Rick Dike | Page 59

The overall experience was great. Rick was very professional, friendly, and cared about what my goals in the purchase were. Rick and I did most of the deal via email - my preferred method of doing professional, friendly, and cared about what my goals in the purchase were. Rick and I did most of the deal via email - my preferred method of doing business. Rick and Five Star did a great job of making the whole buying process painless and even enjoyable. More

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Buying a car for me gives me that same feeling as going to the dentist! You know its needed but you just HATE to go. I have to say that under the leadership of Terry Rich, this dealership is THE MOST PLE to the dentist! You know its needed but you just HATE to go. I have to say that under the leadership of Terry Rich, this dealership is THE MOST PLEASANT to work with. I LOVE my car. I LOVED the experience. I swore I would never own a Ford car but have since decided to give Ford a chance after the federal bailout for all the other American made car dealers. Ford was NOT included in that bailout because they are obviously a fiscally responsible corporation. My husband and I have purchased trucks from Terry Rich in the past so Terry knew of my feeling on Ford passenger cars. I am sure he was as surprised as I was that I made that call to him! Terry also knew that my past vehicles were Acuras and BMWs but he asked me to try out the Edge. I did and now I am the owner of the most comfortable vehicle I have ever owned. Thanks Terry, Rick and Lee for making this experience as great as you did. Now...if I could only get the dentist to do the same thing..... Karen K. Mitchell More

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In all my years (and this many), I have never met such a nice, friendly, helpful, and non-pushy salesman. He is also backed up by a very friendly and professional financial staff. I will recommend him and 5 nice, friendly, helpful, and non-pushy salesman. He is also backed up by a very friendly and professional financial staff. I will recommend him and 5-star ford to my friends, and will come back if the need arises, without hesitation. More

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Rick and 5 Star Ford made this the most enjoyable experience in buying a truck that I have ever had. Everyone made me feel like I was a very special customer and "number 1" I would always recommend 5 experience in buying a truck that I have ever had. Everyone made me feel like I was a very special customer and "number 1" I would always recommend 5 Star Ford to my friends! All my questions were answered in a ffiendly and concise way without making the question seem trivial. More

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The entire experience was great! I am especially impressed with the friendliness of everyone at the dealership as I was always met immediately and escorted to Rick Dike's office. Everything was done impressed with the friendliness of everyone at the dealership as I was always met immediately and escorted to Rick Dike's office. Everything was done in a courteous manner and I never felt pressured as has happened in the past at other dealers. A fair deal with courteous employees. More

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This was the best experience that I have ever had buying a new vehicle. I appreciate it that upper management was involved in getting me to a long time sales person/employee of the company who handled this a new vehicle. I appreciate it that upper management was involved in getting me to a long time sales person/employee of the company who handled this purchase. He did a great job in all respects. Everything went smoothly. The most important thing to me is value, i.e. getting what I wanted for the best possible price, and I believe I got value in this transaction. Additionally I was introduced to very competent service person in the service department who answered all of my maintenance questions. The coffee bar was very nice and appropriate for customer use. The show room floor was clean enough to "eat off of" as the saying goes. The ladies restroom was very, very clean and nice. Lastly, my wife and I were escorted to the owner's office where we were introduced and treated very graciously by a person who is obviously an annointed Christian man. That was the icing on the cake for me and most likely the main reason that this dealership is so successful. These people know what they are doing and treat the customer very well. More

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June 2010: After test driving a vehicle on Thursday I went home and sent Rick an offer via e-mail. Rick responded quickly and I accepted his counter offer that evening. On Saturday I purchased a 2010 Fus went home and sent Rick an offer via e-mail. Rick responded quickly and I accepted his counter offer that evening. On Saturday I purchased a 2010 Fusion S. My total time investment in the deal was probably no more than 2 hours (test drive, negotiation, purchase, pick-up). The deal was quick, clean, and I negotiated a good price via e-mail. Rick answered all my questions and was very helpful. There was no pressure at any time. I am very satisfied and recommend Five Star Ford and Rick Dike without hesitation. More

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Five Star Ford is fantastic! The salespeople are courteous and attentive but not overbearing. They helped select what I wanted in my new truck and even though they didn't exactly what I desired on t courteous and attentive but not overbearing. They helped select what I wanted in my new truck and even though they didn't exactly what I desired on the lot, they found one and had it ready the next day. A technical specialist showed me how to use my navigational system and invited me to a training session to learn all the features of my truck's technology. The financing department was helpful, courteous and friendly. They gave me a reasonable value on my trade-in and offered me a deal at a good price. I couldn't be happier with my purchasing experience and plan to return when I need another vehicle. I give Five Star a genuine five star rating! More

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Not my first new vehicle but by far my best new vehicle buying experience. I spoke with Rick Dike at Five Star Ford about a new Ford F150 and the options I wanted. He couldn’t find exactly what I wanted bu buying experience. I spoke with Rick Dike at Five Star Ford about a new Ford F150 and the options I wanted. He couldn’t find exactly what I wanted but said he would order it for me. I got the exact truck I wanted at a deal that was even better than I hoped for. Thanks Rick Dike and Five Star Ford. More

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Rich was wonderful to work with. He gave me everything I wanted and morein a sales person. He continued to search for exactly what I was looking for until I was happy. He was prompt, courtious and always a wanted and morein a sales person. He continued to search for exactly what I was looking for until I was happy. He was prompt, courtious and always available. I'd refer him to others looking for a new vehicle. More

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