Shawn Miller
Shawn Miller at Transwest Ford
Refer Me

Shawn Miller

Service Manager

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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3.9
17 Reviews

I am here to help, I want to make sure your visit is as pleasant as possible. If we fall short of that please let me know.

Dealership Experience

1 yr, 6 mos

Industry Experience

25 yrs, 5 mos

3.9

17 Reviews

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17 Reviews of Shawn Miller

May 01, 2024

Dealership Rating
Employee Rating

Good service. Very professional. Honest answers and forward suggestions on procedure to go with. Thanks More

by ecctrucking.ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 13, 2024

Dealership Rating
Employee Rating

It was ok I had to take a couple of days off work because they said they could not get me to work but they could pick me up. We live in an area where there is no Lyft no Uber no Taxi one bus but you can't co More

by poohlam55
Recommend Dealer
Yes

Other Employees Tagged: Shawn Miller

Jan 15, 2024

Transwest Ford responded

Transwest Ford appreciates your feedback. We are happy our service team was able to take good care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 15, 2023

Dealership Rating
Employee Rating

They repaired drivers window in order to complete a door latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2023

Transwest Ford responded

Hi Tim. Transwest Ford appreciates you sharing your experience. We are sorry you had a less than perfect experience. We will review your visit with the service team and see where corrections need made. Feel free to reach out to our General Manager, Al Meloni, to discuss your situation further. He can be reached at 308-635-3701. Thank you for your business and we hope we can earn your future business. The Transwest Ford Team

December 03, 2023

Dealership Rating
Employee Rating

There were a couple of bumps in communication but otherwise good. Who is Shawn miller?? More

by gijenny17
Recommend Dealer
Yes

Other Employees Tagged: Shawn Miller

Dec 18, 2023

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. Shawn Miller is our service manager. Please feel free to reach out to him with any questions or concerns. Thank you for your business and we hope we can be of help with your future automotive needs. The Transwest Ford Team

November 30, 2023

Dealership Rating
Employee Rating

Great service and got me in and out in the same day. Highly recommend Transwest Ford. More

by Jim.schoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni

Nov 30, 2023

Transwest Ford responded

Hi Jim. Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. Our team works hard to deliver a smooth, hassle-free experience to all of our guests and we are happy they met your expectations. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 28, 2023

Dealership Rating
Employee Rating

I would use them again they did an excellent job and have excellent staff, as a matter of fact I am going back. More

by carlaalford2022
Recommend Dealer
Yes

Other Employees Tagged: Shawn Miller

Dec 18, 2023

Transwest Ford responded

Transwest Ford appreciates the kind words. Our team works hard to deliver a great experience to all of our guests and we are happy they met your expectations. Thank you very much for your business and please let us know how we can help in the future. The Transwest Ford Team

November 28, 2023

Dealership Rating
Employee Rating

They were great to work with and pleasant and courtesy and helpful in every way . More

by Vergilandy@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Transwest Ford responded

Transwest Ford appreciates the great review. It's always nice to hear from our guests. We are happy the team was pleasant and courteous while on your visit. Thank you for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 28, 2023

Dealership Rating
Employee Rating

To be determined, it looks like the repair is not repaired. I am trying to confirm that I still have a coolant leak. A lot of time and money spent. To not be repaired. More

by dunegank
Recommend Dealer
No

Other Employees Tagged: Shawn Miller

Nov 28, 2023

Transwest Ford responded

Transwest Ford is sorry to hear your coolant leak issue may not be corrected. We see that you were working with our service manager Shawn. Please reach out to Shawn so we can make sure to get you fixed up and back on the road. Thank you for your understanding. The Transwest Ford Team

Nov 28, 2023

dunegank responded

Shawn has already reached out to me to get the pickup back to check it again.

November 20, 2023

Dealership Rating
Employee Rating

Super nice to deal with They are always pleasant and helpful Check out lady is super nice More

by shelleysar95
Recommend Dealer
Yes

Other Employees Tagged: Shawn Miller

Dec 18, 2023

Transwest Ford responded

Thank you for the kid words. Transwest Ford always appreciates hearing from our guests. We are happy the team continues to be pleasant and helpful. Thank you very much for your business and we hope we can continue to help you with your automotive needs. The Transwest Ford Team

November 11, 2023

Dealership Rating
Employee Rating

Cassie is an amazing service advisor. She was busy when I came in to pick up my vehicle, but the guy that ended up helping me walked me halfway to the cashier and said they have your key More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Nov 13, 2023

Transwest Ford responded

Hi Travis. Thank you for taking the time to leave us your feedback. It's how Transwest Ford continues to improve. We are sorry you were not briefed on what was done to your vehicle. We like to walk through the work order with our guests so they know what was completed. We will share your message with our management team so we can tighten up our processes. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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