Merchants Service Center | Page 4

My car dealer was very nice and helpful and I'm happy with my new vehicle. with my new vehicle. More

by brianaegancarz Verified Customer Verified Customer

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I got the car I saw online and was pleased the service I received. The sails department answered all my questions and very happy with my purchase received. The sails department answered all my questions and very happy with my purchase More

by darlene011760 Verified Customer Verified Customer

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Corey was amazing and very very helpful. I did not expect that to be as easy as it was! Thanks for making it a great experience! I did not expect that to be as easy as it was! Thanks for making it a great experience! More

by thesensoryspapllc Verified Customer Verified Customer

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I purchased the van and it took three months to have Merchant "prepare" the van so I could pick it up. Merchant "prepare" the van so I could pick it up. More

by bditgen Verified Customer Verified Customer

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They were absolutely amazing! They took Care of every question or concern that I had! Thank you so much for a smooth purchase! They took Care of every question or concern that I had! Thank you so much for a smooth purchase! More

by stcyr5 Verified Customer Verified Customer

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Check engine light is on for the third time since getting the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who I am by now. More

by kchagnon0625 Verified Customer Verified Customer

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Damien is awesome! !!! He helped myself and my daughter get a new car. The team here works to get you what you want. !!! He helped myself and my daughter get a new car. The team here works to get you what you want. More

by m.gooley73 Verified Customer Verified Customer

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Outstanding Experience ! Thank you Jay, Sean and Arron. You guys rock ! My car is running great Thank you Jay, Sean and Arron. You guys rock ! My car is running great More

by lisapetrucelli.lp Verified Customer Verified Customer

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I bought my car at Merchants in 2017 and when they sold it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that t it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that they no longer service vehicles and that my State Inspections were "merely Complimentary". I have called everyday for weeks and each person I have talked to has said these same things to me and then they take my name and phone number and tell me the "Service Manager" will call me back and even though I tell them, that I keep getting told the same thing every day and that their Service Manager never calls back, they just don't care. I honestly think they should get a new Service Manager because if they don't service cars anymore then he really cant be too busy to return a phone call. I have tried everything I can and now I can't wait any longer to get an Inspection as the 10th of the Month is arriving so I am being forced to pay for an inspection elsewhere and that will depend on when I can get an appointment, this also means that I will be forced to rent a car because I cant use my own until I get mine inspected. I also have lost all trust in Merchants Auto at this point. I even offered to one of the ladies I spoke with on the phone that if Merchant wanted to work out a financial agreement on the Lifetime NH State Inspections, Car washes...etc that would be fine but that would mean that someone would have to call me back and again, of course nobody did. So now my only option is Small Claims Court where I will seek re-imbursement for all of the things they agreed to plus Court costs, car rental fees and damages. More

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Did what they had to to put us in a car we like that met our needs our needs More

by BEAMASON61 Verified Customer Verified Customer

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