Michael Kratschmer

Family Hyundai responded

Thank you for noting how quickly and accurately our team handled your service. It’s great to hear we respected your time throughout the process. We appreciate you trusting us with your Hyundai.

Family Hyundai responded

Thank you for trusting us with your Hyundai Tucson service. It’s fantastic to hear our team consistently takes great care of you. We look forward to serving you again soon.

Family Hyundai responded

It’s wonderful to hear you found our facility clean and our team helpful. Michael is glad to have explained all the services for your Hyundai Tucson and addressed the recall. Thank you for sharing your experience.

Family Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Margaret, and hope to see you again soon!

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Family Hyundai responded

Thank you for sharing your experience with our quick service and friendly team. We appreciate you mentioning our fair pricing and look forward to caring for your Hyundai on your next visit.

Family Hyundai responded

Thank you for your continued trust since 2013. We’re thrilled that Colin, Tj, and the rest of the crew could deliver fast, friendly service on your Hyundai Tucson. We look forward to seeing you again in six months.

Family Hyundai responded

Thank you for sharing your experience with your Hyundai Santa Fe service. We’re glad you found our team helpful and not pushy while staying informed, and that the waiting area met your expectations. We’ll pass along your comments to the service crew.

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.