Rafael Campos

Amazing service department especially from Elia and Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. More

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I am writing a review of my service experience at East Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife sa Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife said, your back early was everything ok. I said this is the best way to describe my experience. Your best friend owns a high end service center. You walk into the service center area, are greeted warmly and in minutes your information is on an iPad and the simplicity starts there. You tell them your needs, concerns and pleasantly your information is entered and the process begins. You’re invited to the waiting area and there is a full barista coffee bar, real snacks, bottled water and two wide screen television. Comfortable chairs and a pleasant atmosphere make the waiting experience ok. You’re informed it will be an hour and halfway through your advisor comes out to update you. You’re adjacent to the new car showroom which is inviting as it’s the biggest candy store of cars in a state of the art showroom. An hour passes your advisor comes out and informs you all is well everything was taken care of and enjoy your day. That’s the service experience with Elliot the service advisor and the Service Manager, Rafael who are just first class men. Six months ago my Wrangler had a service issue that left me stranded on the Expressway. It was a day before leaving for a vacation and a harrowing experience. I call roadside that set up a tow and the Jeep was taken to East Hills Jeep. I called in and was informed it would be impossible to get my Jeep back the next day. So I called Rafael. My Wrangler had a coolant issue with a faulty part that required replacement and it was also on a recall campaign. We were supposed to leave for vacation in the morning. So I spoke to him explaining my issue and he said, ‘RELAX I WILL MAKE SURE YOUR JEEP IS FIXED AND YOU WILL ENJOY YOUR VACATION TO VERMONT’ Thank you all. Without question one of the finest dealerships on Long Island. Richard CIRAMI More

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It's great to have a dealership that you can depend on. East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his pro East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his promise. Jon was honest, fast, and professional. I highly recommend East Hills for car service to any and everyone. I highly recommend it. More

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My fenders got ripped off on the streets so I took it in to get new fenders installed. Their body shop damaged the clear coat and the dealership did not want to take responsibility for it. They said the dam to get new fenders installed. Their body shop damaged the clear coat and the dealership did not want to take responsibility for it. They said the damage was already there...however they took photos of the car when I dropped it off...and somehow they cannot pull up the images. Rafael the service manager did not want to go back and forth with me and straight up told me they aren't going to cover it because they didn't do it. Kind of ironic my dash cam was also unplugged leaving a gap in footage of when they did the repair. CMO Phil, please do respond to this review trying to defend their case. More

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NICE WHEN SELLING YOU A CAR...HORRIBLE WHEN YOU NEED IT SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that they make false promises just to make a sale. When we purchased our Jeep, we were presented with a sales pitch to buy a Lifetime Warranty for the vehicle. We were told that it would give us top notch service whenever we needed it as well as a loaner car, whenever our car was in for this 5-star service. Five days ago, we went to pick up our 8-year-old son from football practice and the dashboard on our Jeep lit up like a Christmas tree and the whole thing just died. We had it towed to East Hills Chrysler Jeep Dodge Ram, since this is where we bought it and was made all of these promises. My husband called the service department first thing in the morning, to explain what happened and see about getting a loaner vehicle. He was told by Jon in Service that they most likely would not even get around to checking out our vehicle that day (Thursday) and it may be as late as Monday before they even get to look at it. He was also informed that they had no loaners available for at least 2 weeks. He asked about the promises made when we bought the vehicle and the additional warranty and was basically told, too bad. When he then asked to speak to the general manager, he was put on the phone with Judy Burr, who was much less than pleasant. She was dismissive, did not seem to care at all and quite rude. My husband showed up at the dealership a couple of hours after this whole unpleasant phone experience, to get tools out of our Jeep, that he needed for work. He pulled into the parking lot, right next to 2 workers who were standing there on their phones. He opened the back of our unlocked Jeep and loaded over $2,000 worth of tools into the back of our Escalade. Not one of the workers looked up or questioned what he was doing. He then drove around to the front and went into the dealership to question if this is how they always operate, without any regard to their customer's belongings or good customer service in general. Once again, nobody seemed to care at all. It is now Monday and they informed us that our Jeep needs a new alternator and PCM. Although both covered by the warranty, they advised that the parts will not be in until September 21st and they still don’t have any loaner vehicles. That means they will have my Jeep for over a month and they will not even provide any loaner for us to use! Both my husband and I are First Responders and work overnight in different locations, not to mention our 6 kids who are going to be starting school and activities next week. We need a 2nd vehicle and are now forced to pay an arm and a leg for a rental, since they had no loaners, like they promised. The customer service at this dealership is extremely lacking. Although our 2 teenage sons both want Jeeps, I can guarantee that we will NOT be purchasing them from this location and perhaps from any FCA brand at all, if this is how they treat their customers. More

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I just want to say what an amazing experience it was to buy my car at East hills, & Jorge was exceptional. I would highly recommend! buy my car at East hills, & Jorge was exceptional. I would highly recommend! More

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Let me tell you about frank! He sells the car.. with no personality at all.. I guess that’s why he’s on the Costco program since he doesn’t have the gift of gab. He was alright he tried his best..tried to personality at all.. I guess that’s why he’s on the Costco program since he doesn’t have the gift of gab. He was alright he tried his best..tried to leave the rubber Matt’s out as well as a spare key then tells me he doesn’t go away after the sale of the car.. a month goes by.. the car breaks down brand new. I text him.. well guess what? He can care less doesn’t even tell me my car is at the wrong dealer and can’t get fixed.. doesn’t help get a car.. tells me “a car is a machine and machines break” well I think I know that much.. then continues to argue that things happen.. I get it things happen but have a solution and get me help ASAP... I had to email the owner of the dealer to finally get a rental... on the bright side the service department is fabulous and very kind.. they know what customer service is about. The cherry on top is I go to pick up the car and frank comes walking out the door .. he goes OIL CHANGE? Yeah ok frank.. remember last week when you told machines break.. what a disaster More

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I’ve been going to East Hills for service and I have never been disappointed yet. Service manager Rafael has always been very professional and informative. Rafael takes care of business and makes you fe never been disappointed yet. Service manager Rafael has always been very professional and informative. Rafael takes care of business and makes you feel you’re important as a customer East Hills has quality people which makes for a satisfying experience. More

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Great great great! The service was fantastic and the employees are amazing. Wonderful team and wonderful service! The service was fast and kept me updated. employees are amazing. Wonderful team and wonderful service! The service was fast and kept me updated. More

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Had a great experience. Mike and the entire staff was extremely helpful and courteous. Would definitely recommend this dealership to purchase your next automobile. I would definitely shop here again. extremely helpful and courteous. Would definitely recommend this dealership to purchase your next automobile. I would definitely shop here again. More

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