Mitch Bass | Page 4

Awesome Dealership and sales associates All I can say is if you are in the market for a vehicle the folks at Lester Glenn Ford will make your purchase experience top shelf and pleasurable. I All I can say is if you are in the market for a vehicle the folks at Lester Glenn Ford will make your purchase experience top shelf and pleasurable. I especially would like to thank Mitch and Ashur on helping me with the purchase of my new Ford Fusion as easy and effortless as possible on my behalf. I have bought many vehicles in the past from dealerships and can honestly say these folks are hands down the best ! More

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New Car Buying Experience As soon as I walked in I was greeted by Brian Taylor. He listened to what my needs were and found me two cars to test drive. He was patient and knowle As soon as I walked in I was greeted by Brian Taylor. He listened to what my needs were and found me two cars to test drive. He was patient and knowledgeable. A great experience! GM Mitch Bass was also a pleasure to deal with! Highly recommend this dealership! More

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A complete nightmare and huge disappointment I have never had such a negative experience while dealing with a company. I leased my first car with Lester Glenn Ford, which I intended to buy beca I have never had such a negative experience while dealing with a company. I leased my first car with Lester Glenn Ford, which I intended to buy because I had plans to move back out west, where I lived prior. My car has been nothing but absolute trouble, and the customer care is even more horrendous. To this point, my car has been in the service department collectively over 45 days. Not only does the Bluetooth system inside of the car fail about every other month, but also my transmission has had to be rebuilt TWICE. I knew something was wrong in the beginning, when the odometer read 263.2 miles when I first stepped foot in the car, and my paperwork said 13 miles. I asked for a certified letter stating that the dealership acknowledged this, and am still yet to receive that letter nearly two years later. I voiced concern about my car feeling like it was jerking when accelerating and I was told it was not the transmission, but the gas that I put in the car. No matter how much I argued that this could not be-because I got a 2015 car, supposedly new, in the year 2015, they would not look further. Turns out, right when the warranty ended and it was no longer under lemon law, they decided it actually was the transmission and they had to completely rebuild it. I have also been told that there is actually no known solution when it comes to fixing the system inside of the car… but what I can do is simply disconnect and reconnect the battery in my car. So simple. That is what I pay for-to do it myself. Every time the car is reset at the dealership, they leave the center console in the year 2000- great customer service. Not only that, just in the past week alone I have called 3 times, and no one returned my call. Prior to that, the general manager has been told to call me on exactly 4 different occasions and never does. The higher up customer care department also called me once and then did not follow up. Now-this car is a piece of garbage, the dealership treats me like xxxx, and also makes it very apparent that my business does not matter. My former employer went in to purchase a new truck at this dealership, and when he brought up my name, the employees in the showroom started to mock me. I am 24, this is my first car, and this is the experience I have had. It was great to hear how nice everyone was to him, being that he is not someone they would not assume is young and stupid. The only time Mitch- the general manager, decided to have me come in to discuss options to compensate for the amount of time and money I have lost because of not having my own or a loaner vehicle, the guy sat behind his desk and was making a salesperson run back and forth to relay messages from him. Not once did he come out, get up out of his chair, or even shake my hand or seem remotely apologetic. Instead, I had to go walk into his office, where he sat in his chair like an arrogant xxxxxxx, and told me that I can pay 400 dollars a month for another Ford. The dealership initially knew that I was going to buy out the vehicle I leased because this was going to build car credit. Now, they act like no one ever knew that. A really nice touch from the dealership is when I am told I have to bring the loaner vehicle back in the middle of a work day. So, after working a 12 hour day as a nanny, I go to the dealership to pick up my car and drop off the loaner. Three times this has happened, and each time it’s either all the way in the lot in the back or somewhere on the side where there are no lights. No employee offers to pull the car up, nor do they have it ready despite knowing that I am coming. It is not right, nor is it safe, that any customer has to walk through an unlit parking lot when it is dark to find their vehicle, especially in the area where the dealership is located. Do not ever get a vehicle from this dealership. The service is absolutely horrible. Parents-if your child is looking for their first car-please advise against this. The staff is absolutely unprofessional and arrogant. More

