Ricardo Zambrano

Disappointed in the dealer fees. They do a bait and switch on you by getting you to come in for a car you see online and then telling you it was already sold. Then, they get you int They do a bait and switch on you by getting you to come in for a car you see online and then telling you it was already sold. Then, they get you interested in another one of their vehicles that is $4000-5000 more, but they promise you that they can get you down to the payments you tell them you are looking at....with NO downpayment. Once in Finance and they've already run your credit a number of times to drop your credit score, they then refuse to work with you on getting the payments you were promised they could get you to. On top of that, they charge to $2600 for the "Honda Advantage", which is basically a high-priced detailing. I emailed Ernie Sims directly (his email is plastered all over the walls of the dealership). I did not expect him to reach out to me personally...but he did and he got the Finance department to work with me and get me down to my payments I expected. So, that is a HUGE positive for Mr Sims, that he actually cared about 1 sale and called in to get them to work it out. Then, when I got the vehicle, I noticed they did not do a good detailing. For $2600, I was expecting the best detailing job I've ever seen. There were streaks of cleaning fluid on the hood and inside the back. So, I brought it back in for them to do a better detailing job. While in service at Honda of Fort Myers, I was very impressed with my service manager, Colin Quigley. He also showed that he cared. He had them check it over and told me the tires were needing to be replaced....just days after I bought the car. He told me they were lower than their standard, so they must have not had a chance to look at them before they sold me the car. Their management did agree to pay for 3 of my tires if I'd pay for the 4th tire...so I went with their compromise. Driving it home with brand new tires, I noticed it pulling to the right. I told them and they had me bring it in for an alignment. The next day after the alignment, I was driving it home and it was still pulling to the right. So, they agreed to have me come in for a SECOND alignment. After TWO alignments, it was still pulling to the right and the reports they showed me from those alignments showed that the numbers were still not perfectly centered. They told me to take it to a Chevy dealership because whatever is causing it to pull to the right would have to be under warranty...as it was not because of the alignment. I took it to Victory Layne Chevrolet and they told me the alignments done at Honda were not helpful and then proceeded to have a THIRD alignment done on my car. After the THIRD alignment, it's still pulling to the right slightly....so they spoke with GM's Warranty Dept, who advised that they would need to install adjustable cambers to fix the problem and that is NOT under warranty. It's crazy to me that a dealership can sell a car with tires so low they need to be replaced and then they do two alignments on the car and it still doesn't have a perfect alignment report. Their management has at least tried to make things right along the way....but the workmanship in their shop and the sleezy tactics their salespeople use to sell cars makes this a huge negative experience. If you wish to buy a car through them, be ready to have to work your way up to the very top to try and get what you need to have done with whatever you purchase from them. More

by ProudDaddy41 Verified Customer Verified Customer

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4 Waited for 3 hours for a financial person to close deal. No snacks to offer while waiting, etc. deal. No snacks to offer while waiting, etc. More

by sac676 Verified Customer Verified Customer

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Everyone is so welcoming upon entering the facility. Ricky was very willing to go above and beyond to help me find exactly what I was looking for, and asked the right questions to ensure he was helping Ricky was very willing to go above and beyond to help me find exactly what I was looking for, and asked the right questions to ensure he was helping me as best as he could. He also returned my rental vehicle for me, which was unexpected but much appreciated. I also appreciate the assistance and level of knowledge from Brandon (manager), Ibraham (registration transfer), and the State Farm rep who helped with insurance transfer. All in all, a great experience, which always brings me back to Honda for all my automotive needs. More

by PHANTASTICPHEE83 Verified Customer Verified Customer

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Mouss was amazing to work with, and helped us with a major purchase for the family. Super helpful and willing to find exactly what we needed!!! Thank you Mouss major purchase for the family. Super helpful and willing to find exactly what we needed!!! Thank you Mouss More

by vandam2718 Verified Customer Verified Customer

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Rick is always helpful and knowledgeable about Honda products and features. We’ve purchased 4 cars with him!!!! products and features. We’ve purchased 4 cars with him!!!! More

by Resource Diva Verified Customer Verified Customer

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Cada persona que me atendió fue muy amable, compré mi carro, fue muy satisfactorio, recomiendo 100 % el dealer. carro, fue muy satisfactorio, recomiendo 100 % el dealer. More

by sobrinoyoel00 Verified Customer Verified Customer

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Ricardo was very helpful. The dealership worked with me to get a car I’d like. The dealership worked with me to get a car I’d like. More

by VALHOTCHKISS33 Verified Customer Verified Customer

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The worse experience I’ve ever had I would not recommend this place to nobody the same experience happened to my mom n brother this place is a scam make sure u read every single thing they have u sign don’t this place to nobody the same experience happened to my mom n brother this place is a scam make sure u read every single thing they have u sign don’t let them tell u o it’s just this or that because they are all lies More

by Sexyindependent1979 Verified Customer Verified Customer

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Fast friendly and efficient service they helped me get into my new truck thank you for excellent service into my new truck thank you for excellent service More

by maskingbassist Verified Customer Verified Customer

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The service was quick and friendly, however the waiting area was very sloppy. I had a early morning appointment and the table was full of the previous days news papers which could have been removed the ni area was very sloppy. I had a early morning appointment and the table was full of the previous days news papers which could have been removed the night before it was just a mess. More

by MARY55ANNE Verified Customer Verified Customer

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