Michael Robinson | Page 14

Very friendly and competent service rep who really takes care of customer and makes the experience very pleasant. Providing Uber for dropping you at home while service is done. care of customer and makes the experience very pleasant. Providing Uber for dropping you at home while service is done. More

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Herb Chambers Mercedes Benz of Boston is outstanding. Customer service is AAA. Personnel could not be friendlier. And I mean ALL personnel! Easy to make appointments. My car is washed every time—- gra Customer service is AAA. Personnel could not be friendlier. And I mean ALL personnel! Easy to make appointments. My car is washed every time—- gratis! More

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The entire process working with Mercedes-Benz of Boston has been so smooth. I was in contact with Richie past his work hours and he was able to assist me with my needs. I was able to come in for an appoint has been so smooth. I was in contact with Richie past his work hours and he was able to assist me with my needs. I was able to come in for an appointment for a specific car the following morning. I decided to buy the car that day and within two days I was able to take it home! The communication with Richie and Chris, the dealership’s financial point person, was phenomenal. Unfortunate events occurred a week after I purchased the car and I was in need of urgent services. I was in contact with Mike and he most certainly took care of me the best he could and the services were done quickly. I recommend visiting MB of Boston for the best possible car-shopping experience! More

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Excellent Professionalism at Every Level. TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes. In my 25 years of Mercedes Benz ownership, I believe this is the finest automobile I've ever driven. And ... by far, the best sales experience! FIVE STAR, hands down! Thank you kindly. May you enjoy bountiful Godwinks. SQuire (and Louise) Rushnell More

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awesome service experience As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Mic As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Michael) was polite and very communicative. The car was washed and looked great upon pick up. A real quality operation. More

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Delightful car purchase experience! This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bou This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bought my car (Night Black CLA250 4Matic) a year ago. Stephen Leung helped me with the purchase, along with Kris Ricupero. They were absolutely fantastic. They were willing to listen and answer all my questions, accommodate my requests and even give me the best deals overall. They were very well-informed and carry a tremendous amount of knowledge. Stephen has regularly followed up with over the last year, through phone calls, emails and text messages to do a welfare check on my car, my experience owning it and was always willing to step in if I had any issues. This was my first car I have ever owned in my life and these guys definitely made is a long-lasting, memorable experience. Thank you very much for that. Service: The car has been fantastic overall and its a dream to drive. My main service contacts here are Matt Stoddard and Jeremy Allyn (service shop manager - you guys should have an option to pick his name too, in the list below!). Matt and Jeremy have been wonderful. I have had a few minor niggles here and there from a year' worth of driving my heart out in this beautiful car but Matt and Jeremy have always been willing to listen and resolve them in the best way. They were/are so patient to listen to my questions, concerns. Mercedes Benz is a premium car maker with high emphasis on perfection and quality. I do tend to go overboard sometimes with wanting my car to the perfect out on the road. But Matt and Jeremy have been so helpful in not only resolving any minor issues but also educate me along the way. They do maintain the standards that Mercedes Benz has set out and its always nice to see them stay on top of everything. Now, after a year, whenever I go in for a service, I always specifically ask for Matt and Jeremy and I will continue to do so. This is not to say the others aren't good. I bet they are (as can be seen from other reviews). I just started off with Matt and Jeremy and decided to stick with them because of their professionalism, knowledge and willingness to do whatever it takes to make my car be perfect. To the manager of Mercedes Benz of Boston: Don't let go of any of your guys. Everyone I have interacted with have been wonderful (this includes the concierge people, valets, billing desk, parts...) and they are the ones who make your dealership stand out. So hang on to them and don't let them go. They make your dealership special and a place where I believe customers can have a wonderful experience overall, thanks to the professionalism, courtesy, expertise and warmth of your employees. More

