Mike Jones | Page 2

Amazing service. I was in a unfortunate circumstance that the associates at Riata helped me out of. I was in a unfortunate circumstance that the associates at Riata helped me out of. More

by NICHOLASECLEM Verified Customer Verified Customer

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I didn’t really deal with Henry, mostly Austin (Duke), Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issue Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issues with it making wind noise right away. I brought it in to take advantage of the 7 day exchange policy but was asked to give them an opportunity to fix it. I didn’t want to, but Jason insisted. Jason promised no less than 4 times I could swap the car out if they didn’t fix it. I get my vehicle back 4 days later and the noise issue is worse. I go back to swap out the vehicle, wait 4 hours in the lobby, to get Mike Jones telling me because it’s an EV (that doesn’t qualify for the credit, what I signed says because of the credit they don’t exchange EV) he wouldn’t take it back. I could trade it in! Take a 12k loss and have him sell me another car. Mike said “you only live once” but I don’t want to die broke due to your lying sales people. I will never do business with Riata ever again and will encourage no one else to. The shop manager has been very nice considering, but I am still waiting on parts to repair the issue. I am beyond disappointed with my experience here and this will absolutely be my last experience with a lief Johnson dealership and ford altogether. More

by JSHEPTXGAMING Verified Customer Verified Customer

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Great service. Sales manager was very informative. They worked hard to get us the car we wanted. Sales manager was very informative. They worked hard to get us the car we wanted. More

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Michael Jackson was awesome to work with. 👏 i will definitely suggest him to anyone thats in the market 👏 i will definitely suggest him to anyone thats in the market More

by BFAIR0197 Verified Customer Verified Customer

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My salesman (William Goodwin) was very knowledgeable, professional and kind. In addition, he answered question of concern that I had. professional and kind. In addition, he answered question of concern that I had. More

by SEDSHAW23 Verified Customer Verified Customer

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I wanted to take a minute to review my experience working with Riata Ford on the purchase of my 2023 F150 Lightning Lariat ER truck. I started this process with an internet inquiry, and was quickly contac with Riata Ford on the purchase of my 2023 F150 Lightning Lariat ER truck. I started this process with an internet inquiry, and was quickly contacted by Edgar Cruz who became my salesman. I explained exactly what I was looking for and he stated he had that in stock. I made an appointment a couple of days later and met with him at the dealership. After a short test drive I was sold on the truck. Edgar was great with answering my truck related questions. I was trading in two vehicles and the trade values were the make it or break it aspect of this deal for me. Enter Mr. Mike Jones the sales manager. Mike was not your “typical” showroom sales manager. He was very personable and went to work on my deal. Mike offered me exactly what I needed for my trades and although I came to the dealership with great financing in hand. He personally contacted Ford Credit by phone and was able to secure a better financing rate for me than I came in with. There did end up being a small glitch in my paperwork that was discovered a couple weeks after purchasing the deal and again Mike Jones went above and beyond my expectations in making the situation right to ensure my overall satisfaction as his customer. This overall purchase experience, time at the dealership attention to my satisfaction was the best I have ever had. From test drive to drive away was about 2.5 hours. Do yourself a favor and visit these folks at Riata Ford in Manor Texas for your next vehicle purchase and you won’t be disappointed. This dealership has perfected the car buying experience. They have a new loyal customer with me and my family. Thank you Mike, Edgar and the team at Riata Ford for a GREAT buying experience! More

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They where nice and very friendly in all aspects that help me out on getting my feet into the right a new truck! help me out on getting my feet into the right a new truck! More

by DARRELCAROTHERS Verified Customer Verified Customer

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Riata had exactly the F150 I wanted, and made the purchase process quick and easy. purchase process quick and easy. More

by lwaynemorton Verified Customer Verified Customer

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Myke jones was super helpful, he helped my husband and I get a beautiful truck. get a beautiful truck. More

by CRISTALBENAVIDES57 Verified Customer Verified Customer

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Will definitely go back next time I need a car very professional place and everyone was so nice. professional place and everyone was so nice. More

by KARL.WATSON2863 Verified Customer Verified Customer

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