Melissa Green
Melissa Green at Town East Ford
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Melissa Green

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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3.0
9 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

2 yrs, 1 mo

Languages Spoken

English English

3.0

9 Reviews

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9 Reviews of Melissa Green

October 17, 2023

Dealership Rating
Employee Rating

El trato que recibimos fue excelente, todas nuestras dudas fueron aclaradas y nos encantó nuestra camioneta. Gracias. More

by Dtelles9595@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2023

Town East Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

September 14, 2023

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Employee Rating

They had a large selection, they were easy to deal with, very accommodating and friendly group of people. They had the largest selection around that I found. More

by ranchodetortuga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ray Monks Jr, Rafael Morales

Sep 18, 2023

Town East Ford responded

Thank you so much for your kind words and positive review. We're thrilled to hear that you had such a great experience with our team and that our selection stood out to you. We appreciate your support and hope to see you again soon!

July 18, 2023

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Found and qualified for a specific vehicle through Cargurus. Completed financing paperwork on line. Vehicle located at Town East Ford. Called to confirm details and then drove 3 hours to finalize the More

by bmallen70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jimmy Hall, Gerald Whittington, Matt DeAnda , Quinn Kelly, Ray Monks, Michael Mullens

Jul 21, 2023

Town East Ford responded

We're sorry to hear that you had an unsatisfactory sales experience. Providing exceptional customer service is our top priority, and we regret that we fell short in meeting your expectations. To better understand the issues you faced and to address them, we would appreciate more specific information about your sales experience. Please reach out to us directly so we can discuss your concerns in detail and work towards a resolution. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.

July 10, 2023

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Everyone was wonderful from Raymond Monks Jr. , Sara Lott, and Matt Deanda! Best car buying experience I have ever had!!! More

by stacie_russell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt DeAnda, Ray Monks Jr , Sara Lott, Ray Monks

June 22, 2023

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Employee Rating

DO NOT BUY YOUR CAR FROM HERE EVER! ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for t More

by Marlu Uhl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jimmy Hall, Gerald Whittington, Matt DeAnda, Jay Helbert, Gamaliel Benitez , Daniel Guzman, Nick Hyathan, Ray Monks, Michael Mullens

Jun 29, 2023

Town East Ford responded

We sincerely apologize for the unfortunate experience you had with our dealership. We understand the frustration and disappointment you must have felt, and we want to assure you that this is not the standard we strive for. We will address this situation internally to ensure it does not happen again. Your feedback is valuable to us, and we appreciate you taking the time to share it. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.

March 17, 2023

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Employee Rating

Unfulfilled issues, took me going in the dealer. Games or just not knowing how to do stuff. More

by Fancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kian Kargar, Jordy Vasquez

Mar 22, 2023

Town East Ford responded

We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at contact@towneastford.com or +1 972-584-9140. We look forward to connecting and turning this into a much more satisfactory experience for you.

February 13, 2023

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Wonderful service dealing with folks at Town East Ford. Noel Santos was knowledgeable about the new Ford Ranger and answered all my questions. Even told me I could order leather seats! Noel replied to all More

by karla.weesner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Ortiz , Paul Bustamante, Noel Santos

Feb 15, 2023

Town East Ford responded

Thank you for your five-star review!

January 04, 2023

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Employee Rating

Just bought a Mach 1 mustang. Great experience and sales staff was awesome. Sam was easy to work with and the finance guy kian was very helpful. Definitely be back for my next veh More

by bueschcorey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Bustamante, Sam Garcia, Kian Kargar

October 11, 2022

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Employee Rating

We purchased a 2019 Ford Explorer on October 4, 2022. Our salesman was Tate Keffer. He was a great guy! He kept us in the loop every step of the way during our process. After we left the dealership we no More

by G. Reznicek
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Boris Loncaric , Tate Keffer

Oct 12, 2022

Town East Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to Ray Monks at rmonks@towneastford.com to discuss this further.

Oct 22, 2022

G. Reznicek responded

I edited the review.

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