Rick Kealoha-Jacobson
Rick Kealoha-Jacobson at Jim Falk Motors of Maui
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Rick Kealoha-Jacobson

Service Advisor GM & HYUNDAI

Jim Falk Motors of Maui

260 Hana Hwy
Kahului, HI 96732

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4.8
50 Reviews

SAN DIEGO STATE GRADUATE D1 BASEBALL PLAYER FAMILY, GOLF , BASEBALL, SURF & FISHING

Dealership Experience

11 yrs, 11 mos

Industry Experience

11 yrs, 11 mos

Languages Spoken

English English

4.8

50 Reviews

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50 Reviews of Rick Kealoha-Jacobson

April 25, 2024

Dealership Rating
Employee Rating

They have a great team at Jim Falk Nissan! When I need to take my vehicle in for maintenance work, scheduling is soon. It’s explained to me beforehand what work will be done and if there are More

by LOCKHARTJANICE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Jim Falk Motors of Maui responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Janice. Sincerely, The Jim Falk Motors Of Maui Team

April 17, 2024

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Employee Rating

Natalie and her automotive crew is Awesome Honorable Caring and Courteous Professionals people on this planet, More

by gaylordalmeida
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 19, 2024

Jim Falk Motors of Maui responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jim Falk Motors Of Maui Team

April 13, 2024

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Employee Rating

Rick Kealoha-Jacobson in the Service department always takes good care of us. We can always count on him to get us in and out efficiently. His service and professionalism keep us coming back. Mahalo! More

by JDORAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Jim Falk Motors of Maui responded

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, The Jim Falk Motors Of Maui Team

April 08, 2024

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If I could give 0 stars I would. They had the truck all day and don’t even start it. Wasted another day and still not fixed. We will see if the next appointment gets anything done. T More

by JAMES22NELSON.JN
Service Price Transparency
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Service Time
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Recommend Dealer
No
Apr 10, 2024

Jim Falk Motors of Maui responded

We value hearing about your experience at our dealership, James. We take customer care very seriously at Jim Falk Motors Of Maui and we assure you that we are truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, The Jim Falk Motors Of Maui Team

April 05, 2024

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Rick, as always is very answers all my questions and is more than helpful. The process was smooth and easy. Thanks Rick! More

by JESS.GLEN7
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Recommend Dealer
Yes
Apr 05, 2024

Jim Falk Motors of Maui responded

Jess, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Jim Falk Motors Of Maui Team

April 05, 2024

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The service was excellent. The staff especially Rose are capable and professional. The experience was awesome More

by dstedesco
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aleiya Rosales, Natalie Darisay

Apr 08, 2024

Jim Falk Motors of Maui responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jim Falk Motors Of Maui Team

April 04, 2024

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Employee Rating

Service is outstanding as usual. Quick easy and out . Rick at the service department made sure my vehicle was taken care properly. He also explained the problems & how it was res More

by Jayson cudlic
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 05, 2024

Jim Falk Motors of Maui responded

Hi Jayson and thank you for your kind words. We are very happy to hear that Rick was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

April 03, 2024

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Employee Rating

When I arrived there was nowhere to pull onto the lot. Cars were backed up to the street. I brought my car in because of a recall. After dropping my car off and getting a shuttle to my work, I was ca More

by SUPERDAVE.TEMPLE
Service Communication
Recommend Dealer
No
Apr 05, 2024

Jim Falk Motors of Maui responded

We appreciate your feedback and are concerned about your recent service experience. Please reach out to us so we can discuss your experience in more detail. We look forward to hearing from you. Sincerely, The Jim Falk Motors Of Maui Team

March 27, 2024

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as always Rick is great at his job and attentive to his customers needs. Highly recommended More

by NBERKEYMAUI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Jim Falk Motors of Maui responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Jim Falk Motors Of Maui Team

March 23, 2024

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Employee Rating

I always get great service. Rick Kealoha-Jacobson always takes good care of us. It is a pleasure to come in. He also gets me a ride back to my office. It is all much appreci More

by JDORAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Jim Falk Motors of Maui responded

Thank you for your kind words! Rick is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

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