Michelle Sanchez
Michelle Sanchez at Puente Hills Ford
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Michelle Sanchez | Page 6

Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.7
70 Reviews
4.7

70 Reviews

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70 Reviews of Michelle Sanchez

June 27, 2023

Dealership Rating
Employee Rating

Service was fantastic , Shannon was super helpful and they made sure my car was up to speed with everything I needed taken care of to drive safely on the road again More

by ADRIANLARA9091
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , Emmanuel Glock, Shannon McDowell

June 16, 2023

Dealership Rating
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This dealership gives excellent customer service. The staff is very cordial and goes out of their way to give quality service with great attitudes. The service staff is very patient, helpful, knowled More

by CARMENALMOND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dave Okamoto, Ken Vasquez , Emmanuel Glock, Shannon McDowell

June 15, 2023

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Great customer service from Michelle the advisor. Communication and updates were on a timely basis. More

by MANDO5151
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Recommend Dealer
Yes

June 14, 2023

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Was satisfied with the help of Michelle took my truck in and got it taken care and was done almost end of day. More

by BABYJOEY81009
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Recommend Dealer
Yes

June 09, 2023

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The service is good and the staff is friendly and know what they are doing More

by oscarc2343
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Recommend Dealer
Yes

Other Employees Tagged: Emmanuel Glock

June 02, 2023

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Great Service at this dealership. It’s the only location I take my vehicle. Staff is always friendly and have great customer service. More

by Juan Negrete
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2023

Puente Hills Ford responded

Thank you Mr. Negrete for this awesome feedback about our team! We appreciate your business here, and we look forward to your next visit with us! If you happen to have any questions, feel free to reach out. Stephanie Hernandez - Customer Relations Manager at Puente Hills Ford shernandez@puentehillsford.com

June 01, 2023

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Professional work done on my Ford Focus. However the wait time was much longer than anticipated. Partly due to the additional service of a recall. I recommend leaving the car instead of wait More

by DERWINV
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Jun 02, 2023

Puente Hills Ford responded

Thank you for your feedback, we appreciate your honesty. Have a safe drive! -Your PHF Family!

June 01, 2023

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Helpful, kind, resolved car issue, totally satisfied customer thank you appreciate your help very much More

by SUSIE.OLEA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Jun 02, 2023

Puente Hills Ford responded

Susie thank you so much for your feedback! Our Service Department really appreciates your review! It was a pleasure servicing you, we can't wait to see you again! -Your PHF Family

May 31, 2023

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Michelle served me efficiently and I was pleased! !! I would like to come next service and request Michelle. Thx. More

by Betty
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Recommend Dealer
Yes
Jun 02, 2023

Puente Hills Ford responded

Hi Betty! I'm glad you Michelle was able to give you the customer service you deserve! Michelle would love to service you again when you come back to visit! Until then Safe Travel! -Your PHF Family

May 31, 2023

Dealership Rating
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I’ve been to other Ford dealerships and have never been as happy with my service as I am with Michelle at Puente Hills Ford. More

by MATTRENDON
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Recommend Dealer
Yes
Jun 02, 2023

Puente Hills Ford responded

Welcome to your new Ford home! We love having you here and are happy to offer you the best customer service experience! Thank you for your trust in us, we can't wait to continue providing you with excellent customer service! Safe travels! -Your PHF Family!

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