Nathaniel Ortiz

Ted was respectful and patient. However, we did experience an issue related to the paint not done on the scratches as per the written agreement with the dealership. We had an agreem However, we did experience an issue related to the paint not done on the scratches as per the written agreement with the dealership. We had an agreement in writing to paint on the scratches but this agreement was not honored. We texted Ted no less than 4 times regarding this issue. Finally, we were told that the manager Nate will personally handle this issue as Ted is unable to have them do it for us. We specifically requested a call back from Nate. We did not receive any calls back. We did bring this issue to the attention of another manager Luis, who said that we will be contacted by the service department or by Nate to do the paint. We were not contacted by Nate or the service department regarding the paint. A second issue that we faced was brakes making noise a few days after purchase. We were told by Tom Sharpe (in service) that the brake rotors were changed from the original Honda OEM rotors to aftermarket rotors right before the purchase (not by Honda according to Tom) and that these replacement rotors are slotted rotors of a lower quality that are known to create noise and that they are more likely to cause issues with brake pads wearing quickly. We were never told about this issue AT ALL when purchasing the car. Instead, we were told that the car was inspected and that there was nothing mechanically wrong with the car. A third issue was related to a missing key. Ted handled this generally well but only after we asked for a replacement key. Before that, we were told to stay on hold as the keys may pop up at any time. Other than the issues above, everybody we met with was generally nice and respectful. Eyad Ramadan helped us with unnecessary delays that we faced on multiple occasions. Luis helped us when the replacement key turned out not to be the right key for our car. Tom Sharpe helped us avoid unneeded delays in picking the car and explained to us that the rotors are after-market rotors that are not original. However, he also revealed to us that sales rejected to fix that issue for us because the car has been sold "as is" and because they did not consider it a safety issue. When asked about a contact person in sales who made such a determination not to fix the rotors for us, we were not given names. More

by HOSSAMKING Verified Customer Verified Customer

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The best part about this dealership is definitely our salesman Nate Ortiz. He helped me find what I wanted. Had it ready for me and gassed up for the test drive. The only part is the part of every car pu salesman Nate Ortiz. He helped me find what I wanted. Had it ready for me and gassed up for the test drive. The only part is the part of every car purchase the long wait for finance despite cash payment overall 10 out of 10. More

by D_N_PERRY Verified Customer Verified Customer

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Everything was well organized and efficient. The sales rep was knowledgeable, helpful, and very friendly. The sales rep was knowledgeable, helpful, and very friendly. More

by gearheadguerrero Verified Customer Verified Customer

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This was my first experience with Brandon Honda and it turned out great! Nathaniel Ortiz aka Nate is who I worked with and he was amazing. He made a list of what my priorities were and catered that to my turned out great! Nathaniel Ortiz aka Nate is who I worked with and he was amazing. He made a list of what my priorities were and catered that to my personal situation. Between him and his manager Sam, they worked with me to make a long time dream come true. I walkout out with my Honda Accord! They were professional, friendly, understanding, and relatable. The financial gentlemen I worked with was also down to earth, relatable, funny, and got to the point! Which I love! The whole team made this possible and I will never forget get my experience. I was able to get the best deal ever which helped with my negative equity and now I am right-side up! Thank you all so much for making this possible. More

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23K in texts. $36K in contract. Must be some new math. I chose Brandon Honda because they had the exact car I was looking for on their lot. I was quoted $23,25 $36K in contract. Must be some new math. I chose Brandon Honda because they had the exact car I was looking for on their lot. I was quoted $23,250 before taxes and fees in writing for a vehicle that was also advertised at $24,403. However, the contract I signed reflects a pre-tax price of over $36,000 — a difference of more than $12,000. There is no reasonable explanation for this gap. It is not believable that a buyer would knowingly agree to pay over $12,000 more than both a written quote and the advertised price without clear disclosure. When I questioned this, I was routed to finance instead of a manager, i then went in myslef and was told in person that the starting price was around $27,000 (which does not match the original quote) There were also multiple inconsistencies with add-ons: $1,700 window tint which was never mentioned during signing (i have since specifically asked to have removed) A warranty described as “lifetime powertrain,” turned to “8 years/120,000 miles,” but the final documentation email now shows 5 years/100,000 miles During the signing process, my attention was repeatedly diverted with unrelated conversation, and I was not provided a clear, itemized breakdown explaining how the price increased. I was also not given a copy of my contract or paperwork at the time of purchase, which prevented me from reviewing the final terms immediately. I will be filing complaints with the Better Business Bureau, the Florida Attorney General, and the Florida Department of Highway Safety and Motor Vehicles. Dealerships should honor their written quotes and advertised pricing, not present one number upfront and finalize another. A $12K difference isn’t a misunderstanding , it’s a problem. More

by jmelendez813 Verified Customer Verified Customer

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We were lied to about car being smoked in. That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel became noticeable after 2 days owning it. It took me requesting 3 times (over the course of 2 weeks) to finally receive the registration sticker from the dealership that we didn’t receive at the time of purchase. I called twice and emailed the GM. The GM emailed me back only to state he was sorry for the inconvenience, which is a bit disappointing as well. Then got me in touch with someone in finance to solve the registration situation and to get copies of our paperwork that we didn’t receive at time of purchase. I will not be recommending this dealership due to deceptive practices, which includes lying to us saying there was no evidence of the car being smoked in. Since having the car we have had to have it majorly detailed to try and rid the car of the smell. We will more than likely have to have it done again. This car is for our 16 year old daughter. Super disappointing. More

by Kayle Verified Customer Verified Customer

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Great environment sales representative helps with all my needs and successfully help me with all my concerns needs and successfully help me with all my concerns More

by jesusnunez1204 Verified Customer Verified Customer

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Always very courteous and helpful when it comes to the stressful experience of buying a car stressful experience of buying a car More

by Amador Verified Customer Verified Customer

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The salesman Nate was fantastic. He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all. He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all. More

by FLANGEL660 Verified Customer Verified Customer

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It was an easy process just wish the car would’ve been detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish we could transfer that maintenance to a dealer in Orlando. More

by Julianjprime Verified Customer Verified Customer

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