Rafael Romero | Page 7

I found the Toyota I was interested in online. I emailed the dealer and Rafael Romero emailed back immediately. Within two emails he had hit the price range I needed. I had many questions as the car was the dealer and Rafael Romero emailed back immediately. Within two emails he had hit the price range I needed. I had many questions as the car was 2 hours away from where we live. Rafael answered all my questions and was very passionate about what he does. He is a mature family man who really cares about his customers. He kept his end of the deal even though I had refused to pay the fee to hold the car until I could come and drive it. I did not understand the concept. When I arrived I understood . It is a very competitive city and Rafael didn't want me to lose out. I was in and out in a little over an hour and on my way with our new car. The finance department, frank, was very professional also and had us in nd out of there in no time. I had a great experience and will find Rafael next time I need a car.... More

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Rafael Romero went way beyond the call of duty to make sure I had all the information I needed. He returned all calls promptly. He saw to all my needs during the sale in a professional and courteous manne sure I had all the information I needed. He returned all calls promptly. He saw to all my needs during the sale in a professional and courteous manner. Finally a car deal with a good experience. It was worth the 10 hour round trip. Thanks Rafael. Gary Joel Williams Jasper Arkansas More

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We stopped by Joe Machens Toyota quite a while ago on a whim and Rafael assisted us in a very friendly, helpful and low pressure manner. We decided if we were ever going to buy a car again, we'd look Rafa whim and Rafael assisted us in a very friendly, helpful and low pressure manner. We decided if we were ever going to buy a car again, we'd look Rafael up. Sure enough, a year later (July. 2011) we were in the market for a used car to replace our Toyota Sienna. Rafael went above and beyond helping us find something that we ended up being REALLY happy with. After several hours of looking at different cars Rafael found a 2009 Toyota Highlander that fit our family perfectly. He helped us get into the car at a very reasonable price and did everything he could to help us. We really felt he treated us honestly and fairly and represented everything we thought Joe Machens stood for. When we are in the market for a car again, we will definitely call Rafael and would absolutely use the Joe Machens Automotive group. More

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I had difficulty finding the vehicle I wanted with the correct color and configuration in Alabama. With some research I found just the Tundra I was looking for at Joe Machen's Toyota. Rafael Romero helpe correct color and configuration in Alabama. With some research I found just the Tundra I was looking for at Joe Machen's Toyota. Rafael Romero helped me with this and we settled on a very fair price. With a few faxes and emails I flew out to Columbia and purchased the vehicle I had been looking for. It all went flawless, Raphael had a co-worker pick me up a the airport. They were all very friendly and professional. I would reccommend this dealer and Raphael for those looking for a relatively pain free experience. More

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I contacted four dealerships by e-mail stating that I was ready to buy a new Toyota Tacoma and gave them the model and style I wanted to buy. Three of the dealerships are in Illinois: Quincy, Springfield and ready to buy a new Toyota Tacoma and gave them the model and style I wanted to buy. Three of the dealerships are in Illinois: Quincy, Springfield and Macomb and the last being Joe Machens in Columbia, Missouri. The dealerships in Quincy and Springfield gave me a courtesy reply back and that was it. The salesman in Macomb said to call him back after I get the best deal on the truck and he would match it and find what I wanted. What!? So I guess he wanted me and the other dealers to do the work then he would get the sale. Now remember, I told each dealer I was certainly going to buy a vehicle. But their was surely a bright spot in the chore to buy a new vehicle. That bright spot came by the name of Rafael Romero of Joe Machens Toyota in Columbia, Missouri. He was the most competent and hard working salesman I've had the pleasure to do business with in a long time. He spent much time with me via e-mail and phone concerning the locating of a vehicle for me and setting up the final preps for us to make our over 2 hour drive to Columbia, MO. to check out the vehicle he found for us. Needless to say we weren't disappointed. The new Toyota Tacoma was perfect, just what we wanted and it was detailed out with a full tank of gas. Rafael had seen to it that everything was ready before we arrived and because of that, the time spent with Frank in their finance department was the least time I've ever spent in a dealership buying a new vehicle. ...and I've bought a few vehicles in my 38 years of being a licensed driver. Rafael Romero is one of those hard working Americans that went the extra mile for my wife and me. When I'm asked to recommend a salesman and dealership that will be an easy one....Rafael Romero of Joe Machens Toyota in Columbia, MO. More

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The service provided by Rafael Romero and the folks at his dealership was outstanding. I was an out-of-state buyer and they handled my whole transaction with extreme courtesy and professionalism. I woul his dealership was outstanding. I was an out-of-state buyer and they handled my whole transaction with extreme courtesy and professionalism. I would recommend this dealership and Mr. Romero in particular without hesitation. More

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I went to Rafael just planning on test driving some used Toyota's to see if I liked them. I left with a new Toyota with an awesome deal! He was very friendly and personable. I am a college student with not Toyota's to see if I liked them. I left with a new Toyota with an awesome deal! He was very friendly and personable. I am a college student with not the best credit, but he worked with me and found a reliable new car that I could afford. He made me a deal that I would never have gotten anywhere else. Not too often do you come across a car dealer who will go completely out of his way to make sure you leave with a car that is perfect for you and not have to pay more than your budgeted amount. He was a very excellent dealer and I hope to continue doing business with him when my lease is up. More

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We were not planning to buy a new car, but after working with Rafael we found the best fit for our budget and family. Even though we are not high end buyers, we were treated with great respect. It was the with Rafael we found the best fit for our budget and family. Even though we are not high end buyers, we were treated with great respect. It was the most pleasant buying experience we have had buying a car. Rafael was wonderful to work with and even returned our Red Box movies that we left in our trade-in. More

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We have purchased three automobiles from Machens. Our salesman, Mr. Romero, is pleasant, friendly, courteous and competent. He keeps in touch with his customers during the buying process and respects th salesman, Mr. Romero, is pleasant, friendly, courteous and competent. He keeps in touch with his customers during the buying process and respects the time of the customer. We purchased a vehicle, a Prius, from him in 2007, and when we wanted to purchase another Prius, we called on him. I would do so again and would recommend him to friends and family members. Pat Leistner patleistner@centurytel.net 1026 Harvard Columbia, Mo 65203 573-446-0811 More

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Great service and wonderful experience from the beginning until the end also he called a couple of times to make sure everything was fine with my new 4Runner and he personally delivered my SUV to the front d until the end also he called a couple of times to make sure everything was fine with my new 4Runner and he personally delivered my SUV to the front door of my house. More

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