Thomas Sharpe

Ted was respectful and patient. However, we did experience an issue related to the paint not done on the scratches as per the written agreement with the dealership. We had an agreem However, we did experience an issue related to the paint not done on the scratches as per the written agreement with the dealership. We had an agreement in writing to paint on the scratches but this agreement was not honored. We texted Ted no less than 4 times regarding this issue. Finally, we were told that the manager Nate will personally handle this issue as Ted is unable to have them do it for us. We specifically requested a call back from Nate. We did not receive any calls back. We did bring this issue to the attention of another manager Luis, who said that we will be contacted by the service department or by Nate to do the paint. We were not contacted by Nate or the service department regarding the paint. A second issue that we faced was brakes making noise a few days after purchase. We were told by Tom Sharpe (in service) that the brake rotors were changed from the original Honda OEM rotors to aftermarket rotors right before the purchase (not by Honda according to Tom) and that these replacement rotors are slotted rotors of a lower quality that are known to create noise and that they are more likely to cause issues with brake pads wearing quickly. We were never told about this issue AT ALL when purchasing the car. Instead, we were told that the car was inspected and that there was nothing mechanically wrong with the car. A third issue was related to a missing key. Ted handled this generally well but only after we asked for a replacement key. Before that, we were told to stay on hold as the keys may pop up at any time. Other than the issues above, everybody we met with was generally nice and respectful. Eyad Ramadan helped us with unnecessary delays that we faced on multiple occasions. Luis helped us when the replacement key turned out not to be the right key for our car. Tom Sharpe helped us avoid unneeded delays in picking the car and explained to us that the rotors are after-market rotors that are not original. However, he also revealed to us that sales rejected to fix that issue for us because the car has been sold "as is" and because they did not consider it a safety issue. When asked about a contact person in sales who made such a determination not to fix the rotors for us, we were not given names. More

by HOSSAMKING Verified Customer Verified Customer

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I had a great car purchasing experience. Fernando greeted me while I was looking at cars in the lot. He was on his way to punch in and recognized I needed help. Fernando greeted me while I was looking at cars in the lot. He was on his way to punch in and recognized I needed help. More

by Jennifer Weisgal Verified Customer Verified Customer

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I had the worst experience at Brandon Honda. I went to get a car in November 2025 and got a car I wanted. A week later my car was shaking on my way home. The car that had been “checked”. I gave I went to get a car in November 2025 and got a car I wanted. A week later my car was shaking on my way home. The car that had been “checked”. I gave them the car back and the service department worker, Thomas Sharoe, handled this horribly. If I didn’t contact him it would be weeks before I knew what was going on. A whole month passed by and we had gotten to the end of December. After getting about 3 bad reports from the car I decided to get another one. I ended up getting a new one and having to pay more because I had no other option but to get a car from there. The only ones who worked hard in the experience were Z Houichi and Dereck Quiñones in finance. They had so much patience with me in this horrible process and worked hard to fix the issue. More

by GMCM2000 Verified Customer Verified Customer

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Brandon Honda is fully staffed with highly competent and courteous personnel. I take all significant service issues to them despite the inconvenient distance I'm required to travel to get to them. courteous personnel. I take all significant service issues to them despite the inconvenient distance I'm required to travel to get to them. More

by RIWAAK Verified Customer Verified Customer

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Kept me at the dealership for almost 5 hours. Shook hands on a 140 dollar payment with the sales manager. Finance manager tried to upsale me on a service plan- I said no, he asked if I would go w Shook hands on a 140 dollar payment with the sales manager. Finance manager tried to upsale me on a service plan- I said no, he asked if I would go with it if he could get it down to 140 and I agreed. Being so exhausted I didn't notice that now the payment was 240, not 140. I understand that I signed this, but when I came back to talk about it, because I'm not going to be able to comfortably afford that payment with my other bills, was "Do you have any paperwork that shows that 140?" (Well of course not, that was all working papers and they were shredded) "You can't go back on the service plan because the credit union has already funded it" and when I told him I would have to return the car he told me that the credit union owned the car now and took a very "Not my problem" attitude. More

by JE Verified Customer Verified Customer

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Can be more customer friendly and not create things to run up the bill repairs are really expensive.. run up the bill repairs are really expensive.. More

by JCecilhumphries Verified Customer Verified Customer

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Outstanding truly professional team members who aim high to satisfy your automotive needs. They will bend over backwards to make sure you are satisfied with your New Brandon Honda. Excellent Job! This is to satisfy your automotive needs. They will bend over backwards to make sure you are satisfied with your New Brandon Honda. Excellent Job! This is an outstanding FIVE STAR TEAM! More

by cgreer58 Verified Customer Verified Customer

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Brandon Honda provides Fast service and excellent customer service. Very detailed and I like I can visually see when working on my car service and keep me posted throughout the process customer service. Very detailed and I like I can visually see when working on my car service and keep me posted throughout the process More

by angelinafantauzzi Verified Customer Verified Customer

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The person who helped me and my wife was very helpful and gave us some extra information. Also the extra smile makes him a customer friendly person. gave us some extra information. Also the extra smile makes him a customer friendly person. More

by SA_JARAMILLO Verified Customer Verified Customer

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It was really quick response and great experiency. The service manager really responded well and took care of everything The service manager really responded well and took care of everything More

by RAJANIKREDDYK Verified Customer Verified Customer

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