Noel Bernard

Good customer service. I felt taken cared and appreciated. I recommended them before and will not hesitate to recommend them again ! I felt taken cared and appreciated. I recommended them before and will not hesitate to recommend them again ! More

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Staff was kind helpful and not pushy when it came to picking the car I wanted and were also willing to negotiate prices. picking the car I wanted and were also willing to negotiate prices. More

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Our car buying journey began in October 2023, when we started test driving different models, including the CX90 PHEV at Jim Ellis. Noel took us on a test drive and respected our time by not forcing a num started test driving different models, including the CX90 PHEV at Jim Ellis. Noel took us on a test drive and respected our time by not forcing a numbers conversation at his desk after the test drive, since we were still in the shopping phase. Over the next couple of months as we continued comparison shopping, Noel would check in to see if we were still in the market, without being overbearing. December arrived, and we were finally set on leasing the CX90 PHEV, so we requested quotes from different Mazda dealerships over email/text Noel and his manager, Conley, provided detailed quotes with all fees listed, as we requested. I appreciated their willingness to answer all my questions over email/text, such as pricing for gap insurance and whether their F&I department accepted MSDs. Ultimately, Noel and Conley recognized they were dealing with educated buyers, so they presented a competitive offer for us to move forward. Heads up: the dealership won't take deposits to reserve a vehicle already on the lot. To his credit, Noel was upfront about this when we asked during the online negotiations and mentioned there were options to sign electronically, but we preferred to close the deal at the dealership once we were back in town at the end of the month. The car we had originally negotiated on ended up selling before we made it back to the dealership, but after a little back and forth, Noel and Conley were able to honor the same pricing on an alternative option I appreciated Daryl, the GM, coming by to thank me for my business as I was waiting to wrap up the deal. Shout-out to Mia for a quick onboarding process and Rhyan in F&I for running the numbers on a complicated deal! Thanks to the whole Jim Ellis staff (especially Noel and Conley) for their efforts to earn our business! More

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Jim Ellis Mazda of Marietta gave me beyond excellent service. I would recommend anyone who is looking for a new vehicle and great customer service. I love my 2024 CX-30. service. I would recommend anyone who is looking for a new vehicle and great customer service. I love my 2024 CX-30. More

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I honestly dread car shopping because of my experiences in the past. It seems inevitable that there will be excessive wait times, evasive answers, frustrating back and forth over the price, double sales ta in the past. It seems inevitable that there will be excessive wait times, evasive answers, frustrating back and forth over the price, double sales talk, unwanted dealer add-ons and confusing paperwork. This was not my experience with Sales Consultant Noel Bernard. He made eye contact, listened to me, understood my needs and worked to get me the best price for my trade in and the car I was purchasing. He was respectful and truly seemed to care about my needs. Noel, and other Jim Ellis staff including Ryan Johnson, the Finance Manager, and Bruno Nakamura, the Sales Manager, were straight forward and transparent with pricing, and NO dealer add-ons. I could understand every fee, and all were appropriate. They even provided me a car on the lot that had more options for the same price as one I wanted with minimal options but was in transit. They were generous which is a word I have never used with a car dealership. The only area that can improve is the overall time it took for the paperwork to be completed but this could have been delayed because they were short staffed. Noel, Ryan, Bruno, and Jim Ellis are recreating the experience all want in a car dealership, one of trust, respect, and care. Thank you! More

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Smooth process. Transparent and great customer service. We felt absolutely taken care of by Noel. Transparent and great customer service. We felt absolutely taken care of by Noel. More

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Noel is very professional, friendly and knowledgeable. He took his time and answered all our questions. Would definitely recommend him. He took his time and answered all our questions. Would definitely recommend him. More

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This was my first experience with Mazda. Noel truly is an easy-going salesman. He listened and didn’t pressure me. Noel was responsive and available as needed. I appreciated his knowledge an Noel truly is an easy-going salesman. He listened and didn’t pressure me. Noel was responsive and available as needed. I appreciated his knowledge and he took his time working with me throughout the process. This is the first time I felt like I could be loyal to a car brand and would recommend Noel to friends and family. I am excited to be a member of the Mazda family. I will for sure work with Noel Bernard again. It was a pleasant experience thanks to him. More

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Noel was very professional and knowledgeable on my purchase. The entire team from sales to finance made the experience enjoyable and hassle-free. Thank you! purchase. The entire team from sales to finance made the experience enjoyable and hassle-free. Thank you! More

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We just purchased our third Mazda with Jim Ellis, and each time the experience has been excellent. Noel Bernard took exceptional care of us. He worked around our demanding schedules and was communicative each time the experience has been excellent. Noel Bernard took exceptional care of us. He worked around our demanding schedules and was communicative throughout. He listened to our needs and quickly got answers to our questions. Rhyan in finance was kind, knowledgeable and helped us identify to best route for us in terms of warranty. He explained the paperwork and his good humor even made that painless. We plan on recommending the professionals at Jim Ellis to anyone we know in the market for a vehicle. Plus the showroom is bright and sunny with comfortable couches and waiting areas and a plethora of snacks and drinks available to customers. More

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