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Anightmare that continues over and over again: I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park mode. I was assigned a consultant by the name of Matt, who kept me informed on all the issue and repairs on a timely basis, car was picked up the next day, problem was a defected ESPcontrol unit cost me $1435. But my nightmare began sixty days later, on October 31,2017 got in the car it would not start, dashboard lit up again with all these messages,Radio going Waco, all lights flickering, so I had the car towed back to Mercedes Benz of Boston.On November 1st 2017 I went in to the dealer, as always I was greeted by the most friendliest,polite and professional valet personnel, then I was assigned a consultant by the name of Patrick Tetshaw, and this is where my nightmare began,Right then he inform me that he had a brief look at my vehicle and the carpet was soaking wet, but after a full assessment was done on my vehicle he would contact me.so I was given a Loaner, an I left.Five days went by and I did not heard a word from Mr Tetshaw or Mercedes Benz of Boston, on the six day I called Mr Tetshaw, no response I left several messages, no response. So later that day on November 6th I went in to the office, Mr Tetshaw had no explanation on why he did not kept me informed on my vehicle or why was my call not return. Mr Tetshaw was very nonchalant and very unprofessional. He said I will take you to the repair shop to see your vehicle, your car was assess and the interior stripped down, the vehicle was flooded out due to a major rain storm we had a week prior.He instruct me to contact my insurance company and I left. later I contact my insurance company, I was given a claim number and I was assigned an adjuster.About two hours later I contact Mr Tetshaw I was in disbelieve Mr Tetshaw refuse to take the information from me on the phone, he said I should text him the information. He assure me that he will keep me updated on the vehicle and as soon as the adjuster came out he would let me know. On November 11th the adjuster went out and assess the vehicle, and a estimate was faxed to Mr Tetshaw that same day, and I only learn of the visit because the adjuster sent me a copy of the estimate via email.From November 6th I have not heard a word from Mr Tetshaw or Mercedes Benz of Boston until November 16 , 10 days later informing me that my vehicle was ready for pick up and I should have a check for$3357.57, and that the vehicle would not be release without the full payment including my $1000 deductable.I was in total shock and was amazed of what I was being told. I was livid and my response to Mr Tetshaw was how can my vehicle be ready for pick up, I was never informed , or was icontacted for consent for the repairs to be done, or given an estimation of when the vehicle repairs would be done so I could be prepared for the payment. Mr Tetshaw could be careless his response were ,the insurance gave us the authorization for repairs.I could not believe my ear coming from a professional, I told Mr Tetshaw the only person that can give you consent for repairs is me, I am the owner of the vehicle, I told Mr Tetshaw how unprofessional, disrespectful and callous of him and Mercedes BenzOf Boston to make such decision for repairs without my consent.He never address the matter is only response was your vehicle is ready for pick up. Anyway I told Mr Tetshaw this is an insurance job I have not receive the check as yet where am I to get $3357.57 in a split second, so he said you can pick the vehicle up when you receive the check.On the 21st of November the check arrived, and I went and pick my vehicle up.After retrieving my vehicle and was about to leave I notice an hesitation when the vehicle was place in drive, and that was not there when the car was brought in.i went back to the office and brought it to Mr Tetshaw attention, he insist nothing was wrong with the vehicle, but he had there repair shop foreman Jermy and I went, on a test ride, Jermy also insist nothing was wrong.But I was told if it continues to return, on my way home I notice at traffic lights the vehicle was hesitant and it just got worse,so the next day November 22 I return with the vehicle, when I arrived I explain the problem again to Mr Tetshaw and he said he will have to speak to the repair manager.I sat in the lounge for about 30 minutes with no response, being ignored and everyone went back working like I was not there.After about 45 minutes I started to get very upset of there indignant, rude unprofessional behavior and I went to Mr Tetshaw and I told him I did not appreciate there rude behavior and I need this matter to be address right away.He saw that I was just about ready to blow a lid, and he said he would go and talk to the repair manager, after about 10 minutes he return, and he told me I have to call and make an appointment for next week and to bring the car in then.I blue it and I told him there is no way in xxxx I will leave and return next week, this matter has to be address now. so he gave me a Loaner, and I left that was November 22, I never hear a word back from Mr Tetshaw, Mercedes Benz of Boston of the findings , I try calling Mr Tetshaw, I left several messages and my calls was never return, 15 days later on December 6th I finally got a call from Mr Tetshaw stating your vehicle was ready for pick up Dejavu all over again, I asked Mr Tetshaw it is now 15 days and no one as called to update me on the findings, and why he as not return any of my call.Iwas amazed again of his response, Mr Tetshaw said it is not his