Michelle Barnett | Page 2

The dealership its self was okay but the Michelle the sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfort sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfortable with how you’re driving my vehicle I’m going to have you pull over so I can take over to head back to the dealership and ending the test drive”. Meanwhile I then didn’t feel comfortable fully testing the vehicle. The thing that really annoyed us during our time at the dealership was when Michelle said that she couldn’t do her part with the VW app and Electrify America, then blamed me for not being able to do her part because I simply downloaded the 2 apps. Then Michelle got annoyed because I wouldn’t help complete certain parts of the checklist until I could 1. Actually do the visual inspection of the vehicle considering there was already a damaged door handle. I was also asked after completing the checklist if I had any questions about any of the safety features or the Electrify America app. - I set up a service appointment for 1300 hours but when the sales person set u the appointment it had actually been set up for 01:00 ( 1am ). When I arrived for the appointment they were unaware of what I was there for and I advised it was about the door handle and that the replacement was coming from the showroom model, the service advisor had to talk to the sales managers. A few days later I noticed when they replaced the door handle they damaged the interior door panel. More

by zanemcdaniel Verified Customer Verified Customer

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Had a set appt with Michelle, when we got there she couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't eve couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't even have that in their system correct. Not sure why they couldn't pull that up by just my name..? More

by CONNIE.RICZU Verified Customer Verified Customer

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This was the easiest car buying experience. We searched for a vehicle and came in and easily negotiated a deal. We searched for a vehicle and came in and easily negotiated a deal. More

by RICK_MOONEYHAM Verified Customer Verified Customer

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Great Service, Michelle really took care of me and my needs. I got a great deal and now I’m in love with my car! needs. I got a great deal and now I’m in love with my car! More

by kendal_blanc Verified Customer Verified Customer

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It was my first big purchase as a young adult and I felt as if they could have cared less. The car came without a spare set of keys and without an owner’s manual, to which they did not try to offer a soluti as if they could have cared less. The car came without a spare set of keys and without an owner’s manual, to which they did not try to offer a solution to. I felt rushed and not respected as a customer. More

by KAYLAOWENS22 Verified Customer Verified Customer

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We had a great experience purchasing a new car at Lakeland Volkswagen. Everyone was terrific. Lakeland Volkswagen. Everyone was terrific. More

by PAARONIAN Verified Customer Verified Customer

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The employees are knowledgeable, helpful, friendly, professional, and accommodating. Thank you all for your assistance! professional, and accommodating. Thank you all for your assistance! More

by ksdpie Verified Customer Verified Customer

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Customer attention,prompt service, support through the process , customer experience, on time, guidance, attention to details process , customer experience, on time, guidance, attention to details More

by msevdin61 Verified Customer Verified Customer

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Already did give her an outstanding review as she was very knowledgeable and professional and kind! very knowledgeable and professional and kind! More

by donna.sica Verified Customer Verified Customer

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Ashley is The best is all I can say she is very helpful ask for her ask for her More

by biscutbutter Verified Customer Verified Customer

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