Michael Haun

INFLEXIBLE, DISHONEST, UNPROFESSIONAL and RUDE! If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done w If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done was an oil change, tire rotation and alignment and two simple filter changes, and my car wasn’t completed until 3:00 pm!!! At 2:00 pm, I had not even heard ONE single status update from my SA Quinton and had to text HIM! He was so lazy, that he called me instead of approaching me with an ETA of when my work would be completed. Finally, at around 3:00, I was approached by Alex (I was just “handed off” without a thought) who stated my car was ready. All Alex did was had me sign for the repairs without even explaining what was done to my vehicle (like any professional would have!) Quentin mentioned that a nail in a tire has to be repaired and that he would coordinate with me on Tuesday; however, when I was thoughtlessly handed off to Alex, Quinton didn’t bother to mention the tire. And it gets worse! Unhappy with Alex, I walked over to Michael Haun’s office (who agreed that the lack of communication and service time was unacceptable) and he told me that the internet was down and I could either wait until the internet was up to pay or he could send me a link. I asked if I could just pay on Tuesday (this is THEIR fault the net was down) when I replaced the tire and he told me NO! Excuse me??? After all I have been through you can’t give me 72 hours to pay a bill that I am more than willing to pay if YOUR internet were working! I asked whose policy this was and Michael said it was his! I told him I will not risk my financial information by clicking on what is likely a third-party link. Not doing it! This unreasonable, inflexible jerk refused to budge. Finally, the net came back online, I paid my bill and will NEVER return! I have NEVER had such an unprofessional and disgusting experience with any other Toyota dealership in the seven years and four states since I have owned this car ! I will have my vehicle serviced at another location from here on out and you can bet I am copying and pasting all of these other bad reviews and sending them to Toyota corporate. The whole department needs to be fired and rebuilt. Bunch of losers! More

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Have used Toyota Knoxville for my vehicles service for over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my con over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my concerns. More

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Amazing!!! Michael Haun goes above and beyond for the customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as a teaching lesson for his advisor. I am a lifetime Toyota KNOXVILLE customer. Thank you!! More

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The lack of communication between departments, to their The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder h The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder how they have stayed in business as long as they have. The one star is for the salesman, Todd, who was the only one who would return phone calls when he said he would. The service writer, Shannon, tried to lie to me regarding another Toyota dealer. I left Joe multiple voicemails for a return call after I was told he would call me back that evening only to never receive any return calls period. The 30 day used car warranty is useless when it comes to major issues. Their techs claim the issues can’t be found but another Toyota dealer found them and documented them. Andy’s solution to my vehicle problem was to buy their extended car warranty. What good is that since you don’t even honor your 30 day warranty? Everyone I spoke with tried to pass me off to someone else. I will tell anyone and everyone never to do business with this dealer More

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Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On the third visit, they wanted more than $700 additional for the final repair ($1800+ total). I took my truck to Fox Toyota in Clinton, who made the identical final repair for $355. More

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Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

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Great! Chris Nunley and Michael Haun always go above and beyond to make sure we are happy and taken care of. So glad to have Chris back at Toyota!😊 Chris Nunley and Michael Haun always go above and beyond to make sure we are happy and taken care of. So glad to have Chris back at Toyota!😊 More

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Outstanding service and quality parts Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and wai Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and waiting room . More

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Radio Service tech knew exactly issue I was having with the vehicle I had recently purchased. I had purchased a used vehicle from another dealer in another Service tech knew exactly issue I was having with the vehicle I had recently purchased. I had purchased a used vehicle from another dealer in another town. Toyota of Knoxville was able to get radio issue fixed. Thanks! More

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