Robert Cappelletti | Page 2

All personal were courteous and efficient, particularly Cassie Bell Salesperson and Michael Walsh, Manager. Car hasn’t been delivered yet, so I can’t comment on the preparation or delivery. Cassie Bell Salesperson and Michael Walsh, Manager. Car hasn’t been delivered yet, so I can’t comment on the preparation or delivery. More

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We like this dealership and it was a good transaction. It was a pleasure to work with Robert. It was a pleasure to work with Robert. More

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Excellent customer service. Special thanks to Robert P who went above and beyond to make the whole process stress free and smooth. The i4 is absolutely superb! Special thanks to Robert P who went above and beyond to make the whole process stress free and smooth. The i4 is absolutely superb! More

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Great people to work with! This was our sixth car (lease) with Herb Chambers BMW and definitely not our last! This was our sixth car (lease) with Herb Chambers BMW and definitely not our last! More

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Every member of Sudbury BMW was exceeding professional and cheerfully ready to work as a team to provide the best experience in buying a new car. and cheerfully ready to work as a team to provide the best experience in buying a new car. More

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My experience with Robert Cappelletti in Sudbury was outstanding. He anticipated my needs as far as timing, considerations and provided insight on what to purchase next for our family. Robert was incred outstanding. He anticipated my needs as far as timing, considerations and provided insight on what to purchase next for our family. Robert was incredibly knowledgeable on the financing process and walked us through options that made the best sense for us. We will continue to work with Robert exclusively for all vehicle purchases and highly recommend him to colleagues and friends. More

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Very mixed experience. Dealing with Robert was great. He was responsive and knowledgeable in a non threatening way. We did not feel any pressure or rush. On the other ha Dealing with Robert was great. He was responsive and knowledgeable in a non threatening way. We did not feel any pressure or rush. On the other hand, our interaction with Mackenzie was extremelly poor. Her answers to our questions were vague and incomplete, and she left important details out. She was stuborn to the point of being rude, and at some point got very emotional. We were very close to leaving and calling the deal off. Finally, we were told to wait 20-30 minutes for the car to be simonized and ended up waiting almost 2 hours. It was impossible to get information about the status of the car; nobody knew anything. We were there a total of 4 hours only to do the paperwork and get the car. Very, very frustrating. More

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very professional ! gave me a very good deal and made me their customer for a long time gave me a very good deal and made me their customer for a long time More

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Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

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I found the dealership is very friendly and helpful. They are working as a team and really provide good service. Very pleasant team I work with. They are working as a team and really provide good service. Very pleasant team I work with. More

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