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Rachel Farrell

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Rachel Farrell

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Rachel Farrell | Page 5

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

67 Reviews

Overview Reviews (67) Inventory (394)

4.8

67 Reviews

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67 Reviews of Rachel Farrell

March 14, 2024

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Employee Rating

Always get good service at JNT. However, I had an appointment for oil change and tire rotation. I added on transmission flush and it turned into a three hour wait! Hope this has However, I had an appointment for oil change and tire rotation. I added on transmission flush and it turned into a three hour wait! Hope this has not become their new normal. More

by bkirkland2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

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Everyone is nice and they got me in and out quickly. Don’t know what else to say. Don’t know what else to say. More

by spencer9988

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Spencer, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

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Was over a good experience the service agent was very helpful and informative over all helpful and informative over all More

by jstewart119

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

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Employee Rating

The service advisor was polite and efficient. Our car was serviced and washed and returned to us quickly. Jim Norton has taken care of our car since we purchased it. Our car was serviced and washed and returned to us quickly. Jim Norton has taken care of our car since we purchased it. More

by FLODUN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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My tire rotation and oil change were done in 30 minutes! And the lobby seating area is great! And the lobby seating area is great! More

by chrisjjones130

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review, Chris! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

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Employee Rating

Be doing business with Jim Norton for over 10 years an 3 cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. More

by ACOHEN444

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Dealership Rating

Employee Rating

Every time I come to this dealership, the service is predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone a predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone ample room to keep distance from each other. Also, the waiting area is clean. More

by LLPYEAGLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

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Employee Rating

The staff were professional and treated us with respect. And the communication was clear and prompt. And the communication was clear and prompt. More

by BRENDALANCE51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Brenda, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

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Employee Rating

Good experience every time! Zeb is awesome in the service department you should promote him! Great dealership! Zeb is awesome in the service department you should promote him! Great dealership! More

by JPBARNABY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zeb Freter

Helpful 0

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Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Zeb was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Rachel was very helpful. Service was great and a nice young man helped me with the navigation system on my car. Service was great and a nice young man helped me with the navigation system on my car. More

by DAGWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

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