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Rachel Farrell

Overview Reviews (58) Inventory (423)

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Rachel Farrell

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Rachel Farrell | Page 6

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.9

58 Reviews

Overview Reviews (58) Inventory (423)

4.9

58 Reviews

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58 Reviews of Rachel Farrell

February 16, 2024

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Employee Rating

I like the quality care I receive consistently from this dealership. I buy all of my cars from here. dealership. I buy all of my cars from here. More

by 332REDTAILS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Jim Norton Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

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Employee Rating

Complete and efficient service while I waited and I have enjoyed the lattes too. Thanks. enjoyed the lattes too. Thanks. More

by dcwuellner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

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Employee Rating

Staff was helpful and the time was reasonable. I will be returning when a part is received for installation. I will be returning when a part is received for installation. More

by BOBJUDYCLAPP

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 13, 2024

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Quick and reasonably priced. Had to go back due to leaves making a rattling noise in my cabin fan. Had to go back due to leaves making a rattling noise in my cabin fan. More

by andrew.teehee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 14, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos, Andrew. It is gratifying to hear that you received quick and efficient service on your vehicle. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 13, 2024

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Racheal was great! She was very helpful and I appreciated her assistance. Consider giving her a raise. She was very polite and professional. She was very helpful and I appreciated her assistance. Consider giving her a raise. She was very polite and professional. More

by SHELLGAME2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zeb Freter , Hunter Allen

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Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rachel was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

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Employee Rating

Service department was friendly. They are quick and very efficient. Would recommend to friends and family. They are quick and very efficient. Would recommend to friends and family. More

by david_szczepanski

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

David, we cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

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They are very efficient ! They work with everyone and care! Thanks for a good job! They work with everyone and care! Thanks for a good job! More

by MUSICWOMEN84

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 08, 2024

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Employee Rating

They are little pushy about doing other things on the car, but I only wanted oil change at this time. car, but I only wanted oil change at this time. More

by STEPHENDO77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns, however we cannot identify you by your username. Kindly reach out to our our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we can address your concerns. Sincerely, Courtney, Jim Norton Auto Group

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