Rafael Rivera
Rafael Rivera at Countryside Nissan

Rafael Rivera | Page 2

General Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.6
129 Reviews
4.6

129 Reviews

Write a Review

Languages Spoken

Spanish Spanish

129 Reviews of Rafael Rivera

April 09, 2024

Dealership Rating
Employee Rating

My appointment went great! Everyone that I came in contact with were so nice and helpful! More

by MEREDITH.MANIKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Benedetto , Ulvado was wonderful

Apr 10, 2024

Countryside Nissan responded

Wonderful! Thank you, MEREDITH.MANIKAS!

Apr 11, 2024

Countryside Nissan responded

Thank you, MEREDITH.MANIKAS! We hope to see you again!

April 09, 2024

Dealership Rating
Employee Rating

Before I signed the papers for my car, I kept axing for them to bring the car around by the time he brought the car around I had signed everything and there was damage on the hood that I didn’t know about More

by MALACHIWILLS1707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 12, 2024

Countryside Nissan responded

Malachiwills1707. I've done the research about your situation and what I learned is you visited the dealership 6 times and on purchase day it was the 3rd time seeing this particular vehicle. I learned that each time you 'asked' for more money off and more for the trade. When it came time for delivery you complained about rock chips on the hood and again asked for more money off or to have the hood repainted. Rafael (our General Manager) gave you the option of taking the vehicle as is, as it was priced on it current condition or canceling the contract completely. You were not deceived. Our process is very transparent and not the typical dealership that hard closes customers. We're sorry you are unhappy but used vehicles will have blemishes and clearly you did know about these.

April 07, 2024

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I’ve bought cars from them before excellent dealership Christian who helped us GREAT I hope I spelled his name correctly More

by THELMA555
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2024

Countryside Nissan responded

THANK YOU, THELMA555! Yes, you have Christian's name spelled perfectly!

Apr 11, 2024

Countryside Nissan responded

THANK YOU, THELMA555! Yes, you have Christian's name spelled perfectly!

April 07, 2024

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Employee Rating

Great dealership our salesman was GREAT his name was Christian O. I hope I spelled his name correctly finance guy was great to More

by THELMA555
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda

Apr 10, 2024

Countryside Nissan responded

THANK YOU, THELMA555! Yes, you have Christian's name spelled perfectly!

Apr 11, 2024

Countryside Nissan responded

THANK YOU, THELMA555! Yes, you have Christian's name spelled perfectly!

April 04, 2024

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Employee Rating

Good service,just one thing, oils change should not coast more than $70-80 dollars More

by ELKBOGDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Countryside Nissan responded

Thank you for your business, ELKBOGDAN, we also wish that the costs associated with an oil change would allow us to charge less for our valued guests. We do feel the inflation just as you do and it is worth noting that we do price shop the other local shops to make sure we stay competitive with our pricing and we found many of the 'instant oil change' places charge even more. We hope that your work was performed well and timely.

April 02, 2024

Dealership Rating
Employee Rating

Great customer service from the time you walk in until you drive you car home. Raphael, Tim and Lance were easy to work with. We have been customers for many years. Buying a car without major stress More

by car
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda , Tim Duda, Lance Alverez

Apr 03, 2024

Countryside Nissan responded

THANK YOU, car! We are thrilled to know you had a great experience. We all appreciate your continued support and look forward to more years working together.

Apr 05, 2024

Countryside Nissan responded

THANK YOU, car! We are thrilled to know you had a great experience. We all appreciate your continued support and look forward to more years working together.

April 01, 2024

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Employee Rating

Easy to work with. Everything was explained completely.I was treated like family.I would recommend this dealership to everybody. More

by DANSR0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Countryside Nissan responded

We LOVE your recommendation! Thank you, DANSR0!!

April 01, 2024

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Employee Rating

We like the new car, we like the dealer (service), we like the salesman, but it should not take 2-1/2 hours to return a lease and walk out the door with a new car when the returned car was leased at the More

by KIRTLEYC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Countryside Nissan responded

Thank you for your business, KIRTLEYC! Yes, the process is lengthy and often time comsuming based on lender approvals and licensing paperwork. We agree that in general ,the whole process can take too long and we have been working on speed for several years. With the use of our specialized software we are able to complete the process for most guests as quickly as one hour. We are well better than the industry average of 3-4 hours but that probably won't make you feel better about your 2.5 hours. And you are right that Saturday is often much busier and can take a little longer. Not knowing if you financed, or had a freeze on your credit I couldn't comment on the delays your experienced. WE appreciate your business and we hope we can provide you 5 STAR service going forward.

March 30, 2024

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Employee Rating

Everyone was helpful, courteous, and very professional. We were in and out of the dealership within one hour. Great job explaining and answering all of our questions. More

by CDURANTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kuba Luc

Apr 01, 2024

Countryside Nissan responded

We are so pleased to read that you had a great purchase experience! THANK YOU, CDURANTY!

March 26, 2024

Dealership Rating
Employee Rating

Very professional, quick, fair and easy. A very honest place to buy a car. The prices were great too with no add ons. More

by TERRYLOWY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2024

Countryside Nissan responded

Thank you, Terry! Congrats on your new Ariya!

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