried to cancel, but the dealership refused. The ⚠️ I traded in my 2023 Tundra 1794 for a2025 RAV4 while waiting on recall service. The next day I tried to cancel, but the dealership refused. They marked up my Tundra by $5,000 and said I’d have to buy it back at the higher price plus taxes and fees. They also told me I’d have to pay all dealer fees again if I wanted to switch back. In the end, they only offered to buy back the RAV4 if I agreed to lose another $5,000 in fees — and I’d still have to wait 2–3 weeks for a check. In just ONE day, I lost thousands while they profited. This dealership does not stand behind its deals and takes advantage of customers. More

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I truly appreciate everything Alan did to make my car-buying experience such a positive one. I had my toddler with me throughout the entire process, and Alan was incredibly patient, kind, and underst car-buying experience such a positive one. I had my toddler with me throughout the entire process, and Alan was incredibly patient, kind, and understanding. He never made me feel rushed and always took the time to explain everything clearly. His professionalism, honesty, and calm attitude made a big difference. It’s rare to find someone so thoughtful and dedicated—thank you, Alan, for going above and beyond! More

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we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light came on. When we brought it in they told us we had to send it to VW to get a “software update”, and that was it. Brought it to VW, turns out it had a faulty idler belt and charcoal canister (no software update was needed). It cost us nearly $1k to repair. When asked if Toyota will help with cost - they said they wanted us to bring it back to them again and they’d fix it. Even though we already brought it to them and they sent us to VW… Now they claim they won’t help with any costs cuz they don’t trust the price of work and it’s not their fault because it wasn’t part of their safety inspection. Great way to treat a expecting family trying to get a safe car… More

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Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! Everyone makes you feel welcome and confident of your experience! More

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Great service! Kenny was great to deal with. He went above and beyond to help in any way Kenny was great to deal with. He went above and beyond to help in any way More

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Excellent experience, very helpful in every aspect of the buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. More

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Had a good experience buying my toyota rav4 with Alan! He was very friendly and completed my purchase in few hours and drove the new vehichle home was very friendly and completed my purchase in few hours and drove the new vehichle home More

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John Kuykendall is the best Service Advisor I have interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly ap interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly appreciated. Great asset for your service department and dealership.! More

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Positive experience! I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in getting me into another Highlander. More

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Matt worked very hard Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months but he worked very hard to find the right vehicle for our price range Thanks again More

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