My Review Of Landmark Ford Lincoln:
Before I begin, I will start with: I'm an extremely high maintenance and picky consumer. I exhaust every possible avenue before proceeding with a purchase (search for vehicles directly with dealerships websites, national search engines [Cars.com, Autotrader.com, etc], separate brokerage firms through my CUs, to vehicle buyers for expansive dealers (case in point, Lithia's Ford Procurement Specialist]. I'm also very much internet based, with little to no time to speak over the phone during my "research phase"...
Here's where Landmark's Rex DeMello hit a home run with me. Rex never pushed for me to give him a call (he did offer I call him, if there was anything I needed to communicate which would be easier over voice, than by email... I felt he was doing due diligence to make clear to me all of the many ways I could reach out to him if needed.)
I will say this, Rex is a very busy salesman, which by my first contact with him, I got a bit discouraged he was the salesman for me (again, I remind you, I'm high maintenance) due to miss-communication (Both his and mine, which he rescinded immediately and explained where the miss-communication). It was this very fact, which lessened the tension, and allowed me to continue working with Rex.
Over 2 weeks of back and forth, explaining my needs, situation, expectations (though I did not stop working the other avenues (explained above) Rex stayed extremely consistent and continued offering his support and assistance "earning business the old fashion way" should there be anything I needed his help with.
I found a vehicle I was looking for at a neighboring dealer, which I was extremely excited about. I sent the vehicle information over to Rex, requesting he crunch some numbers for me and let me know what Landmark could do for me in regards too... Additionally, I reached out to the dealer who hosted said vehicle for a "e-price" quote (my personally opinion, E-Price Quote requests should be abolished, it's a ploy to extend your contact information to said dealers, especially when they require a phone number to submit the form). When I sent the information over to Rex, I caught him on his day off. In the meantime, I received the e-price from the other dealer, and nearly instantaneously, received communication from a sales person at the other dealer. I reviewed their numbers (which were not horrible), yet waited for communication back from Rex.
Rex sent me an email @ 9:07 PM the same day (his day off, I remind you), to which I reviewed, and actually began to feel a bit guilty, as Rex explained to me very clearly, should I extend too much interest in a vehicle at another dealer, in greatly reduces Landmark's ability to trade for said vehicle (makes complete sense, however, something I had never thought about). Being a good faith consumer, this weighed on my for 50 minutes, at which time I decided because it wasn't yet 10:00 PM, I would give Rex's cell a call (I mostly expected to leave a voice mail) to apologize for my nearsightedness... Much to my surprise Rex answered.
I introduced myself (yes, this was the first time we actually spoke), making a joke I actually existed, and promptly went into apologizing if my actions ended up hampering any part of the process of which I was hopeful would end up with me purchasing this vehicle through Landmark and not the other dealer. He was very polite and respectful of my situation.The conversation lasted 12 minutes. I ended it with letting him know, I would consider the numbers he sent, and be back to him the next day. Rex had always delivered on his word, and I was going to also.
I called Rex and let him know I would be in to get an evaluation on my trade in, to run through the rest of the numbers over the weekend. (I live over 50 miles from Landmark). After emailing with Rex on Saturday, keeping him informed I was attempting to rearrange my schedule to come in on Saturday, ended up being a lost cause and I couldn't make it work on my end. Sunday morning proved different, I had lunch reservations at a restaurant over half way to Landmark from my residence and so I called Rex 3 hours before my reservations in attempt to come in and get the trade evaluation done and have the numbers to think about over lunch. Here's when one of the best things and honest things Rex did for me. He explained to me, he had another consumer headed to the dealer from equal or greater distance, and they'd be arriving about the same time as myself. He went on to say, he wanted to be able to give me his full attention and would prefer, if possible, I come in after Lunch. I appreciated this honesty and concurred. The most appreciated comment Rex made to me: "We'll not be able to process the entire sale tonight, as we're unable to dealer trade on the weekend"... I was extremely sad to hear this, but again, very appreciative (he could have omitted this detail in efforts to assure I'd be in... I mean, who wouldn't want to romanticize about driving home in their new vehicle after spending hours at the dealer)
After lunch was over, I made it in and had my trade in evaluation, to which the numbers matched my expectations. Reviewed the sales price of the new vehicle less the trade in, and viola, it was the deal for me. He assured me, Landmark would work their magic the next morning on getting the dealer trade to go through and would keep me in the loop. I pushed for not only the deal going through, but the vehicle coming in and being able to drive it home on Monday evening.
Monday came, and as promised he kept me in the loop... good news, the dealer trade was a go, not so good news... they wouldn't likely receive the vehicle until later in the day and be unable to "deliver" it to me. Tuesday came and I got "the email" and "call"... it's here, and it'll be available to come in and sign for and drive home.
I headed in after work and the remaining process was seamless from there. Paperwork all signed and an extensive checklist walk through performed. In the end, it was an awesome experience, with extremely minor hiccoughs to start. Landmark and more importantly Rex has earned my approval and recommendation, along with repeat business in the future.
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