Richard Sanchez

The lack of eternal (staff) & external (with customers) communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/ communication are the biggest challenges I experienced @ Norm Reeves NRH dealership. I could have saved 2 trips after finishing my car purchase, 1/5/26. However one item wasn't in the car nor were the windows tinted as stated in purchase conversation. Thru the process, several individual employees were kind and friendly! Wiilling to put in time required to finish a deal. My hat is off zo these young men. However, due to some gray areas, mainly involving communication, I traveled back 18 miles each way two more times. My experience with the service department mgr, on 1/13/26, my 4th trip to the dealership, was less than satisfactory. I was given an apt. I arrived few minutes b4 1030am apt time. A kind conceige greeted me. Then I waited 7-8 minutes fir a service rep. The nice young man didn't have adequate knowledge of my car's situation. (Ask me why I was there?) The servive mgr didn't enable his employees with proper knowledge regarding my HRV/car's needs in this apt. He was in a meeting. His asst mgr was very kind but his hands were tied. This young man texted his boss. The problem was the price I was quoted included all windows. Tech thought HRVs only got 2 windows tinted. I wanted clarity. Due to this situation I was delayed over 2 hrs. I had to cancel another afternoon Dr. apt. I'm choosing not to provide some names here out of respect. However, I will provide those by ph if you reach out. I was told by the kind parts mgr, he would share my situation with James, the GM. J would call me." In summary, I could not sign off on something less than what was agreed upon regarding my car's service. It was only 1/2 of what we'd discussed. Staff was not informed properly. In my opinion the service mgr was at fault. He was not real nice during our conversation. Stated, "I should have gone with our agreement and just signed the paperwork." This was disappointing and frustrating! The service mgr had little empathy, seemed unkind and then stated, "his guys can't know what each vehicle requires in which windows were to be tinted." It was not a pleasant experience. I felt somewhat belittled by this employee who represented NR dealership in an unprofessional way. Despite some individuals' kindness, including my 2 salesmen, Brian in the parts dept and Jeremiah in upgrade dept, (on 1/13/26), I dont feel I can honestly recommend this dealership, especially for those servicing one's vehicle. I'd appreciate a call from upper mgmt. Id be glad to provide more info & additional names. Thank you for listening. 👍 More

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Was in and out in a fair amount of time. Service guys were very helpful. Service guys were very helpful. More

by rpsnoonan Verified Customer Verified Customer

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Everyone it’s Very friendly and professional, every question was answered! Thank you Norms Honda question was answered! Thank you Norms Honda More

by lirianys.marcano Verified Customer Verified Customer

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Our car buying experience at Norm Reaves was very positive. Everyone involved in the process were great to deal with We would highly recommend this dealership to others. positive. Everyone involved in the process were great to deal with We would highly recommend this dealership to others. More

by pjtucker96 Verified Customer Verified Customer

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excellent service . listen to my needs and excuted every one right there and then . no hassle listen to my needs and excuted every one right there and then . no hassle More

by BRIAN@TOUCHUPMASTER.COM Verified Customer Verified Customer

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They didn’t put my splash guard on and it was making a horrible noise and started dragging on the ground horrible noise and started dragging on the ground More

by Sgaugiht Verified Customer Verified Customer

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Thanks Everyone for making my purchase easy. And providing the fastest service I ever had. And providing the fastest service I ever had. More

by Sam Verified Customer Verified Customer

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Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell Verified Customer Verified Customer

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Timely - courteous - knowledgeable Clean service area and waiting lounge, and breakfast area which is nice and waiting lounge, and breakfast area which is nice More

by Dave Verified Customer Verified Customer

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My CRV had a very difficult issue to diagnose but the service department kept at it and eventually solved it. It took a handful of visits and a lot of manually intensive steps but they worked with Honda service department kept at it and eventually solved it. It took a handful of visits and a lot of manually intensive steps but they worked with Honda to help out with the costs and it runs great. More

by dc.wagner Verified Customer Verified Customer

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