Orlando Nieves | Page 4

On time service I came in for a recall service which was completed even faster than I was told to expect. The multi-point inspection showed that I needed new front br I came in for a recall service which was completed even faster than I was told to expect. The multi-point inspection showed that I needed new front brakes. This was also done quickly & was less expensive than originally stated as I did not need rotors. More

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Easy recall Had a recall. Car ready in one hour and washed! Orlando is so friendly. Had an unrelated service question but Orlando went above and beyond and found Had a recall. Car ready in one hour and washed! Orlando is so friendly. Had an unrelated service question but Orlando went above and beyond and found the answer. More

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Orlando was great Came in with a flat and he was able to fit in service as well so I would not have to come back in the next month. Car was ready for my drive home. O Came in with a flat and he was able to fit in service as well so I would not have to come back in the next month. Car was ready for my drive home. On a Friday in the summer, that was great. NO reflection on the dealer experience but the Continental Tires on the 2015 Q3 are not durable for city/urban drives. More

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Met my expectations, which remain exceptionally high , which I've come to expect over the last two Audis and eleven years. A really 1st rate operation, in spite of this field requiring a minimum number , which I've come to expect over the last two Audis and eleven years. A really 1st rate operation, in spite of this field requiring a minimum number of word. More

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Communication is an issue i had previously rated this dealer 5 stars based on my first visit there. Unfortunately, my latest visit was frustrating. During my last visit I was t i had previously rated this dealer 5 stars based on my first visit there. Unfortunately, my latest visit was frustrating. During my last visit I was told a part needed to be ordered and I would be contacted as soon as it did. Three weeks later I followed up to see what the delay was and was told “it just arrived last night but I hadn’t had time to contact you yet.” I dropped my car off at 8:30 AM, and called 5 hours to find out the status. Was told someone would call back in 5 minutes. An hour later I showed up at dealer to ask again about status. Rep could not find my paperwork and seemed completely confused because she “wasn’t here when the car came in.” At this time I was informed the car “might not be finished today.” No one was able to tell me when and if the work had been started and I was left with the feeling that I had been lied to again. More

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Satisfied Customer! A PLUS experience with my Audi Sales Specialist Ziad Shehady. We had a fairly easy negotiation on price and I drove away with a lease on a 2018 A4. I A PLUS experience with my Audi Sales Specialist Ziad Shehady. We had a fairly easy negotiation on price and I drove away with a lease on a 2018 A4. I recommend Ziad to anyone interested in obtaining a new Audi. More

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Consistently outstanding I love my cpo Audi A4 and the service is fantastic! It is as seamless and efficient as possible, and the job gets done perfectly. The people are prof I love my cpo Audi A4 and the service is fantastic! It is as seamless and efficient as possible, and the job gets done perfectly. The people are professional and friendly and don't make you feel you are being taken advantage of. More

by kathleen.lyonsboswick Verified Customer Verified Customer

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Horrible and shocking experience No star for discrimination! I have never experienced discrimination in my life! They made me feel like an outcast. (Because of online reviews, I No star for discrimination! I have never experienced discrimination in my life! They made me feel like an outcast. (Because of online reviews, I went to them with confidence that they would take care of my vehicle. I went in for an emergency, a week before my (diagnosis) appointment as my car had a big leak. The vehicle was diagnosed about 4 hours until I was given a review on the car and discuss what my warranty will cover. The service advisor Orlando stated that the warranty approved the parts and that the vehicle will be in their possession for 7 days to fix. Then he vaguely said that his dealership will not provide a loaner because they are not the warranty providers (the warranty was purchased from another dealership) he continues on and said: “your warranty will reimburse for a car rental for only $35 a day and there is Enterprise across the street you can go get a rental from there”. As I found this very odd I contacted my warranty company. They stated that the dealership should be able to provide a loaner, given they will receive reimbursement. They also stated that it is odd that they are not providing a loaner and I should speak with the person involved. When Mr. Orlando was questioned, this time he said that I haven’t serviced with them before and that they can not provide a loaner to a first time customer (note: I was told a week before, in order for a customer to receive a loaner the car has to be diagnosed) when I mentioned this to Mr. Orlando, his response was: regardless we don’t have any loaners available and besides our policy is that we can not give a loaner being that it’s your first visit. When asked to see the policy, he stated that he has been working there for 3 years and he never saw it. So, I asked to see the manager. The general manager was very fake and condescending, he kept looping his conversation telling me: “how can we give you a loaner when you haven’t serviced with us, it’s not that simple to give our cars, besides ours are more expensive than yours (2013 Audi A6)” then tells me “why don’t you want to rent a car, the rental company is literally across the street”. Conclusion to this, horrible experience, I took my car and left. Never in my life was I treated in such a deformed, prejudice manner and felt singled out. One question: what’s your reason to treat me in such a way?!) More

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Exceptional service This is my third Audi and I’m very pleased with Joe Sasso our top notch salesman. The entire team at Dch Millburn Audi has done an outstanding job. Al This is my third Audi and I’m very pleased with Joe Sasso our top notch salesman. The entire team at Dch Millburn Audi has done an outstanding job. Aldo Collura More

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Orlando was very helpful I had the opportunity to work with Orlando Nieves who was a great!!! He should be the example for all the staff to follow in I had the opportunity to work with Orlando Nieves who was a great!!! He should be the example for all the staff to follow in More

by SANTIAGO.PETER30 Verified Customer Verified Customer

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