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Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.9
27 Reviews
4.9

27 Reviews

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27 Reviews of Nicole Nelson

August 24, 2025

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Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
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Recommend Dealer
Yes

Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Kei Yukimura, Willian Morales, Leslie Pacas

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August 22, 2025

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Nicole must be one of the hardest working members of your staff! She was that perfect balance of friendly and professional, and made me feel like I was her #1 customer (though I know she was handling many c More

by rdpoor
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Yes
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August 17, 2025

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Very satisfied with their professionalism and knowledge, curtesy and promptness. Thank you so very much More

by sanjacintomr1518
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Yes
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Aug 18, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear that our team’s professionalism, knowledge, and courtesy made your experience a positive one. Your satisfaction means so much to us, and we truly appreciate you choosing us. We look forward to serving you again!

August 08, 2025

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Nicole was very helpful in coordinating the diagnosis and repair of our Kona electric for a driver assistance failure. More

by imadunn
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Yes
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Aug 08, 2025

South Bay Hyundai responded

Thank you for taking the time to share your experience! We’re so glad to hear that Nicole was able to assist you efficiently with your Kona Electric’s repair. Driver assistance issues can be frustrating, and we’re happy we could help get everything resolved smoothly. If you ever need anything else, please don’t hesitate to reach out, we’re always here to help!

July 25, 2025

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Very pleased with the service……. no hassle and I’m impressed with Hyundai cars Especially the hybrids More

by JAWZZZZ
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Recommend Dealer
Yes

Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Kei Yukimura, Willian Morales, Leslie Pacas

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Jul 28, 2025

South Bay Hyundai responded

Thank you for the great review! We're glad to hear your experience was smooth and hassle-free. It's always exciting to see customers impressed with Hyundai, especially the hybrids! We appreciate your support and look forward to seeing you again.

July 25, 2025

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This dealership is run quite smoothly. The waiting area is comfortable and clean. It is conveniently located and appointments are available without a long wait. More

by trishf1102
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Yes
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Jul 25, 2025

South Bay Hyundai responded

Thank you for the kind words! We're glad to hear you found our dealership well-run, the waiting area comfortable, and the appointment process convenient. We appreciate you taking the time to share your experience and look forward to welcoming you back again!

July 25, 2025

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Nicole was the best car advisor I have ever come across. She was very detailed and reachable and took care of the issue. My car was facing. Can’t say enough good things about how she treated the situation. More

by bflohr1
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Yes
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Jul 28, 2025

South Bay Hyundai responded

Thank you for the amazing feedback! We're so glad Nicole made such a strong impression with her care and attention to detail. It’s great to hear she was able to resolve the issue and keep you well-informed throughout the process. We’ll be sure to recognize her for going above and beyond!

July 10, 2025

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Everything was great until checkout. There was no cashier present. I stood there for 5 minutes and finally asked one of the service technicians why no cashier. I then got help. More

by dsr58
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Yes
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Jul 10, 2025

South Bay Hyundai responded

Thank you for your feedback. We're glad to hear that most of your experience was great, but we sincerely apologize for the inconvenience you experienced at checkout. That’s not the level of service we strive to provide, and we appreciate you bringing it to our attention. We’ll be sure to address this with our team to ensure a smoother, more consistent experience going forward. We hope to welcome you back and provide a seamless visit next time.

July 02, 2025

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I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai More

by S_leigh
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Recommend Dealer
Yes
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Jul 02, 2025

South Bay Hyundai responded

Thank you for choosing South Bay Hyundai for your first maintenance visit! We're happy to hear everything went smoothly and that our team made you feel welcome. We truly appreciate your kind words and look forward to seeing you again for your next scheduled service. Thanks again!

June 24, 2025

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Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work. More

by rolandgarza70
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Gomez, Jim Hindi

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Jun 24, 2025

South Bay Hyundai responded

Thank you for the kind words! We're so glad to hear you had a great experience and that Eddie made such a positive impression. We'll be sure to pass along your appreciation to him and the rest of the team. Enjoy your new vehicle, and thank you for choosing SB Hyundai!

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