responsibility to call a customer, or to keep track if a customer picks there vehicle up, he said your vehicle was completed two weeks ago, but yet I am just getting a call.Anyway I went and pick my vehicle up that same day,and it was confirm that the hesitation that I was feeling in the vehicle was cause from the ESP control unit that was install September 21,2017 a little over 60 days prior, that I paid $1435 to replace was defective, and I was told back in September that I had 2 years warranty on that part, but yet I was told that it was replace again out of goodfaith.Iam at the point where I have lost confidence in these people, because it seems like each time my vehicle is brought in for one thing after the vehicle is picked up 30 days later something else pops up. my vehicle was running great, with no issues until my first visit, then it seems like am problem free until every 30 days.Again the nightmare continues on January 11th 2018 31 days after picking the vehicle up, I notice all these messages on my dash again, and issues that I paid for previously has occur again, so I brought the car back in on January 11,2018, when I arrive I felt like some one that has some kind of contagious disease, and a mental problem. no one wants to hear or believe my complaint, anyway I was assigned a new consultant by the name of Mike Robinson, who was very attentive, compassionate and professional to my repeatable problems, I was given a loaner again, and I was informed by Mr Robinson that he was leaving for vacation the following day, but some one will contact me with the findings, and keep me updated, from January 11 I never heard a word from anyone, no phone calls, no email no update, until 6 days later January 17, I receive a call from a gentleman by the name of Tony informing me that my car was ready for pick up, so I went in to the office on the 18 of January to pick my vehicle up only to fine out that the issues that I made the complaint about was never address and the car was only sitting there for the 6 days and was never assess, even though all the information was place in the system by Mr Robinson, I was very upset and I asked to speak to the service manager Kim, it was shocking to hear there excuses and there explanation that Mr Robinson was on vacation, and she does not know why no one did not contact me and she has no explanation why my vehicle was not attend to.She assure me that she was going to have a Technician drove my vehicle home to try and fine the problem, so I was asked to signed a authorization form, and I was told that the morning of the 19th she would call me with the findings, I have not heard a word from anyone, so on Monday January 22nd I called the office, and I spoke to a young lady by the name of Patty who inform me that Kim went on vacation, and that Mr Robinson will be back onTuesday the 23rd, so I could leave a voice mail for him.which I did, and on Tuesday January 23rd Mr Robinson did contact me with his apologies, and was amaized that no one as contacted me, and that my issues was not address.and he also had no explanation why. Then I received a call again today January24th from Mr Robinson stating that my vehicle was ready for pick up, and he was told there was no findings.But it is unexplainable,unprofessional, disrespectful and unconscionable that my vehicle was held from January 11 to the 23rd with no issue found but no one called to say there is no findings so you can pick your vehicle up 13 days with no explanation. I was referred to Mercedes Benz of Boston by a friend that is also a regular customer and he could not believe of the poor, cold unprofessional behavior that I have encountered over and over again.Herb Chambers need to be aware of the poor unprofessional service that is prestigious reputable empire is being rated at the bottom due to these unethical callous employees.All my life I have dealt with several prestigious dealers and I have never felt so belittling , disrespected, humiliated by anyone like I have encountered by these people, I may not drive a$80,000 Benz but my money has the same color has theres,Herb Chambers should be told that all is customers are not being treated in the same manner. I am a very professional person, I have not disrespect anyone even though I was treated poorly on each and everyone of my visit I have always conduct myself as a lady, except I have spent thousand over the time so if I am not pleased I am entitled to speak my mind, and the matter be address like professionals. after my vehicle is picked up this will be my last visit to Mercedes Benz of Boston, there loss. More

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as always the best My wife said it was time to trade up her 2005 SL , A call to George is all it took and an appointment was made. We walked in and before any car tal My wife said it was time to trade up her 2005 SL , A call to George is all it took and an appointment was made. We walked in and before any car talk , George asked how every thing has been over the years. He then showed us what we were looking for. Take it for a ride as long as needed. The next step was a conversation with Rob on the car. We did not only by the SL but also a long awaited E63. All this in just over 1 hour. A young man named Mike went over all the electronics in the car and set the phone and all radio stations and yes the NAV system. No stories, no hard up sell just another great expereance at the dealership. Herb has the know how and the very best in all areas of the auto industry. Thank you again. JR More

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