Rejent Bhandari | Page 4

Customer Service Great customer service but was not happy with the interest rate being so high after my chapter 7 bankruptcy was discharged. I was under the impression Great customer service but was not happy with the interest rate being so high after my chapter 7 bankruptcy was discharged. I was under the impression I was off to a clean fresh start More

by SYLVIAKNIGHT67 Verified Customer Verified Customer

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Above and beyond experience. This place always provides the best possible customer service experience. It was my 2nd time buying a car @ Roseville Toyota and coming back there aft This place always provides the best possible customer service experience. It was my 2nd time buying a car @ Roseville Toyota and coming back there after several years i was suprised to receive another above and beyond experience when buying a car. Another thank you to Roman Lupu for such an amazing, fast and easy service. More

by OL.08TL Verified Customer Verified Customer

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Started out as a nightmare, however ended up much improved. Started out as a complete nightmare. I was specific with my needs. Finance did their own thing and lost financing. Ended up with higher financing but Started out as a complete nightmare. I was specific with my needs. Finance did their own thing and lost financing. Ended up with higher financing but a new 2018 Toyota Yaris Ai. My sales person Jennifer Buckley did an amazing job. She understood my requests and demands. Unfortunately it was financing (Regent) that did not hold up to his deal. The Nissan Versa Kelly Blue Book was only worth $10,000.00. Sold the vehicle for 12,499 and requested 14,000.00 from the bank. I informed Jennifer and the sales Manager if the negative equity of $4,300.00 was not included then there is no deal with Golden 1. I feel I was perfectly honest with my request and Roseville Toyota broke my trust. Ryan Ross put in a new loan offer through Golden 1 which was in pre approved status only not approved like I was with the previous loan. Unfortunately, I was never able to get approved through Golden 1 and ended up with Travis Credit Union. The only good end result was I was able to get the loan in my father's name only, keep the payments the same and include some extras for the vehicle. Example: Window tinting and seat protectant. I just feel that the extra week of frustration was preventable when I was clear of my request which was $20,000.00 pre approved credit, absorb negative equity of vehicle and $500.00 down payment. Any car that would fall under those requirements. My dad drove an unfinanced vehicle for a week. I am happy with the end result, unhappy that I took all the correct steps and still had to do it the Finance Manager way. Very frustrating experience but at least my dad got a new car at the end of the day. My biggest complaint Finance Manager's need to listen to the customer! More

by PICHUSA15 Verified Customer Verified Customer

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Great experience I had a great experience at Roseville Toyota. Everyone was nice, respectful and did not push me into something I would regret. They listened to what I I had a great experience at Roseville Toyota. Everyone was nice, respectful and did not push me into something I would regret. They listened to what I wanted and presented great options. Overall this was a great car buying process! More

by JON.ALBERTS2525 Verified Customer Verified Customer

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Amazing customer service I recently financed 2018 Toyota camry xse and I am loving it! Awesome customer service and friendly staff that treats you like family the best overall I recently financed 2018 Toyota camry xse and I am loving it! Awesome customer service and friendly staff that treats you like family the best overall! Highly recommended! More

by J.ASAEL Verified Customer Verified Customer

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Thanks for nothing Call me and telling me it was dangerous for me to drive my vehicle out of the shop and I needed brakes right away that it was metal to metal Call me and telling me it was dangerous for me to drive my vehicle out of the shop and I needed brakes right away that it was metal to metal More

by SMOLEN4 Verified Customer Verified Customer

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Outstanding The entire process was painless. Everyone was easy to work with, and seemed very knowledgeable of the product. The environment very amenable as to p The entire process was painless. Everyone was easy to work with, and seemed very knowledgeable of the product. The environment very amenable as to purchasing a vehicle. More

by MSK3909 Verified Customer Verified Customer

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It was pleasant They went out of their way to make the deal. Everyone we came in contact with were very nice and listen to what we had to say They went out of their way to make the deal. Everyone we came in contact with were very nice and listen to what we had to say More

by LHTAYLOR Verified Customer Verified Customer

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Great car, Bad purchasing experience DON'T DO BUSINESS WITH TOYOTA AT THE ROSEVILLE, CA AUTOMALL. When I knew what car I wanted, it took me over 4 hours to negotiate the pricing I wante DON'T DO BUSINESS WITH TOYOTA AT THE ROSEVILLE, CA AUTOMALL. When I knew what car I wanted, it took me over 4 hours to negotiate the pricing I wanted for my trade in and purchase of the new car. This is way too long and nobody has time for this! They kept me sitting in the lobby for several hours while they went back and forth with their managers on the pricing and taking their time. In the meantime, I called a few other dealerships and they told me over the phone they would offer me the pricing I wanted which told me that it was easily doable. I am a loyal person though and decided to stick it out with them (although i wish I didn't). The sales rep that helped me was great but the management was VERY dishonest and lied to me several times to get me to not walk out. They offered me a price as I was walking out and then back and then retracted it several times. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYBODY. POOR MANAGEMENT! On a side note, while I was getting my first service, I started to look at vans for my wife because she wanted Toyota. Once again, it took me SEVERAL hours to get to the pricing we wanted and at that time, I was so mad that I left. I continued to text the sales guy (who was great to work with) and he said that his management was ok with the pricing and to come back. Well, we went across the street to Honda and told them what we wanted and they offered us A BETTER VAN for CHEAPER! We went with the Honda. I WILL NEVER WORK WITH THIS DEALERSHIP AGAIN and would recommend HONDA ACROSS THE STREET (ROSEVILLE, CA AUTOMALL) More

by Ryan Verified Customer Verified Customer

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Awesome I looked everywhere from Placerville to Folsom, Elk Grove, and Sacramento before stopping in to Roseville Toyota. Originally looking for a used quad c I looked everywhere from Placerville to Folsom, Elk Grove, and Sacramento before stopping in to Roseville Toyota. Originally looking for a used quad cab 4x4 Tacoma I ended up leasing a brand new 2018 Quad Cab 4x4 Tacoma. The salesman [Travis Forrest] worked his tail off to make sure I got the truck I wanted. We were at the dealership from 9pm until after 2am making the deal happen. More

by RROSS13311 Verified Customer Verified Customer

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