Paul Cotton
Paul Cotton at Kelly Ford
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Paul Cotton | Page 6

NEW CAR MANAGER

Kelly Ford

776 Magnolia Ave.
Melbourne, FL 32935

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4.9
62 Reviews

Moved From The United Kingdom in 1994 , Worked with Ford since then, Glens Falls New York , Then Asheville NC, Now Kelly Ford Melbourne

Dealership Experience

23 yrs, 4 mos

Specialties & Trainings

Leasing and Fleel

4.9

62 Reviews

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62 Reviews of Paul Cotton

April 15, 2021

Dealership Rating
Employee Rating

I placed an order for a custom F-250 with Paul back on 3/5/21, and contact him this time to request the VIN and Order Code. Paul responded quickly with exactly what I need so that I can now track the pro More

by rvaupel
Recommend Dealer
Yes
Apr 16, 2021

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

March 17, 2021

Dealership Rating
Employee Rating

The sales people, especially Paul and Phil, were very attentive and worked well with us! The car I wanted was in Orlando and they had it on the lot the next day and ready for me to drive home within hour More

by Radar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Pettus, Nicholas Lagges

Mar 19, 2021

Kelly Ford responded

Thank you for taking the time and effort to write Your 5 Star Review. We greatly appreciate the fact that you and your family stopped in to visit us at Kelly Ford to shop and purchase your new vehicle. Chris Saraceno Vice President and Partner Kelly Automotive Group

March 04, 2021

Dealership Rating
Employee Rating

I was so impressed with the hassle free purchase of my vehicle. Phil and Paul were amazing. I was extremely impressed with Mike with how quick and easy the financing was. I will see you guys again in 3 ye More

by michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Pettus, Mike Karpowich

Mar 05, 2021

Kelly Ford responded

Michelle, Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Kelly Ford! The Kelly Ford Team

April 29, 2020

Dealership Rating
Employee Rating

Hid a spot when selling me a used car online asked clearly for all pictures of flaws and after finding out the paint has been messed up I can get no further help for the paint More

by Tomkindelspire
Recommend Dealer
No

Other Employees Tagged: Justin Decker, Valerie Donaldson, Omar De Jesús, Clayton Flynn, John Alligood , Tony Ayala, Anthony Bowers, Chuck Cooper, Damian Hall

May 06, 2020

Kelly Ford responded

Tom, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Kelly Ford Team - 321-254-4283 EXT 1300

November 24, 2019

Dealership Rating
Employee Rating

Excellent truck purchasing experience, at Kelly Ford of Melbourne FL. We found my dream truck but setup wasn’t perfect, we worked with salesman Phil Pettus and got it perfect. Vehicle purchase is a maj More

by Ron.U
Recommend Dealer
Yes

Other Employees Tagged: Phil Pettus

Nov 26, 2019

Kelly Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Kelly Ford Team

August 02, 2019

Dealership Rating
Employee Rating

Paul has the knowledge and also a nice person Going in I knew what I wanted. Also I was handing in a lease and buying a vehicle. I worked with Paul Cotton and will do so in the future. He is very More

by Another Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 05, 2019

Kelly Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Best, The Kelly Ford Team

March 20, 2019

Dealership Rating
Employee Rating

Such nice people! I would definitely recommend this dealership! such nice people and so helpful! I know little to nothing about cars and everyone here was so helpful in More

by pvitek2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Xavier Lott, Johnnie Walsh

Mar 21, 2019

Kelly Ford responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Kelly Ford. Congratulations on the new car! If you have any further needs, do not hesitate to stop by for a visit. Best, The Kelly Ford Team

January 18, 2019

Dealership Rating
Employee Rating

Truly amazing service! After a traumatic car accident, I spoke with Charlie who immediately pointed us to John Alligood. Both John and Charlie took excellent care of us and More

by jslater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Charlie Algieri-McCarthy, John Alligood, Lindsay Ritenour

Jan 21, 2019

Kelly Ford responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Kelly Ford Team

July 25, 2018

Dealership Rating
Employee Rating

It was a great experience as always. Very helpful and accommodating. The customer service was great per usual. I would definitely recommend Kelly Ford to everyone. More

by Rbrackett5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sandra Van Hook , Charlie Algieri-McCarthy

August 22, 2017

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Employee Rating

First New Cars for Both My Daughters Within the past two weeks, I brought both my daughters in to purchase their first new cars. Hector was incredibly patient with taking one to look at More

by jkgrass
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Misuraca, Jon Powell

Aug 23, 2017

Kelly Ford responded

Thank you for leaving us this great review, Jkgrass. We are very happy to hear that our team could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. All best, Kelly Ford Team

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