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Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
32 Reviews
4.8

32 Reviews

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32 Reviews of Nicole Nelson

October 22, 2025

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Employee Rating

Service Department needs to contact/update customers on their car status. I felt like I was getting the run around! Calling Wait time and dropped calls was terrible! Asked twice for replaced parts but d More

by ZEBRASKY
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Recommend Dealer
No
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October 17, 2025

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Nicole was great and so were all the staff. Professional and kind! They answered all questions! More

by chaoteach
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Willian Morales

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Oct 17, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Nicole and the rest of our team provided professional, friendly service and answered all your questions. We’ll be sure to share your praise with them - it means a lot to know our efforts are appreciated!

September 22, 2025

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I really appreciate Nicole, she is amazing Very friendly and helpful Ready to answer any question Big thank you More

by love65_201story
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Recommend Dealer
Yes

Other Employees Tagged: Nicole

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Sep 22, 2025

South Bay Hyundai responded

Thank you for sharing your kind words! We’re thrilled to hear that Nicole provided friendly and helpful service. We’ll be sure to pass along your thanks—she’ll be delighted to hear it!

September 03, 2025

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Nicole has been very helpful, and she answered all of questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. More

by SoonerShankle
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Recommend Dealer
Yes
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Sep 03, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear that Nicole was so helpful and knowledgeable in assisting you with your Santa Fe’s services. We truly appreciate your feedback and look forward to serving you again.

August 27, 2025

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Quick and simple process with a helpful service representative. Knowledgeable and responsive with my questions. More

by joshyang1221
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Workmanship
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Recommend Dealer
Yes
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Aug 27, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re glad our team could make the process smooth and provide the help you needed. We appreciate your feedback!

August 24, 2025

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Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Kei Yukimura, Willian Morales, Leslie Pacas

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Aug 25, 2025

South Bay Hyundai responded

We’re thrilled to hear such wonderful feedback about Jack and our entire service team! From Calvin to Keito, we’re proud to have a staff that treats every guest with kindness and professionalism. Thank you for your kind words! We look forward to welcoming you back again!

August 22, 2025

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Nicole must be one of the hardest working members of your staff! She was that perfect balance of friendly and professional, and made me feel like I was her #1 customer (though I know she was handling many c More

by rdpoor
Recommend Dealer
Yes
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Aug 25, 2025

South Bay Hyundai responded

We’re so glad to hear Nicole made your experience such a great one! She truly embodies that balance of professionalism and friendliness, and it’s wonderful to know she made you feel like a top priority. We’ll be sure to share your kind words with her. Thank you for taking the time to share your feedback!

August 17, 2025

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Very satisfied with their professionalism and knowledge, curtesy and promptness. Thank you so very much More

by sanjacintomr1518
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Recommend Dealer
Yes
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Aug 18, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear that our team’s professionalism, knowledge, and courtesy made your experience a positive one. Your satisfaction means so much to us, and we truly appreciate you choosing us. We look forward to serving you again!

August 08, 2025

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Nicole was very helpful in coordinating the diagnosis and repair of our Kona electric for a driver assistance failure. More

by imadunn
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Workmanship
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Recommend Dealer
Yes
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Aug 08, 2025

South Bay Hyundai responded

Thank you for taking the time to share your experience! We’re so glad to hear that Nicole was able to assist you efficiently with your Kona Electric’s repair. Driver assistance issues can be frustrating, and we’re happy we could help get everything resolved smoothly. If you ever need anything else, please don’t hesitate to reach out, we’re always here to help!

July 25, 2025

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Employee Rating

This dealership is run quite smoothly. The waiting area is comfortable and clean. It is conveniently located and appointments are available without a long wait. More

by trishf1102
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2025

South Bay Hyundai responded

Thank you for the kind words! We're glad to hear you found our dealership well-run, the waiting area comfortable, and the appointment process convenient. We appreciate you taking the time to share your experience and look forward to welcoming you back again!

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