Mike Asatryan

First of all I must say my issue was resolved. But I was bounced around from sales to service to parts for several hours and then had wait an hour for the resolution. The people I dealt with were But I was bounced around from sales to service to parts for several hours and then had wait an hour for the resolution. The people I dealt with were pleasant and seemed interested in helping me, but it was very inefficient. I spend an afternoon there and it could have taken about an hour. I remember seeing 2 other customers engaged with staff during that time. One seemed to be purchasing and the other waiting in the waiting area. So it was light. The people were cool and I had a unique request. But I don’t think it made sense to bounce me back and forth at that many times for a sales manager to resolve the issue. More

by EBTG Verified Customer Verified Customer

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Very friendly and fast… enjoyed working with the dealership during my search for a new suv dealership during my search for a new suv More

by KCALLAHAN1971 Verified Customer Verified Customer

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Always a pleasure to be this dealer whether I’m buying parts for all 4 of my dodge trucks or have them in the service department parts for all 4 of my dodge trucks or have them in the service department More

by G.GURUNYAN Verified Customer Verified Customer

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Joke waste a lot of time siad was done and it was had to come back basicly 1.5 weeks to chage s fuse and the mud and drit still on from day one this van was taking off rd and threw mud the kid that broght come back basicly 1.5 weeks to chage s fuse and the mud and drit still on from day one this van was taking off rd and threw mud the kid that broght out van has photos not happy More

by mywayjamesquinn Verified Customer Verified Customer

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Excellent job, car is great, service was completed ahead of time. Thank you very much! of time. Thank you very much! More

by joshuaelkin Verified Customer Verified Customer

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Customer service was perfect. They were very responsive and attentive to my needs. My car was done in a reasonable amount of time due to the repair that needed to be done. They were very responsive and attentive to my needs. My car was done in a reasonable amount of time due to the repair that needed to be done. More

by valkars Verified Customer Verified Customer

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I've been to this dealership a few times. Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my truck. I didn't hear anything the following day, so I call the service department. I was told it would be a couple days before they could look at my truck. I said ok no problem and I would pick up my truck. The gentleman explained the process and I said ok fine, I still wanted to pick up my truck. I asked if any work had been done and I was told he couldn't tell me cause my truck wasn't in there system yet for repairs. I said, so I shouldn't be charged the $350 service fee, and that turned into a back and forth conversation. I finally asked to speak with a supervisor and the gentleman wanted to explain the process again and I said, I don't want to hear it again and wanted to speak with a supervisor. After the back and forth again, I asked for his name and he hung up the phone. I called back and ask for a service supervisor, and I never got a hold of one, so I told the service department I was coming to pick up my truck. I picked up my truck with no charge or issues. That was actually very bad customer service, and to hangup the phone because I didn't agree to hear what he had to say again, was totally out of line in my book, but if that's okay with the dealership, then it's okay with employees. Thank you for your concerns. More

by jrmdvs Verified Customer Verified Customer

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The worst experience I have had. The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When I asked for assistance with my tire that had a nail in it they said I would have to leave my car for 7 days! Unacceptable timeline for patching a tire. I suggested they remove the tire and call me once repaired. 6 days later I came back in and no one knew what I was talking about, said I wasn't in their system even though I had the paperwork in hand. They told me to return in a few days. I refused, they then said to check for my tire in the parts department. The associate there said they wouldn't have my tire there. I went back to the service department and now the advisor sitting on the 4th station is there very upset with me yelling that he can't help me and for me to leave. Again I refused. He then said well I located your tire and that I better hope someone is there to put it back on for me!!!! At this point I feel very uncomfortable and almost in shook that I am being treated this way, I will NEVER return here nor will I send any of my family or friends. More

by Luvmyangelz Verified Customer Verified Customer

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Albert and the service department went above and beyond for me. I was in Van Nuys on business and had planned to drive home to Las Vegas on a Saturday when I saw the temperature light in the car go on. Rat for me. I was in Van Nuys on business and had planned to drive home to Las Vegas on a Saturday when I saw the temperature light in the car go on. Rather than risk getting stuck. in the middle of the desert I brought the car in and they were able to diagnose the problem and fix it in that same day, so I could still get home on time. More

by davehof Verified Customer Verified Customer

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My service advisor was great. Everything was done at an exceptional level. Will be coming back Everything was done at an exceptional level. Will be coming back More

by jeffreymestrandrea Verified Customer Verified Customer

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