Richard LaRussa | Page 3

Toyota of Scranton responded

ZAYELLIE13, Thank you for taking the time to share your 5-star experience with us. We’re delighted to hear that you had a positive visit to our dealership. Your feedback is invaluable, and we are grateful for the opportunity to serve you. Looking forward to providing excellent service for years to come. The Toyota of Scranton Team

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your experience with Toyota of Scranton. We're delighted to hear that you had a positive experience when purchasing your new RAV4, and that Noah provided you with excellent service. It's great to know that he was knowledgeable, friendly, and helpful throughout the process. We understand the anticipation of waiting for your new RAV4, and it's fantastic that Noah kept you informed about its status during the manufacturing process. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and hope you enjoy your new RAV4 to the fullest. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear shawc90, Thank you so much for taking the time to share your wonderful experience with our team at Toyota of Scranton! We're thrilled to hear that Rich LaRussa, Marco Valenti, and James Brown were able to provide you with a stress-free car buying experience. It's our mission to ensure that our customers have the best possible experience when purchasing a vehicle, and it's clear that our dream team lived up to that promise with their no-pressure approach, helpful responses to your questions, and their dedication to finding the right financial solution for you. We understand that buying a car can be a significant decision, and we're delighted to have been a part of making it painless and easy for you. Thank you for choosing Toyota of Scranton, and congratulations on your new car! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Enjoy your new ride! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CaptainBioGirl80, Thank you for your glowing review of Toyota of Scranton! We truly appreciate the time you took to share your experience with us, and we're delighted to hear that you found our dealership exceptional. We understand that purchasing a vehicle can be a significant decision, and we're thrilled that our team provided you with a pleasant and non-pushy experience. We're honored that you chose to make the three-hour journey to purchase a vehicle from us and that you would recommend us to others. Customer recommendations are the greatest compliment we can receive. We're also glad to hear that you enjoyed our children's room and cafe; it's our way of making your visit even more comfortable and convenient. We look forward to serving you for all your future vehicle purchases. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear 717SPYRO, Thank you for taking the time to leave such a positive review about your experience with Brian at Toyota of Scranton. We're delighted to hear that Brian provided you with exceptional service both before and after your car purchase. Our team takes great pride in delivering top-notch customer care, and we're thrilled to know that Brian's efforts made your experience memorable. If you ever have any questions, need assistance with your new vehicle, or require further support, please don't hesitate to reach out. We're here to ensure that your ownership experience with your Toyota is as enjoyable and hassle-free as possible. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Elena S, Thank you so much for your kind words and taking the time to share your experience with us! We're thrilled to hear that Richard Larussa, Ryan Cali, and Joe Cawley provided you with excellent service. We're incredibly fortunate to have such a dedicated and professional team here at Toyota of Scranton. It's wonderful to know that you've chosen Toyota as your automotive brand of choice, and we're honored to have you as a part of the Toyota family. Should you have any questions or need assistance with anything related to your Toyota vehicles, please don't hesitate to reach out. We're here to support you throughout your ownership journey. Thank you for your trust in us, and we look forward to continuing to provide you with top-notch service in the future. Best Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Chris, Thank you for taking the time to leave such a fantastic 5-star review! We're thrilled to hear that Nate, Richie, and Jax provided you with an awesome car-buying experience, even though you purchased the car from out of state. At Toyota of Scranton, we pride ourselves on making the process as smooth and hassle-free as possible, regardless of your location. Your kind words are a testament to our team's dedication and commitment to customer satisfaction. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your business and hope you enjoy your new car for many miles to come. Safe travels, and thanks again for choosing Toyota of Scranton! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear Chris, Thank you for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that Richard was instrumental in making your out-of-state car purchase a smooth and positive experience, especially as it was your first time. Our team at Toyota of Scranton takes great pride in assisting customers like you, and it's fantastic to know that Richard put your mind at ease and guided you through the process with confidence. Your kind words are a testament to his dedication and expertise. If you ever need any further assistance or have questions down the road, please don't hesitate to reach out. We're here to support you every step of the way. Enjoy your new car, and thank you for choosing Toyota of Scranton! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear LACH18433, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you purchased a new vehicle with us and that our staff was able to provide you with friendly and helpful service. Customer satisfaction is our top priority, and we are delighted to know that you had a positive interaction with our team. If you ever have any questions or need assistance in the future, please do not hesitate to reach out to us. We are always here to assist you with any automotive needs you may have. Once again, thank you for choosing Toyota of Scranton for your vehicle purchase. We greatly appreciate your business and look forward to serving you again in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MMOROSKI0, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you had a great service and purchase experience with our attentive staff. At Toyota of Scranton, we genuinely value our customers, and it's our goal to ensure that every customer feels valued and appreciated. We're delighted that you felt our team's dedication to working with you on pricing and trade-in costs, and we appreciate your trust in us to make your car-buying experience a smooth and satisfying one. Your feedback means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton