Oren Cohen

⭐☆☆☆☆ This was, by far, the worst dealership experience I have ever had. I purchased a 2022 Mercedes-Benz AMG SL55 from Aventura Chrysler Dodge Jeep Ram expecting honesty, professionalism, an experience I have ever had. I purchased a 2022 Mercedes-Benz AMG SL55 from Aventura Chrysler Dodge Jeep Ram expecting honesty, professionalism, and quality customer service. Unfortunately, my experience was the exact opposite. Before I took delivery of the vehicle, the dealership replaced the original Mercedes-Benz battery with a non-OEM battery, despite the fact that this vehicle requires a genuine OEM battery to function properly. From the moment I drove the car off the lot, a battery warning appeared on the dashboard. I immediately took the vehicle to an authorized Mercedes-Benz dealership in Pembroke Pines, where their technicians confirmed that the battery installed by Aventura Chrysler Dodge Jeep Ram was incorrect, that one of the battery terminals had been damaged due to improper installation, and that the battery had to be replaced with a genuine Mercedes-Benz OEM battery in accordance with the manufacturer’s specifications. Despite selling me the vehicle in this condition, Aventura Chrysler Dodge Jeep Ram refused to take any responsibility or provide any meaningful assistance. The most disappointing part of this experience was the complete lack of customer care from the General Manager, Oren Cohen. He never spoke with me directly or attempted to resolve the issue. Instead, he repeatedly used the salesperson as an intermediary rather than addressing the problem himself. Rather than standing behind a vehicle his dealership had sold, he showed no interest in making things right or supporting a customer after the sale. My salesperson, Guillermo Martinez, was attentive and responsive while I was purchasing the vehicle. However, once the sale was completed, the communication and customer service completely disappeared. It became obvious that the relationship ended the moment the paperwork was signed. When you purchase a high-end luxury vehicle, you expect integrity, accountability, and professional after-sales support. Instead, I was left to resolve a serious issue that should never have existed on a vehicle sold by this dealership. I cannot recommend Aventura Chrysler Dodge Jeep Ram to anyone. If you value honesty, customer service, and a dealership that stands behind the vehicles it sells, I strongly recommend taking your business elsewhere. More

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ok dealership not the best one I've delt with but the people are nice people are nice More

by 1975DIAMONDDAVE Verified Customer Verified Customer

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Excelente la atención desde el inicio. Me sentí muy bien durante el negocio, todos los trabajadores muy amables y atentos, se los recomiendo mucho, todo muy claro y organizado. Además de q Me sentí muy bien durante el negocio, todos los trabajadores muy amables y atentos, se los recomiendo mucho, todo muy claro y organizado. Además de que todo fue rápido. Y los trabajadores muy eficientes con su trabajo, creo que cada parte estaba bien organizada. Súper recomendados. 👏👏👏👏👏 More

by GREYSI Verified Customer Verified Customer

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Pretty Helpfull, show me options and work a better price with me, satisfied with my experience with me, satisfied with my experience More

by Fernando Verified Customer Verified Customer

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Never heard from anybody when it was being worked on, never heard from anybody when it was completed, waited 35 minutes for the cashier because she was on break when I came to pick it up, and when I aske never heard from anybody when it was completed, waited 35 minutes for the cashier because she was on break when I came to pick it up, and when I asked the manager of the service, his response was she’ll be back soon. Zero customer service. More

by DFORBES67 Verified Customer Verified Customer

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Great team. Fast service and respond very nice people reliable and knowledge. Thank you guys for all of your help Fast service and respond very nice people reliable and knowledge. Thank you guys for all of your help More

by DORON_65 Verified Customer Verified Customer

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FAKE "CERTIFIED" INSPECTION - SOLD UNSAFE VEHICLE. MANAGER IGNORES CUSTOMERS. "BEWARE if you are buying a 'Certified Pre-Owned' (CPO) vehicle here. The 125-point inspection they claim to perform is MANAGER IGNORES CUSTOMERS. "BEWARE if you are buying a 'Certified Pre-Owned' (CPO) vehicle here. The 125-point inspection they claim to perform is a LIE. I bought a 2022 RAM 1500 (Stock V5T739216A) on Jan 14, 2026. 1. Less than 48 hours after purchase, the truck suffered a complete electrical failure. The battery was dead, and the Power Steering system failed while driving. 2. I took the truck to another authorized RAM dealership for an independent diagnostic. They confirmed the battery was defective, held no charge, and was the sole cause of the failure. 3. This proves AventuraJDRnever actually inspected the battery or ignored the failure to save money. I fixed the issue myself to avoid being stranded. I emailed the General Manager, Oren Cohen, and my salesperson multiple times simply asking for reimbursement for the part I had to buy. Total silence. They took my money and stopped caring. Don't trust their 'Certified' sticker. It means nothing. I have reported this to RAM Corporate." More

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Everyone was outstanding. It all starts from the top . From Oren , the GM, to Yosvany the Director of Sales, to Paul , the Finance Director to Ira, Todd , Laura and Andres in It all starts from the top . From Oren , the GM, to Yosvany the Director of Sales, to Paul , the Finance Director to Ira, Todd , Laura and Andres in the Finance Department and Walter in sales . All of you , keep up the good work. I will definitely purchase all of my future vehicles at Aventura Chrysler and will tell everyone I know . Thank you again to the entire team for such a great experience. More

by sterno3 Verified Customer Verified Customer

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Terrible experience at this dealership. I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one star review. Dealership experience was awful. I should have heeded the advice of other reviewers. I will try to keep this short… This dealer was advertising 2 identical Jeep Grand Cherokee L Summit Reserve vehicles. We made contact with Sarah online and several phone calls. We scheduled a test drive and Sarah said she would be our sales person at the dealership. We drove 3hrs and had phone calls with her 10 mins before arriving at the dealership. Sarah stated she would have one of the Jeeps pulled up front and waiting on us. We arrived and guess what., no Sarah. Our future salesman said, Sarah is an internet contact only. He also said they don’t have either of the two Jeeps available that we came to see. Infuriating to say the least we should have left immediately, but really wanted the Jeep we came for. Salesman said one of the Jeeps sold three days ago and the other one is in the parking garage with a dead battery. The story doesn’t get better. I will skip to the end. We were at the dealership for almost 8 hours. We ended up buying the Jeep with the dead battery, which resulted in returning to the dealer 2 days later for two new batteries. The service experience wasn’t to bad. The financing department was exactly how others have reviewed. They play games, don’t answer simple questions, and hide extra fees until you are signing everything in a rush bc you are there for hours. My review is skipping a lot of detail. This was the single worst car buying experience of my life to date. I have had good experiences at other dealerships. Her is the only reason why we bought the Jeep. We did our research and it was exactly the Jeep we wanted and couldn’t find. More

by wenandaar Verified Customer Verified Customer

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great dealership in both service and sales will sell you a car as efficiently as they service it a car as efficiently as they service it More

by guido.mazzini2 Verified Customer Verified Customer

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