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Brian Taylor was amazing!!! What a wonderful experience. Brian was an absolute gentleman and to top it off he really know his stuff. I had such a positive experance I told my par What a wonderful experience. Brian was an absolute gentleman and to top it off he really know his stuff. I had such a positive experance I told my parents and my dad bought a car from him two days later. More

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feeling great driving my new ford escape! i leased a beautiful ford escape with a sport package. it has cd player, heated seats, auto windows, keyless entry. its has tricked out rims and i o i leased a beautiful ford escape with a sport package. it has cd player, heated seats, auto windows, keyless entry. its has tricked out rims and i opted for the tire and rim package. the dealer provides free oil changes and carwashes too! i couldnt be happier driving this car. the dealership has access to a large inventory with vast options and packages. my car was clean and ready to go after we finished the paperwork. i got such a great deal on my lease, i felt like i practically stole the car! i never left a dealership happy with a deal and feeling like i didnt have to sacrifice an option or pay more than i wanted. but i left lester glenn feeling like i got more than i paid for! thank you eric and mitch for helping me drive away with a sporty and safe care for me and my family! i will definately recommend you to my friends and family. More

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Poor Customer Service I am incredibly unsatisfied with the level of customer service I am receiving from this dealer. My family has leased and purchased several vehicles fr I am incredibly unsatisfied with the level of customer service I am receiving from this dealer. My family has leased and purchased several vehicles from Lester Glenn and this will certainly be our last. More

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Very accommodating to my needs and efficient Purchasing a Ford Fusion was not my initial choice. However, Brian Taylor, who was pleasant, professional and not at all pushy, but rather accommodati Purchasing a Ford Fusion was not my initial choice. However, Brian Taylor, who was pleasant, professional and not at all pushy, but rather accommodating. He filled me in on the car, allowed me to test drive it and even at that point I wasn't quite ready to purchase a new vehicle. He gave me breathing room and pretty much assured me that Lester Glenn had the best deal going, without being over zealous. Mitch Bass took my financial information and was able to work out an affordable payment. I went home and slept on it and came back the next day with my mind made up to lease the car. More

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Excellent Service I've been shopping for cars for 35 years, in and out of all different dealerships, I honestly have to say this has been one of the best experiences wi I've been shopping for cars for 35 years, in and out of all different dealerships, I honestly have to say this has been one of the best experiences with a dealership and I thank Lester Glenn Ford for the excellent service. Wonderful employees and a 5 Star Service Department. More

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Awesome No hassleing , great price , took my trade in and no problem, special thanks to Brian and Mitch, very professional guys. Definitely recommend this de No hassleing , great price , took my trade in and no problem, special thanks to Brian and Mitch, very professional guys. Definitely recommend this dealer . Top notch dealership. More

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I love my ride! I was already on my third car from Ford and I was at the end of my lease. My salesman Eric had me set up with a brand new fusion, fully loaded, heate I was already on my third car from Ford and I was at the end of my lease. My salesman Eric had me set up with a brand new fusion, fully loaded, heated steering, park assist and any other feature you can imagine. The car was really great however, that mustang on the showroom floor kept getting my attention. I did have a budget and I knew I couldn't go from a fusion to a mustang, but I had to sit in the car. The manager Mitch jokingly said, don't sit in the car, as he held open the door. I asked if I could take the mustang for a spin. Once around the lot I knew I couldn't leave without the mustang. I sat down with the finance department and told the amount I could afford and not a dollar more. Then they spoke with the manager Mitch, who helped me work out a budget not only under the amount I could afford but also including the tire and rim replacement package. I called my insurance company for a quote, removing 24 hour roadside because Ford offers 24 hour roadside at no additional cost. I couldn't believe it, in the end I was only spending a few dollars more a week than my previously leased fusion. I was elated! The team at Lester Glenn once again made me very happy. I call in at least once a month to tell Mitch I love my car! I've already sent two friends who leased with this dealership and I have another on the way for Eric. Another great perk that Lester Glenn offers is a free oil change and car wash. I LOVE these guys! Mustang Chrissy :-) More

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