Michael Mack | Page 3

Michael Mack did great, car is running smoothly as always! The wait time wasn't too long either always! The wait time wasn't too long either More

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He was very helpful and did his best to ensure that my service was done properly service was done properly More

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Michael Mack is hands down the best Service Advisor I have done business with at Brandon Honda or any other dealership anywhere. He truly goes above and beyond what is necessary to make sure your servic have done business with at Brandon Honda or any other dealership anywhere. He truly goes above and beyond what is necessary to make sure your service needs and expectations are met and that you have an amazing experience. More

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I had to go in because of a "check tire message. " I ended up having to replace my left rear tire. My service advisor was Michael Mack. He was very prompt and professional. He did manage to get me a " I ended up having to replace my left rear tire. My service advisor was Michael Mack. He was very prompt and professional. He did manage to get me a few additional discounts. More

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Chris was a delight to work. In and out in a matter of time. He was very understanding with our situation and helped us get the best deal we could get for our family. I will de In and out in a matter of time. He was very understanding with our situation and helped us get the best deal we could get for our family. I will definitely be looking for his help in the future. More

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Michael Mack is the most caring and professional service advisor that I have had. He keeps me apprised of how the service is progressing while waiting. advisor that I have had. He keeps me apprised of how the service is progressing while waiting. More

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Eddie G. ,,,,not a better,, more honest salesman anywhere,,,thanks Eddie and ,Brandon Honda,look him up ,,,,not a better,, more honest salesman anywhere,,,thanks Eddie and ,Brandon Honda,look him up More

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They seem to be working hard to improve the service dept. I made an appt to get my oil changed and they didn't try to sell me a bunch of stuff I did not need. I made an appt to get my oil changed and they didn't try to sell me a bunch of stuff I did not need. More

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Even with high workload, was able to get in and out in less time than what was provided as an estimate. less time than what was provided as an estimate. More

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We bought a used vehicle from Brandon Honda and although they are as is, we had it less than 24 hours when we realized a fog light was smashed in along with surrounding areas of the fog light messed up. Upo they are as is, we had it less than 24 hours when we realized a fog light was smashed in along with surrounding areas of the fog light messed up. Upon questioning the fact that we were told the vehicle had never been in an accident, Brandon Honda agreed to fix the fog light and surrounding areas. It took about a week for the part to come in although no one knew what I was talking about each time I called to check on anything, and when we got there for our scheduled appointment, again, it just so happened the person handling this case was out and again no one knew what we were talking about. We were asked to come at the earliest time due to knowing it would be busy, and we waited 4 hours before they told us they were done. When we went to look at the fixed fog light and housing, the bumper didn’t line up with the body of the car and after talking to 3 different people about how we were unhappy with this job, a “new car director” Allen Hicks said he would have it taken care of for us with a body shop they do business with. He asked us to give him a couple of days, and he would be in touch. It has been over two weeks and we have not heard from anyone. Needless to say, I cannot say we will be doing business at Brandon Honda again, which is sad, because we are a returning customer as this is the second vehicle we had bought from them, not will I be recommending them to anyone! More

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