Matt Goss
Matt Goss at Toyota Knoxville
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Matt Goss

Service Team Leader

Toyota Knoxville

10415 Parkside Drive
Knoxville, TN 37922

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39 Reviews

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39 Reviews

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39 Reviews of Matt Goss

January 17, 2020

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Employee Rating

Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

by brad.waller
Recommend Dealer
Yes

April 30, 2019

Dealership Rating
Employee Rating

Excellent service department I switched over to these guys after using another dealership for service on my Tundra. I couldn’t be happier with the way I’m treated or the service t More

by Blackmaxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chloe R

January 22, 2019

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Employee Rating

Super clean, super nice, super friendly, super expensive This dealership is wonderful. Every employee I have dealt with has been friendly and knowledgeable. The facility is amazing with super comfortable lou More

by Mack Dadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 27, 2019

Toyota Knoxville responded

Mack Dadi Thank you for your review and feedback. We greatly appreciate your business. Hope to see you again soon. Sincerely, Dino, Toyota Knoxville.

December 27, 2018

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Employee Rating

Outstanding service and quality parts Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and wai More

by Shaun66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 31, 2018

Toyota Knoxville responded

Thank you Shaun66 for the positive review! We greatly appreciate your business and hope to see you again. Sincerely, Dino, Toyota Knoxville.

October 02, 2018

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Employee Rating

Very good John and matt are guys i trust with my cars. I hve used them before and they provide excellent service on this visit and in the past years. More

by Mark L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jon Mertz

Oct 03, 2018

Toyota Knoxville responded

Mark, thank you for your positive review. We are happy to hear that you continue to have good service experiences at our dealership! Sincerely, Toyota Knoxville

September 25, 2018

Dealership Rating

Second to none! Service done as promised with excellent communication! I even got a text with my service advisors direct number! You just can't beat this dealership f More

by cjj14u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 25, 2018

Toyota Knoxville responded

Thank you for the positive review! We are glad our team was able to make your visit enjoyable! Sincerely, Sawyer Bowen Toyota Knoxville

September 13, 2018

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Employee Rating

The service folks were great I had a unique problem with my Toyota and the service folks worked hard to get some financial assistance from Toyota. They didn't have to do it, but i More

by Rogerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Forsythe

Sep 14, 2018

Toyota Knoxville responded

Roger, Thank you for your review. We are happy to hear that you had a good service experience at our dealership. We look forward to seeing you during your next visit. Sincerely, Aiden Thurston Toyota Knoxville

August 09, 2018

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Employee Rating

Excellent service Not only do they provide me with loaner car for the half day they even cleaned the interior of my Camry being auto butlered. I’m very pleased with th More

by Arty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Amole, Jon Mertz

Aug 13, 2018

Toyota Knoxville responded

Arty, Thank you for your review. We are very happy to hear that you had a good service experience at our dealership. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 07, 2018

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Employee Rating

Extremely pleased with my visit Service Rep (Matt) went out of his way to help. Car was ready in less then the estimated time. In 15 years of buying and servicing my cars at Knoxv More

by Slippery45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 08, 2018

Toyota Knoxville responded

Valued Customer, Thank you for reviewing our dealership. We cannot thank you enough for your loyalty to our dealership for the past 15 years. That is what we strive for, to provide our community with exceptional service that brings our amazing customers back to our dealership. We look forward to seeing you next time! Sincerely, Aiden Thurston Toyota Knoxville

July 07, 2018

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Employee Rating

Oil change/check oil leak again Matt G was a rock-star! He was kind,compassionate, and informative. He listened and explained. The last visit was a stressful & frustrating; the last More

by ThomasA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 09, 2018

Toyota Knoxville responded

Thomas, Thank you for your review. We are happy to hear that you had a positive service experience with our service team leader Matt Goss, and we are very happy to hear that this was an improvement from your previous service visit. We at Toyota Knoxville are always looking for ways to improve, and we always want our customers to have an exceptional service experience at our dealership. Thank you for your visit, we look forward to seeing you next time! Sincerely, Aiden Thurston Toyota Knoxville

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