Melvin Watson

I cannot give high enough ratings for the excellent service that I received from the sales team. I first spoke with Jasen Vann on the phone, and he was very professional and explained pricing and extr service that I received from the sales team. I first spoke with Jasen Vann on the phone, and he was very professional and explained pricing and extras and answered all the questions I had. I asked him for a quote on the vehicle that I had chosen online, and he sent it right away. Right after this, I had an unpleasant experience with another Nissan dealership. The salesperson from that group sent me a quote, and I went to the dealership planning to purchase it. Their sales manager would not honor the quote that the salesman had given me. He would not even look at it. So I called Jasen back and told him what had happened. He put his sales manager, Alfonso Gutierrez on the phone, and Mr. Gutierrez assured me that he would honor the quote and that Mossy did not treat customers that way. I had previously worked for a company that leased cars from Mossy, and we always had excellent service and relationships with them. So I went to Mossy, met with Jasen, and closed the deal on the same day. All the employees made me feel very comfortable; there was no hard sell. It was a very pleasant experience, and now whenever I plan to purchase a car, either new or used, Mossy is the first place I will go, and I will recommend the dealership highly to anyone looking for a new car. Jasen continues to be in touch with me via e-mail to let me know opportunities that I have with Mossy Nissan. I couldn't give a better review. Thanks to all the people that I worked with: Jasen Vann, Alfonso Gutierrez, Derrick Muhammad, and Melvin Watson. More

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Me 10 out of 10, I must say I was very pleased. I told Cesar my sales person what I wanted, and I didn't want them to just put me in a vehicle they were trying to get off the lot, he went above and I told Cesar my sales person what I wanted, and I didn't want them to just put me in a vehicle they were trying to get off the lot, he went above and beyond with his customer service. I got exactly what I wanted. The Sales Manager Mark was excellent I was not in there long three hours max then when completing paperwork with Finance Manger Melvin, it was all smooth sailing from there. I will recommend them they get a 10 out of 10 from me. More

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I really wish I could give Mossy Nissan zero stars. Last year on April 14, 2022. I purchased my first ever vehicle through this dealership. Everything has seem to go smoothly and for the most part was Last year on April 14, 2022. I purchased my first ever vehicle through this dealership. Everything has seem to go smoothly and for the most part was fair after a year all I can say is I’m beyond frustrated and their customer service is the worst Houston has to offer. I’ve been having an issue with my car and if I’m correct, my warranty should cover it because it’s part of what it offers from my understanding. Since August 2022 I’ve been trying to get a hold of someone in the financial department but it’s the same excuse no matter what department I call or how many times I call “ oh, they’re busy or can’t come to the phone right now”…….. well when will they ever be? If I end up having to pay out-of-pocket for something that I know is very fixable and manageable through simple communication, then there should definitely be consequences not just for one person but for almost everyone truly one of the worst dealerships in Houston and communication is everything especially with vehicles so don’t think this is ever gonna stop. More

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Mossy is the Best. Almost got ripped off at another Nissan Dealer! We bought an Altima & a Titan the same day…the other dealership lost out! I have been coming back to Almost got ripped off at another Nissan Dealer! We bought an Altima & a Titan the same day…the other dealership lost out! I have been coming back to Mossy for service for the past year! I have to drive further but Mossy is worth it! Trevor is my service advisor & he is the Best!!!! These are our 4th Nissans! Come to Mossy for Great No Games sales & service! More

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Great service. Melvin was accessible throughout the entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned to the original location. More

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Stress-free car buying experience From the moment we stepped foot into the dealership, our experience only got better from there. Thanka to Mr. Melvin Watson. My husband and I were tho From the moment we stepped foot into the dealership, our experience only got better from there. Thanka to Mr. Melvin Watson. My husband and I were thoroughly impressed with our car buying experience here because of him and every individual he connected us with to ensure that we had a seamless experience. More

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Phenomenal Second to None Service Melvin is unlike any Car Salesman out there. He takes care of you like you’re family. Melvin has been helping me for 4 years now and I refuse to take Melvin is unlike any Car Salesman out there. He takes care of you like you’re family. Melvin has been helping me for 4 years now and I refuse to take my business anywhere but to him. He is patient, caring, and he strives to get his customers the best possible deals. He works with his customers to ensure they are happy. If you’re looking for a quality person to take care of you, please consider Melvin. True genuine salesman, a very rare commodity for sure. More

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Excellent Service I bought 4th Car from Melvin @Mossy. It has always been a great experience. Melvin & Robert worked with me on unusual upside down and gave me better p I bought 4th Car from Melvin @Mossy. It has always been a great experience. Melvin & Robert worked with me on unusual upside down and gave me better pricing than any other dealer. Finance was quick and painless. More

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Finance did not honor the agreed upon deal !! Would be happy to explain to Ashton Mossy. I had an agreed upon rate, term, & amount to finance. Upon arriving in finance to sign the docs, the amount Would be happy to explain to Ashton Mossy. I had an agreed upon rate, term, & amount to finance. Upon arriving in finance to sign the docs, the amount financed had increased by $1000.00 without even consulting with me. The reason given was NOT reasonable. More

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Repeat Customer I've purchased cars fromMelvin before and he's the first person I thought about when I was ready to purchase again. Thank you for great customer servi I've purchased cars fromMelvin before and he's the first person I thought about when I was ready to purchase again. Thank you for great customer service! More

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