Phil Haile at Koons Falls Church Ford

From the time I arrived at the dealership, right on through the time I left smiling with my awesome new wheels, my experience with Koon's Ford Falls Church was nothing short of fantastic!

The salesman, Phil, was perfectly professional, perhaps the best car salesman I've had the pleasure of dealing with. He thoroughly explained the cars features prior to the test drive, answered my questions honestly and completely during the drive, and assisted me with what may be the most no-nonsense price negotiations I've ever experienced prior to closing the deal. But most of all, he was nothing but friendly! Truthfully, the smile never left his face the whole time I was there, he was so full of genuine, unforced enthusiasm. It was quite refreshing.

The finance manager, Don, was just as friendly and energetic as Phil was that afternoon. It's normally this part of the car-buying process that I care for the least, as some finance managers I've dealt with in the past used high-pressure tactics to sell me add-ons. Don, however, offered the precise amount of encouragment, combined with common sense, to complete the sale of a maintenance agreement to me. Thanks to him I not only purchased the agreement, but I actually felt good about doing so.

Together, these two gentleman served as the face of the dealership for me, and they did so with flying colors. Thanks to both of them, so much, for what was easily my best auto buying experience!

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I called Koon's Falls Church after seeing an advertised price for a 2012 Focus 5 door Hatchback on Autotrader.com and spoke with Phile Haile. He immediately treated me with respect, didn't rush me into a sale that I wasn't interested in and even called my back after the call was disconnected (3 other dealerships that I spoke with that day did not after placing me on hold for several minutes). We agreed upon a price and told him that I wanted to pick up the car on Saturday. An hour later I called him back and asked if it would be ok if I picked it up the following morning when the dealership opened and he said that would be no problem.

When I arrived the following morning, my car was out front, washed, and ready to go with a full tank of gas. Koon's honoured the price that Phil and I had agreed upon and I drove away a happy man.

I live on the opposite side of Virginia as Koon's Falls Church and can unequivocally say that I will be retuning to this location for all of my car's services, commute and all. I couldn't have been more pleased with my expericence and the coffee wasn't half bad either.

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My family and I received a great service from Koons ford. Our dealers, Phil and Victor are very knowledgeable and accommodating throughout the process. They offered us a great deal and an affordable price for our 2011 explorer. Overall, a great experience and we will definitely come back. I am absolutely going to recommend Koons ford to my friends. Also, Phil and Victor to associate with them.

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This was the last dealership that we visited and the old saying was true, "They save the best for last." We arrived 2 hours before closing time with one truck in mind, discovered we could not afford it after an hour of work. Instead of trying to rush us into buying a car we could not afford Phile and Simon simply told us they had some other F150s that we could take a look at. He found us one in our price range, worked us through the various deals and gave us a great price! He didn't get out of there until 11pm that night, and when we finished he was so excited for us and we could not have been more pleased with the patience, the professionalism, the overall experience of buying our first car from Phile and Koons Ford.

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