Preston Tuma

I have lost confidence in Morrie’s 394 Hyundai and the service department and would not recommend it to anyone I know with the lack of follow up, omissions and service professionals that do not seem to kn service department and would not recommend it to anyone I know with the lack of follow up, omissions and service professionals that do not seem to know how to listen and act on customer issues. Let me start at the beginning. Our salesman is a typical car salesman trying to please the customer and make a sale with the most commission he can. Nothing that I would not expect except for I expected a little more haggling on the price (there was none) but that’s okay no matter what I would feel that I was taken advantage of and overpaid. When it came to the finance person (your second salesman) I did not expect the hard sell on the extended warrantee. I had to refuse the warrantee four times before she let it go and just let me buy the car. She also glossed over the free oil changes (she said 3) with no details During delivery the navigation screen (map) was dark. our salesman and I tried a few things that did not work. Our salesman stated he would investigate and get me a solution. After a few days I got an email stating I left a voicemail later last week regarding the map darkness. I have an answer for that and would love to sit down again with you to fix that and answer the more questions. I received no voicemail but I thought ok memory lapse. I contacted him since he had a solution. The solution was things we had tried during delivery and they did not work. I contacted our salesman stating that and I had a few other concerns. The lane departure did not give an audible warning. The auto headlights were continuously on. The dash lights were what I considered dim. I suggested that the navigation screen, the auto headlights were continuously on and the dash lights were what I considered dim were related to not sensing that it was light outside. Our salesman agreed there was something wrong and would have service look at it but disagreed that these things were related or connected. A loner was arranged and my Santa Cruz went to the shop. I got a text from Kelly in the shop saying there was nothing wrong along with a video of him walking around the car showing me it was fixed along with a statement that the car was working according to factory settings. I asked what the video showed me and got the response this showed the lane departure was fixed and the other issues were not issues and working within design parameters. I am not sure how a video of the exterior showed any of that. I asked if the map showed daytime illumination – radio silence. I asked our salesman if he agreed it had been fixed. He stated he was not notified it was fixed and would check into it shortly. That was at 9 am this morning. At 1 pm I called our salesman asking for an update radio silence. I called again at 4:45 still no response. Our salesman stated he would rather not call to say he had no update so he did not call When I did get a response, I was told the car is still showing nothing wrong and that the car was working according to factory settings but hey were contacting Hyundai for guidance. They did trouble shooting for three days with Hyundai corporates guidance. The last message I got was they were told to trace all the wiring. I am not sure if this was done but the next message was low and behold it was a sensor that was not properly connected. It was a sensor all along exactly what I suggested when this all started amazing. Our salesman said it would be two days to repair the sensor since the Service manager was going to do it himself – two days to replace a sensor and he would check on it when he got in on Monday. I have asked several times how this sensor could show it was fine during the scans and never got a reply. Well, the car was finished in one day and I got the car back. The issues seem to be fixed but I am not sure I have total confidence in the car. Our salesman called wondering if I had heard anything about the car before he went to check to More

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Excellent, courteous service is consistently provided. My Accent is always given a thorough safety inspection. Preston Tuma is always courteous and professional, promptly answers any questions I have, and My Accent is always given a thorough safety inspection. Preston Tuma is always courteous and professional, promptly answers any questions I have, and keeps me posted on the progress of the work being performed. More

by mille399 Verified Customer Verified Customer

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They helped me quickly and treated me very well. I was very happy with the service. I was very happy with the service. More

by TODDKIDD2009 Verified Customer Verified Customer

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Professional. Thorough. On time. Friendly staff. Share options and give truthful service suggestions. Just great! Thorough. On time. Friendly staff. Share options and give truthful service suggestions. Just great! More

by Carol S. Verified Customer Verified Customer

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Friendly, efficient, courteous and knowledgeable staff! Purchased my Tucson at Morries 394 Hyundai which were also fabulous but only 5 minutes from Inver Grove Hyundai! Will be having all my service done h Purchased my Tucson at Morries 394 Hyundai which were also fabulous but only 5 minutes from Inver Grove Hyundai! Will be having all my service done here! More

by Ambrogan Verified Customer Verified Customer

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The service was quick and the receptionist was nice. Overall my experience was pretty good. Overall my experience was pretty good. More

by TISCHMIES Verified Customer Verified Customer

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They were fast, accurate and excellent service! They communicated well and followed up perfectly, great staff! They communicated well and followed up perfectly, great staff! More

by amaclaren25 Verified Customer Verified Customer

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Very good problem solving with an issue on my car. The bike rack was broken The bike rack was broken More

by MKELLE Verified Customer Verified Customer

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The staff was curtious and informative and answered all my questions. The facilities are very clean. my questions. The facilities are very clean. More

by TOMASO1233 Verified Customer Verified Customer

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The service was completed in a timely manner. The customer waiting area was clean and comfortable. The customer waiting area was clean and comfortable. More

by Lester Verified Customer Verified Customer

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