Phil Bickel at Byers Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
The sales experience was excellent. Even after purchasing my Toyota they called to ensure that I had a great experience. Following up those calls the sales representative even called to ensure I knew how to use the features of the new car. Excellent work Byers, keep it up!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel, Curt Korte

My Review of Byers Toyota:
We were very impressed with the Byers Dealership. Phil Bickel was very helpful and knowledgeable without being pushy. Once we reached an agreement, the financial process was smooth and quick thanks to Curt Korte. We had driven 90 miles earlier in the day to another dealership - and now realize the best deal and acceptional customer service was in our own hometown.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
The sales and financing experience was exceptional. All went out of their way to make a great buying experience with little or no pressure. Been buying cars for almost 30 years, this was the best buying experience I've had. A sincere thank you to Phil Bickel, Curt Korte, Al Foreman and Bryan Dooley for the great experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
Our buying experience at this particular dealership was excellent. Each employee, from the sales manager, to the finance manager, to the sales personnel were very knowledgeable about their products and extremely helpful. We were able to reach an agreement on the price of my vehicle fairly quickly. After submitting a quick credit application, we received a very competitive finance rate. We were also given an estimate of the fees we could expect to pay and our final car loan payment, to eliminate any surprises. It was an awsome, effortless process. Great job Byers Toyota Family!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
I rate Phil Bickel very high.

The biggest frustration was that we twice were led to believe we had a car and both times, we were told, two days later, they got sold...that was 3 cars twice. In an era of instant communication, I find it hard to understand that you still use Pony Express to communicate to the dealers with the available cars. I know they would rather sell the cars from the lot the vehicles are on, but it is, to me, unethical to lead somebody on...thinking they have a car for days that there was never an absolute hold on.

We learned a big lesson on how the system works and how we will, or tell others to, handle the dealers in the future.

Janet Blank

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel, Jameson Church, Josh Lewis

My Review of Byers Toyota:
I was very pleased with my experience at Byers. I have purchased one new veicle before at Byers and tried in the past to deal, but was unsuccessful. This time I was successful. Phil Bicket treated me with respect and didn't play the old fashion salesman game of running back and forth. He took his time and wa very patient. He has been available to answer all my question before and after the sales regarding my new 2012 Highlander.

I have also been a loyal service person with Byers for some years including when Eric was service manager. Josh and Jamison in service are the best. Keep up the great work.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
The service given to us was wonderful. We would definitely recommend this dealership to our friends. One thing I would have liked is, if the sale price did not include Toyota rebate in it. It was misleading.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bickel

My Review of Byers Toyota:
I came into the dealership looking for a used car that I had seen online at their website. After looking at the car and talking with the sales person I decided to look at new cars. The sales staff knew what my monthly payment had to be and directed me to the Toyota Camry and the choices I had. After looking at several I made my choice and they explained the extended warranty, showed me around the service department nad answered all the question I had and within an hour I was on my way in a new car.
I had been to another dealer the week-end before and I am still waiting for them to respond to question that I had.
I will and have recommened BYERS TOYOTA to others,

Gary Andrus

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