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Rafael Albino
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199 Reviews
199 Reviews
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199 Reviews of Rafael Albino
Verified Customer
Helpful 
February 02, 2024
Rafael was rude to both my mother and I. He did not show any respect. When errors or mistakes were pointed out that the dealership did not perform he would make rude remarks. He did not show any respect. When errors or mistakes were pointed out that the dealership did not perform he would make rude remarks. More
by nstotler1203
Other Employees Tagged: Rafael Albino
February 01, 2024
Honda is the best car for me I appreciate Honda because Honda is very confortable Honda is very confortable More
by ERNSTJOSEPH2426
Other Employees Tagged: Jon Aviles, Treyton Brown, Howard Alvares, Tyler Bolden, Brian De La Sala, Drew Daoust, Kevin Burger, James Bennett, Mark Blakey
January 29, 2024
Nice experiency the seller gay, the Finance , Insurance girl very nice every one, made feel really enjoyed I apreciatte the Dealer personal help girl very nice every one, made feel really enjoyed I apreciatte the Dealer personal help More
by DORIS
Other Employees Tagged: Jon Aviles, Treyton Brown, Howard Alvares, Tyler Bolden, Brian De La Sala, Drew Daoust, Kevin Burger, James Bennett, Mark Blakey
January 21, 2024
Everyone was so nice and friendly, especially the financing manager - I love this guy! He cares about people, not just trying to sign you up for every item under the sun! Also, be sure to read abou financing manager - I love this guy! He cares about people, not just trying to sign you up for every item under the sun! Also, be sure to read about the fees included if you buy pre-owned on the website. More
by jeanwalsh70
Other Employees Tagged: Cory
January 21, 2024
Rafael and Morgan rock solid got the car price and service I wanted !! Bravo guys service I wanted !! Bravo guys More
by XDUCLOS1969
Other Employees Tagged: Justin Dunn , Morgan excellent
January 17, 2024
Excellent customer service! The sales man EZ is nice and helpful. The finance manager Rafal knows his job! They are kind and they know how to sell a car!!! The sales man EZ is nice and helpful. The finance manager Rafal knows his job! They are kind and they know how to sell a car!!! More
by jesmarub2006
Other Employees Tagged: Maytee Ycaza , EZ
January 17, 2024
I wanted the rear center console for the 2021 Honda Odyssey I bought. I paid 26,000 as my down payment and called repeatedly to Gabe and got no calls back after he promised over and over to get me Hond Odyssey I bought. I paid 26,000 as my down payment and called repeatedly to Gabe and got no calls back after he promised over and over to get me Hondas price on it. Then I was told if I bought a second fob I could get it programmed but after I bought one I was told I had to buy it from Honda so I had to pay another 89.00 for another fob. There is No follow through after the sale. I am going to buy another car as a second but I will not return to Honda at fort Myers. I have been a long time customer and deserve better than that. More
by jnpj1981
January 06, 2024
On December 21, we scheduled an appointment with Honda of Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the table, the car went up to $25, 810. The payment negotiation took a couple hours even that I was pre-approved by Capital One. The payment and interés rate were really high and for some reason they refused to use my wife's credit. The sale was completed that night but it was too late to insured the car so they offered to bring it to us at no cost, as soon as I get the car insured. Next day, my wife decided to analyze the loan documents and noticed that the dealer add some other charges including the "free delivery" that Rafael Alvino offered to us ($1,947). The amount financed was over $28,000. On December 22nd (next day) I called Honda of Fort Myers, I spoke to Rafael Alvino (finance department) and I requested a cancellation and this when all the hard time started. On the 22nd Rafael expressed by phone, that he will send me a check the same day for the total of my down payment ($2,000). On December 26, I called Rafael again because we found a car and we still haven't received the money, he assured that it was already on the mail and that I will receive it before December 30th. On December 27, Rafael called me to request my debit card number, I was confused because he told me the day before that my check was already on the mail. I asked him about what happened with the check and he said that he found an easy way. I gave Rafael my Debit card number and he did a reverse of $1000 that was the amount that I paid with card, I asked him about the other $1000 and he responded that he would send it overnight but the check didn't came next day. I called the dealership multiple times to request a manager but they kept avoiding me and Rafael is not answering the phone no more. Finally yesterday January 5th, I get to speak to the financial manager Justin Dunn. This person didn't offer any solution or apologize for his employee constant lies; instead his answer was that the check was sent already but it will take another week according to the tracking number. I asked the financial manager Justin to provide me the tracking number but he refused to give it to me. 2 weeks have passed and they still owed me $1000. They not only try to add ridiculous charges to the loan, they also hold my money for no reason. More
by La.biologa
Other Employees Tagged: Justin Dunn
