TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

May 06, 2026

Dealership Rating
Employee Rating

Work was done quickly and correctly with courtesy and nice regard for my time. Thank you, Family Hyundai. Ray Mackey More

by RAYMACKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Family Hyundai responded

Thank you for noting how quickly and accurately our team handled your service. It’s great to hear we respected your time throughout the process. We appreciate you trusting us with your Hyundai.

April 28, 2026

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Employee Rating

NOTHING BUT ALWAYS TAKEN CARE OF REALLY HAVE NOTHING TO COMPLAIN ABOUT KEEP UP THE GREAT WORK More

by printmrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Family Hyundai responded

Thank you for trusting us with your Hyundai Tucson service. It’s fantastic to hear our team consistently takes great care of you. We look forward to serving you again soon.

April 03, 2026

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Service was fine but oil change took 2 hours. . waiting room was very nice and maintenance staff friendly, More

by MARGARET_STRAND
Service Price Transparency
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Recommend Dealer
Yes
Apr 05, 2026

Family Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Margaret, and hope to see you again soon!

April 01, 2026

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Employee Rating

Should’ve had to be back in there already. The first time I stopped there the clerk could have fixed the problem. More

by minarik9134
Service Price Transparency
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Recommend Dealer
No
Apr 04, 2026

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 27, 2026

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Employee Rating

The service representative was very belittling and unprofessional, clicking his pen repeatedly during our conversation, asking if we read our entire automobiles manual. He kept referring to the manual More

by VELAZQUEZABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer, Mike Majors

Apr 01, 2026

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 25, 2026

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Good quick service Friendly people will go back for sure always fair with pricing will tell my friends about my experience More

by samonski8232
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2026

Family Hyundai responded

Thank you for sharing your experience with our quick service and friendly team. We appreciate you mentioning our fair pricing and look forward to caring for your Hyundai on your next visit.

March 25, 2026

Dealership Rating
Employee Rating

Awesome service ! !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back More

by coolstuff91
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2026

Family Hyundai responded

Thank you for your continued trust since 2013. We’re thrilled that Colin, Tj, and the rest of the crew could deliver fast, friendly service on your Hyundai Tucson. We look forward to seeing you again in six months.

March 24, 2026

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Employee Rating

Very knowledgeable, non pushy and captain, you advised of what's going on and very clean waiting area More

by ROBERT10355
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Recommend Dealer
Yes
Mar 24, 2026

Family Hyundai responded

Thank you for sharing your experience with your Hyundai Santa Fe service. We’re glad you found our team helpful and not pushy while staying informed, and that the waiting area met your expectations. We’ll pass along your comments to the service crew.

March 14, 2026

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Employee Rating

Service could’ve fixed the problem with my first visit. Only had the car 6 days. This should never have happened More

by minarik9134
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Mar 21, 2026

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 13, 2026

Dealership Rating
Employee Rating

My Family Hyundai service advisor exceeded all my expectations, even recommended my vehicle future service needs. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer, Mike Majors

Mar 13, 2026

Family Hyundai responded

Thank you for sharing your experience with our Hyundai service team. We’re glad our advisor went above and beyond and provided clear guidance on your Santa Fe Sport’s future maintenance. We appreciate your trust and look forward to assisting you again.

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