Natalia Lafollette

The salesman set ins Sid while my wife with my ESA dog sat out all day. As the salesman played poker. Steve the name of the salesman did run my wife's name the contract so she isn't listed on title or r sat out all day. As the salesman played poker. Steve the name of the salesman did run my wife's name the contract so she isn't listed on title or registration. They had 4 different times we wanted an extended warranty. The sa0od ok the had 3 cars we could choose from.yet was the only car they showed us as the other 2 were actually just showed the 2019 Jeep grand cherokee. We'll in 2 and months of having the vehicle. The transfer case was shot. Got it to Ken Garff and at point the informed me we didn't have th extended.warranty.stating they couldn't it financed. But they didn't in form me back when we purchase or I would have said no..they then told .I would have to pay 3800 dollars to fix it I finally go a hold Sales Managers Des and Shari the did everything could but could get it down to 1000. But we cant afford that so all this could have been avoided if the salesman would have done his job and been honest and the car checked.Weve purchased 4 cars from them and this is how they treat us More

by ripped off Verified Customer Verified Customer

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There was nothing done for my vehicle. I got a car that was freshly on the lot, tons of issues. This last time, I got the run around..had to go to another dealership where I was told to w I got a car that was freshly on the lot, tons of issues. This last time, I got the run around..had to go to another dealership where I was told to wait for a part thats on warranty and back ordered. My car is not driveable, no support and mind you, every payment on time, every service on schedule. Pointless to not look over a vehicle thoroughly before selling it. Both my vehicles are in and out sales. Worst decision of my life More

by paulinab0 Verified Customer Verified Customer

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Deal went as smoothly as the last vehicle I purchased there about 10 years ago. there about 10 years ago. More

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They are very considerate of safety and their work. Very nice people to interact with. Very nice people to interact with. More

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Friendly sales environment and never felt a bit pressured by our sales person while looking at vehicles. by our sales person while looking at vehicles. More

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This will be a mixed review. I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat sin I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat since I work for my money. I like my Jeep so much we ordered one for my husband. Here is where things get dicey. Ken Garff West Valley you went from a firm 5 to a dismal -20. We cannot get this Jeep finished and delivered. Your empty promises get worse by the minute. No callbacks, no color choices, too many oops. You have hung up on me 3 times today. If you can't get the parts, just tell me you can't get the parts. If someone was handing me ANOTHER 80K I would drink some dark green tin and fabricate those miserable rims. I wish so badly that I would not have done business with you. I think this is the most miserable, short sited experience I have had in a long long time. I am so disgusted with you and your shoddy customer service of which there is none, I wouldn't be surprised if we aborted this decision and you can mess with some other poor stupid fool, who would then be subjected to your special form of pain. But as far as we are concerned you are finished, dragging your feet, hanging up on us, can't, won't, don't think so, and totally and unequivocally finished with you. If we ever get this second Jeep I hope the tail lights work, because it is the last you will see of us. You might not need us but then again you might. More

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Very courteou and profesional staff! They explained everything thoroughly and were very competent at there job. Moved along quickly also They explained everything thoroughly and were very competent at there job. Moved along quickly also More

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They truly listened to what I had to say. They offered me different options that I would not have considered and there was no pressure. Great experience different options that I would not have considered and there was no pressure. Great experience More

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I’m so glad you asked me for a review because first of all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In o all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In other words you suck🤮 More

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I got everything taken care of with no issues no Lollygagging or messing around fast efficient professional and clean environment .Thanks again Little Dave. Jeff D!! Lollygagging or messing around fast efficient professional and clean environment .Thanks again Little Dave. Jeff D!! More

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