Rick Kealoha-Jacobson | Page 5

Trying to make an appointment is challenging. You leave a message they don't call you back. You send an email no response. So I showed up in person to make an appointment and was told nothing ava You leave a message they don't call you back. You send an email no response. So I showed up in person to make an appointment and was told nothing available for a week. My boss who buys cars from the dealership was able to get me in sooner with Rick last week which I was grateful for. Besides bringing it in to check engine light to service ESC I asked Hailey to add to service of rotating my tires. I called the service department 1.23.24 only to get transfered 4 different times to finally get someone from Chevrolet and spoke to Rita who assisted me in checking if this was done. My boss picked up my car when it was done servicing last week and was not given an invoice. So I'm checking today to get a copy and to follow up on what was done. Rita was able to get me an appointment on Monday 1.29.24 @ 10am. Operator who answered wasn't as friendly and helpful. Needs to listen to the customer first before attempting to assist so she knows how to help and answer the customer. So far Rita was the most helpful person I spoke to and Rick was amazing in being helpful and making it happen. More

by DAPHNELEE Verified Customer Verified Customer

Helpful 0

Report | Print

.Very little customer service, if any. I am use to much better service when i get service. They did not treat us like they wanted us to come back. better service when i get service. They did not treat us like they wanted us to come back. More

by rmacmoyle.504 Verified Customer Verified Customer

Helpful 0

Report | Print

Comfortable waiting area with employees that are nice from beginning to end. I would recommend them. from beginning to end. I would recommend them. More

by lborge Verified Customer Verified Customer

Helpful 0

Report | Print

Just picked up my special order Trailboss from the team at Jim Falk Chevrolet…… From day one, they listened to everything I wanted and came through. Took 4 months to order but was totally worth it. Im roll at Jim Falk Chevrolet…… From day one, they listened to everything I wanted and came through. Took 4 months to order but was totally worth it. Im rolling down the road in my new ride. You cant beat the willingness to help. That’s why we continue to keep coming back. Our family only buys from Danny and the team! More

Helpful 0

Report | Print

I always have a great service experience with Rick in the service department, thank you! service department, thank you! More

by SAS Verified Customer Verified Customer

Helpful 0

Report | Print

We have a 2013 Hyundai Sonata. Rick has helped me over these past years with excellent service. He is professional, courteous and is a great communicator. Rick makes service a pai Rick has helped me over these past years with excellent service. He is professional, courteous and is a great communicator. Rick makes service a painless and reliable experience. Mahalo Rick! More

by WPWIWOOLE Verified Customer Verified Customer

Helpful 0

Report | Print

Great service center and the work was done on time. Easy to make an appointment. Easy to make an appointment. More

by CROSBYBEAM Verified Customer Verified Customer

Helpful 0

Report | Print

Good service, friendly staff, very comfortable waiting area with coffee and snacks, area is very clean. area with coffee and snacks, area is very clean. More

by ZOMBIE6972 Verified Customer Verified Customer

Helpful 0

Report | Print

So very kind! Very helpful as well. The service at Nissan is always spectacular to sau the least! Very helpful as well. The service at Nissan is always spectacular to sau the least! More

by melytibor84 Verified Customer Verified Customer

Helpful 0

Report | Print

Rick & the GM service dept are the best on Maui , hands down Jim falk has a great product down Jim falk has a great product More

by Aloha66 Verified Customer Verified Customer

Helpful 0

Report | Print