Randy Harbort | Page 2

This dealer Rocks! Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and us Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and used cars and trucks More

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Pleasant experience I went into the dealership not really knowing what to do - keep my car and make the necessary maintenance-tires and brakes- or purchase a new car. Ni I went into the dealership not really knowing what to do - keep my car and make the necessary maintenance-tires and brakes- or purchase a new car. Nicky was very knowledgeable and we mapped out what would be best for my budget. I am now the owner of a new Ecosport! I really like it!! She was very helpful through the whole process. More

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Easy. All the way around. I told them what I wanted and it was done. Easy, friendly, knowledgeable. They compromised with us and made a stressful situation much easier to hand I told them what I wanted and it was done. Easy, friendly, knowledgeable. They compromised with us and made a stressful situation much easier to handle. More

by Robin Verified Customer Verified Customer

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First Truck Purchase Very helpful as I searched for the right truck to meet my needs. They did not try to over or up sell from my needs. Very helpful as I searched for the right truck to meet my needs. They did not try to over or up sell from my needs. More

by First Truck Verified Customer Verified Customer

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Great service I have been dealing with the dealership for over 20 years and always have dealt with Randy Harbort. He has always been great to work with. We recentl I have been dealing with the dealership for over 20 years and always have dealt with Randy Harbort. He has always been great to work with. We recently have been dealing with Nicky Shelton and again got great service!! We will always come back for our vehicles at Metro Ford! More

by mrs.beaz7798 Verified Customer Verified Customer

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Made buying a car enjoyable The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole proces The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole process. I started online checking dealers inventory and pricing to get a ballpark of what was out there. From there I narrowed my list down to possible options and what I might be interested in test driving. I emailed Metro Ford Of Madison indicating I wanted to test drive a 2013 Volkseagen Jetta they had on their lot. The next morning I was contacted by Doug Vesling of their sales staff to set up a time and day to come in for the test drive. We set a time and date and I went and test drove the car. I explained to Doug where I was in my evaluation process and that I would likely do nothing until after the holidays. Doug said he understood and he applied no pressure or sales tactics to close the deal ASAP. He actually respected my wishes and timelines. I got through Christmas and knew I needed to buy a vehicle sooner than later. I appreciated Doug's attitude, approach and knowledge earlier so I made the decision to go back to Doug and purchase my vehicle. The process and negotiations where rather painleess and I was treated respectfully and professionally by all the other people at Metro Ford as we completed the buying process. At no time was I pressured, rushed or had no questions that went unanswered. At the end of the transaction I could not have been more pleased with how everything went. I will tell everyone I know who may be in the market for a used or new car or truck to ask for Doug at Metro Ford Of Madison. More

by JimH Verified Customer Verified Customer

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Easy and relaxing Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose wa Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose was patient and tried all he could to get truck fixed More

by Jowilly66 Verified Customer Verified Customer

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Great customer service !! It was a wonderful experience working with everyone from finding what I wanted at a price that worked to finalizing the purchase. !! It was a wonderful experience working with everyone from finding what I wanted at a price that worked to finalizing the purchase. More

by Sjp Verified Customer Verified Customer

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Excellent as always! I decided to purchase my third vehicle from Metro Ford of Madison and what a wonderful experience it was! From my salesperson Rob Walker, Randy Harbor I decided to purchase my third vehicle from Metro Ford of Madison and what a wonderful experience it was! From my salesperson Rob Walker, Randy Harbort, the sales manager, to the finance manager, Brian Mcintire, I was treated like family. Every question I had was answered, and any concern I had was addressed promptly and respectfully. I will be back for service in the future, and I wouldn’t hesitate to recommend the dealership to any of my friends and family. More

by D4a4m8n8i3t Verified Customer Verified Customer

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Great truck, great dealership! The folks at Metro really worked hard to get us what we wanted at a fair price. Charlie was great, and helped us find the truck we were looking for. The folks at Metro really worked hard to get us what we wanted at a fair price. Charlie was great, and helped us find the truck we were looking for. Randy worked with us to nail down features and price. Bob was very helpful in providing all of the details for financing options, and Brian was a pleasure to work with in completing all of the paperwork to seal the deal. Then, Alex was fantastic and made sure everything was as expected for delivery, and thoroughly covered all of the features and capabilities with us. Overall, I felt that the team at Metro Ford went above and beyond to make the experience as easy as possible while selling us the vehicle we we're looking for at a good price. More

by Brian Verified Customer Verified Customer

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